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    Flexible multiple spreadsheet data consolidation system
    3.
    发明授权
    Flexible multiple spreadsheet data consolidation system 有权
    灵活的多个电子表格数据整合系统

    公开(公告)号：US07617443B2

    公开(公告)日：2009-11-10

    申请号：US10604608

    申请日：2003-08-04

    申请人： Scott H. Mills ,  Kurt M. Joseph ,  Melissa L. Oldenburg ,  Mark A. Nixon

    发明人： Scott H. Mills ,  Kurt M. Joseph ,  Melissa L. Oldenburg ,  Mark A. Nixon

    IPC分类号： G06F17/21 ,  G06F17/24

    CPC分类号： G06F17/246

    摘要： A method of consolidating data from multiple spreadsheets includes selecting multiple spreadsheets (52). Portions of data from files corresponding to each of the spreadsheets (52) are also selected. Automated consolidation of said portions of data is executed. The consolidation includes retrieval of the portions of data, generation of a final report spreadsheet (124), and appendage of the portions of data to the final report spreadsheet (124).

    摘要翻译： 整合来自多个电子表格的数据的方法包括选择多个电子表格（52）。 还选择了与每个电子表格（52）相对应的文件的数据的部分。 执行所述数据部分的自动合并。 合并包括检索数据的部分，生成最终报告电子表格（124）以及将数据部分附加到最终报告电子表格（124）。

    Flexible Multiple Spreadsheet Data Consolidation System
    4.
    发明申请
    Flexible Multiple Spreadsheet Data Consolidation System 审中-公开
    灵活的多个电子表格数据整合系统

    公开(公告)号：US20100017698A1

    公开(公告)日：2010-01-21

    申请号：US12570820

    申请日：2009-09-30

    申请人： Scott H. Hills ,  Kurt M. Joseph ,  Melissa L. Oldenburg ,  Mark A. Nixon

    发明人： Scott H. Hills ,  Kurt M. Joseph ,  Melissa L. Oldenburg ,  Mark A. Nixon

    IPC分类号： G06F17/00

    CPC分类号： G06F17/246

    摘要： Methods and systems are disclosed that include consolidating data from multiple spreadsheets. Consolidating data from multiple spreadsheets includes receiving a selection of a plurality of spreadsheets via a graphical control panel that includes a spreadsheet selection area. The spreadsheet selection area includes a workbook selection area to select workbooks that are not open for inclusion in the selection of the plurality of spreadsheets. Consolidating data from multiple spreadsheets further includes receiving a selection of portions of data from the plurality of spreadsheets and executing automated consolidation of the portions of data by retrieving the portions of data and generating a final report spreadsheet. Consolidating data from multiple spreadsheets further includes appending the portions of data to the final report spreadsheet.

    摘要翻译： 公开了包括合并来自多个电子表格的数据的方法和系统。 整合来自多个电子表格的数据包括经由包括电子表格选择区域的图形控制面板接收多个电子表格的选择。 电子表格选择区域包括工作簿选择区域，用于选择不打开以包括在多个电子表格的选择中的工作簿。 合并来自多个电子表格的数据还包括从多个电子表格接收数据的一部分选择，并通过检索数据部分并生成最终报告电子表格来执行数据部分的自动合并。 合并多个电子表格中的数据还包括将数据部分附加到最终报告电子表格。

    Automated password reset via an interactive voice response system
    5.
    发明授权
    Automated password reset via an interactive voice response system 失效
    通过交互式语音应答系统自动重置密码

    公开(公告)号：US08646051B2

    公开(公告)日：2014-02-04

    申请号：US10937961

    申请日：2004-09-10

    申请人： Jonathan Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Donna McCaffrey ,  Jon Harris

    发明人： Jonathan Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Donna McCaffrey ,  Jon Harris

    IPC分类号： G06F7/04 ,  G06F15/16 ,  G06F17/30 ,  H04L29/06

    CPC分类号： H04L63/083

    摘要： A method for resetting Internet access account passwords can include the step of connecting a user with an interactive voice response system (IVR). At least one access account associated with the user can be determined. The IVR can validate that the user is authorized to access the access account. The IVR can then cause a password associated with the at least one access account to be reset. The IVR can also present the reset password to the user.

    摘要翻译： 用于重置互联网访问帐户密码的方法可以包括将用户与交互式语音响应系统（IVR）连接的步骤。 可以确定与用户相关联的至少一个访问帐户。 IVR可以验证用户是否被授权访问访问帐户。 然后，IVR可以使与至少一个访问帐户相关联的密码重置。 IVR还可以向用户显示重置密码。

    System, method and software for transitioning between speech-enabled applications using action-object matrices
    6.
    发明授权
    System, method and software for transitioning between speech-enabled applications using action-object matrices 有权
    使用动作对象矩阵在启用语音的应用程序之间转换的系统，方法和软件

    公开(公告)号：US08218754B2

    公开(公告)日：2012-07-10

    申请号：US12619289

    申请日：2009-11-16

    申请人： Theodore B. Pasquale ,  Benjamin A. Knott ,  Kurt M. Joseph ,  Robert R. Bushey

    发明人： Theodore B. Pasquale ,  Benjamin A. Knott ,  Kurt M. Joseph ,  Robert R. Bushey

    IPC分类号： H04M1/64 ,  H04M3/00

    CPC分类号： H04M3/523 ,  H04L12/2854 ,  H04M3/51 ,  H04M2201/40

    摘要： A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.

    摘要翻译： 描述了一种系统，方法和软件，用于促进使用动作对象矩阵的支持语音的应用之间的转换。 在示例性实施例中，自动呼叫路由器通过识别包括在用户话语中的动作对象组合来确定服务代理目的地。 除了将用户转发到服务代理目的地之外，自动呼叫路由器将用户话语的一个或多个方面发送到服务代理以与其一起使用。 然后，服务代理可以使用转发的信息的方面来请求来自用户的进一步信息或开始执行用户期望的交易。

    System and method for automating handling of slamming and cramming complaints
    7.
    发明授权
    System and method for automating handling of slamming and cramming complaints 失效
    自动处理砰击和抱怨投诉的制度和方法

    公开(公告)号：US07983412B2

    公开(公告)日：2011-07-19

    申请号：US11855087

    申请日：2007-09-13

    申请人： Kurt M. Joseph ,  Robert R. Bushey ,  Benjamin A. Knott ,  John M. Martin

    发明人： Kurt M. Joseph ,  Robert R. Bushey ,  Benjamin A. Knott ,  John M. Martin

    IPC分类号： H04M3/02 ,  H04W4/26

    CPC分类号： G06Q30/02 ,  G06Q10/109 ,  H04M3/5166

    摘要： A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want to report a slam or cram access the automated reporting system and report the complaint without having to speak with a customer service representative. The complaint module obtains the customer telephone number and retrieves customer account information using the customer telephone number. Using the customer account information, the complaint module extrapolates a type of complaint for the customer complaint and prompts the customer for information regarding the customer complaint and the type of the complaint. The customer provides customer responses to the prompts and the complaint module provides an indication to the customer regarding each customer response. Once the customer complaint has been resolved, the complaint module stores information regarding the slam or cram for reporting requirements and tracking purposes.

    摘要翻译： 用于自动化客户砰击和挤压投诉的方法和系统包括具有一个或多个接收设备和投诉模块的自动报告系统。 想要报告大满贯或者填写的客户访问自动报告系统并报告投诉，而不必与客户服务代表交谈。 投诉模块获取客户电话号码，并使用客户电话号码检索客户帐户信息。 使用客户帐户信息，投诉模块会推断客户投诉的投诉类型，并提示客户提供有关客户投诉和投诉类型的信息。 客户提供客户对提示的响应，投诉模块向客户提供关于每个客户响应的指示。 一旦客户投诉得到解决，投诉模块将存储有关用于报告要求和跟踪目的的大满贯或填写的信息。

    Intelligently providing dialup access numbers using an automated voice response system
    8.
    发明授权
    Intelligently providing dialup access numbers using an automated voice response system 有权
    使用自动语音响应系统智能提供拨号接入号码

    公开(公告)号：US07936862B2

    公开(公告)日：2011-05-03

    申请号：US12014396

    申请日：2008-01-15

    申请人： Jon Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Wei Li

    发明人： Jon Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Wei Li

    IPC分类号： H04M11/00

    CPC分类号： H04M3/42059 ,  H04M3/42348 ,  Y10S707/99933

    摘要： A method for an automated voice response system to present access numbers to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the party. An indicator a service region within which dial-up Internet access is requested can be received by the automated voice response system. At least one data store can be queried for access numbers associated with the service region. A response to the querying step can be dynamically generated. The generated response can be customized specifically for the telephony communication. When the response includes at least one access number, the included access number or numbers can be presented to the party across the telephone communication.

    摘要翻译： 一种用于向拨号上网用户提供接入号码的自动语音应答系统的方法。 自动语音响应系统可以执行与响应于从该方接收到的电话呼叫的一方建立电话通信的步骤。 可以通过自动语音响应系统接收要求拨号上网的服务区域的指示符。 可以查询与服务区域相关联的访问号码至少一个数据存储。 可以动态生成对查询步骤的响应。 生成的响应可以专门为电话通信定制。 当响应包括至少一个接入号码时，所包括的接入号码或号码可以通过电话通信呈现给该方。

    System and method for the automated analysis of performance data
    9.
    发明授权
    System and method for the automated analysis of performance data 有权
    用于自动分析性能数据的系统和方法

    公开(公告)号：US07551723B2

    公开(公告)日：2009-06-23

    申请号：US11005685

    申请日：2004-12-07

    申请人： Scott H. Mills ,  Kurt M. Joseph ,  Theodore B. Pasquale ,  Robert R. Bushey ,  John M. Martin ,  Benjamin A. Knott

    发明人： Scott H. Mills ,  Kurt M. Joseph ,  Theodore B. Pasquale ,  Robert R. Bushey ,  John M. Martin ,  Benjamin A. Knott

    IPC分类号： H04M1/24

    CPC分类号： G10L15/1822 ,  G06F8/20 ,  G06Q10/10 ,  H04M15/00

    摘要： A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.

    摘要翻译： 用于自动分析性能数据的方法和系统包括分析系统自动分析多个性能数据集，任务引擎和分数引擎。 任务引擎允许每个性能数据集与每个性能数据集的分配任务匹配，以及检索每个性能数据集的正确密钥序列。 分数引擎将正确的密钥序列与性能数据集的记录密钥序列进行比较，以确定分配的任务是否成功完成。 得分引擎进一步计算每个性能数据集的一个或多个响应时间。 性能数据的自动化分析可以节省成本，更有效地利用时间，更可靠和一致的性能数据分析结果。

    Intelligently providing dialup access numbers using an automated voice response system
    10.
    发明授权
    Intelligently providing dialup access numbers using an automated voice response system 失效
    使用自动语音响应系统智能提供拨号接入号码

    公开(公告)号：US07346152B2

    公开(公告)日：2008-03-18

    申请号：US10965419

    申请日：2004-10-14

    申请人： Jonathan Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Wei Li

    发明人： Jonathan Paden ,  Bobby Sams ,  Kurt M. Joseph ,  Wei Li

    IPC分类号： H04M11/00

    CPC分类号： H04M3/42059 ,  H04M3/42348 ,  Y10S707/99933

    摘要： A method for an automated voice response system to present access numbers to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the party. An indicator a service region within which dial-up Internet access is requested can be received by the automated voice response system. At least one data store can be queried for access numbers associated with the service region. A response to the querying step can be dynamically generated. The generated response can be customized specifically for the telephony communication. When the response includes at least one access number, the included access number or numbers can be presented to the party across the telephone communication.

    摘要翻译： 一种用于向拨号上网用户提供接入号码的自动语音应答系统的方法。 自动语音响应系统可以执行与响应于从该方接收到的电话呼叫的一方建立电话通信的步骤。 可以通过自动语音响应系统接收要求拨号上网的服务区域的指示符。 可以查询与服务区域相关联的访问号码至少一个数据存储。 可以动态生成对查询步骤的响应。 生成的响应可以专门为电话通信定制。 当响应包括至少一个接入号码时，所包括的接入号码或号码可以通过电话通信呈现给该方。