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    System and method of using speech recognition at call centers to improve their efficiency and customer satisfaction
    2.
    发明申请
    System and method of using speech recognition at call centers to improve their efficiency and customer satisfaction 有权
    在呼叫中心使用语音识别的系统和方法，以提高其效率和客户满意度

    公开(公告)号：US20060072727A1

    公开(公告)日：2006-04-06

    申请号：US10954785

    申请日：2004-09-30

    申请人： David Bantz ,  Sara Basson ,  Dimitri Kanevsky ,  Dennis Shea ,  Frances West

    发明人： David Bantz ,  Sara Basson ,  Dimitri Kanevsky ,  Dennis Shea ,  Frances West

    IPC分类号： H04M3/42

    CPC分类号： H04M3/58 ,  H04M3/51 ,  H04M2201/60

    摘要： Disclosed is a method, system and computer program for handing over a communication from a first party to a second party. The method comprises the steps of analyzing an audio communication with said first party for quality; and transcribing to text said audio communication with either a speech recognition function or a shadow or a human transcription service, based on said analyzing. The method comprises the further steps of editing the transcribed text; aligning said text with visual information viewed during said audio communication; and sending said transcribed text along with said visual information to said second party. The preferred embodiment of the invention provides a tool that can be used to great effect in the “Call Handover” scenario.

    摘要翻译： 公开了一种用于将通信从第一方移交给第二方的方法，系统和计算机程序。 该方法包括以下步骤：分析与所述第一方的音频通信的质量; 并且基于所述分析，将语音识别功能或阴影或人类转录服务的所述音频通信转录为文本。 该方法包括编辑转录文本的进一步步骤; 将所述文本对准所述音频通信期间观看的视觉信息; 以及将所述转录文本与所述视觉信息一起发送到所述第二方。 本发明的优选实施例提供了一种可用于“呼叫切换”情景中的巨大效果的工具。

    Electronic device connection resource management
    3.
    发明申请
    Electronic device connection resource management 有权
    电子设备连接资源管理

    公开(公告)号：US20050018623A1

    公开(公告)日：2005-01-27

    申请号：US10627823

    申请日：2003-07-25

    申请人： David Bantz ,  Ponani Gopalakrishnan ,  Daniel Gruen ,  Lorraine Herger ,  Nathan Lee ,  Dennis Shea ,  Marisa Viveros

    发明人： David Bantz ,  Ponani Gopalakrishnan ,  Daniel Gruen ,  Lorraine Herger ,  Nathan Lee ,  Dennis Shea ,  Marisa Viveros

    IPC分类号： H04L12/28 ,  H04L12/56

    CPC分类号： H04L45/308 ,  H04L45/123 ,  H04L45/124 ,  H04L65/604 ,  H04W4/12 ,  H04W40/02 ,  H04W72/00 ,  H04W92/18 ,  Y02D70/142 ,  Y02D70/144 ,  Y02D70/26 ,  Y02D70/30

    摘要： In a connection arrangement including two or more electronic devices, wherein information can be exchanged among the electronic devices through a plurality of communication links between the electronic devices, at least one of the electronic devices being configurable for communicating with a data source, a method for presenting a multi-channel message originating from the data source, the multi-channel message including a two or more components, includes the steps of allocating each of at least a portion of the components in the multi-channel message to at least one electronic device and, for each allocated component, determining possible communication paths between the data source and the at least one electronic device allocated to the corresponding component. The method further includes the steps of selecting, based at least in part on one or more selection criteria, at least one of the possible communication paths for the allocated components, each of the selected communication paths representing an optimal route between the data source and the at least one electronic device allocated to the corresponding component, and routing each of the allocated components in the multi-channel message according to the selected communication paths for presentation of the allocated components by the corresponding electronic device(s).

    摘要翻译： 在包括两个或更多个电子设备的连接装置中，其中可以通过电子设备之间的多个通信链路在电子设备之间交换信息，电子设备中的至少一个可配置为与数据源进行通信， 呈现源自数据源的多信道消息，包括两个或更多个组件的多信道消息包括以下步骤：将多信道消息中的组件的至少一部分中的每一个分配给至少一个电子设备 并且对于每个分配的组件，确定数据源和分配给相应组件的至少一个电子设备之间的可能的通信路径。 该方法还包括以下步骤：至少部分地基于一个或多个选择标准来选择所分配的组件的可能通信路径中的至少一个，所选择的通信路径中的每一个表示数据源和数据源之间的最佳路由 分配给相应组件的至少一个电子设备，以及根据所选择的通信路径来路由多信道消息中的所分配组件中的每一个，以便由相应的电子设备呈现所分配的组件。

    Management Of Access To And Life Cycles Of Virtual Signs
    4.
    发明申请
    Management Of Access To And Life Cycles Of Virtual Signs 审中-公开
    虚拟标志访问和生命周期管理

    公开(公告)号：US20120293547A1

    公开(公告)日：2012-11-22

    申请号：US13112158

    申请日：2011-05-20

    申请人： Kun Bai ,  David F. Bantz ,  Steven J. Mastrianni ,  James R. Moulic ,  Dennis Shea

    发明人： Kun Bai ,  David F. Bantz ,  Steven J. Mastrianni ,  James R. Moulic ,  Dennis Shea

    IPC分类号： G09G5/00

    CPC分类号： G06Q30/00 ,  G06Q30/0261

    摘要： Many different methods, apparatus, and program products are disclosed for handling virtual signs over their life cycles. Potential future locations and headings of a mobile device are used to fetch virtual signs in advance of when the virtual signs might be used. Techniques are disclosed for handling timelines of virtual signs, including registering and responding to events in the timelines. Techniques are disclosed for allowing localities to license virtual signs. Techniques are disclosed to allow advertisers to bid for and win virtual sign competitions and product placement. Techniques are presented for presenting billing information to owners of virtual signs.

    摘要翻译： 公开了许多不同的方法，装置和程序产品用于在其生命周期中处理虚拟符号。 潜在的未来位置和移动设备的标题可用于在可能使用虚拟符号之前提取虚拟符号。 公开了处理虚拟符号的时间线的技术，包括在时间线上注册和响应事件。 公开了允许地方许可虚拟标志的技术。 透露了允许广告客户竞标并赢得虚拟标志比赛和产品展示位置的技术。 提供了向虚拟标志所有者呈现计费信息的技术。

    METHOD AND SYSTEM FOR WATER DRAINAGE IN FUEL SYSTEM
    5.
    发明申请
    METHOD AND SYSTEM FOR WATER DRAINAGE IN FUEL SYSTEM 审中-公开
    燃料系统水排放方法与系统

    公开(公告)号：US20120042961A1

    公开(公告)日：2012-02-23

    申请号：US12859879

    申请日：2010-08-20

    申请人： Larry Gene ANDERSON ,  Sivanaga Venu Varma Dantuluri ,  Dennis Shea

    发明人： Larry Gene ANDERSON ,  Sivanaga Venu Varma Dantuluri ,  Dennis Shea

    IPC分类号： B01D17/02

    CPC分类号： B60K15/00 ,  B60K2015/03118 ,  B60K2015/0319 ,  B60K2015/03197 ,  B60K2015/0321 ,  F02M37/24 ,  Y10T137/3006

    摘要： Methods and systems are provided for operating a vehicle including an engine and a fuel system. In one embodiment, a water drainage system for a fuel system comprises a fuel tank, a fuel-water separator, a separator water sensor, a drain valve, a purge tank, a purge tank water sensor, and a purge port. The fuel tank is in fluid communication with the fuel-water separator which is in fluid communication with the fuel-water separator which is in fluid communication with the drain valve which is in fluid communication with the purge tank. The purge tank is enclosed within and in fluid communication with the fuel tank. The separator water sensor may be operably disposed in the fuel-water separator and the purge tank water sensor may be operably coupled to the purge tank. The purge port is in fluid communication with the purge tank.

    摘要翻译： 提供了用于操作包括发动机和燃料系统的车辆的方法和系统。 在一个实施例中，用于燃料系统的排水系统包括燃料箱，燃料水分离器，分离器水传感器，排水阀，净化罐，净化罐水传感器和净化口。 燃料箱与燃料 - 水分离器流体连通，该燃料 - 水分离器与燃料 - 水分离器流体连通，该燃料 - 水分离器与与净化罐流体连通的排水阀流体连通。 净化罐被封闭在燃料箱内并与燃油箱流体连通。 分离器水传感器可以可操作地设置在燃料 - 水分离器中，并且净化罐水传感器可以可操作地耦合到净化罐。 清洗口与清洗槽流体连通。

    Crankcase ventilation system
    6.
    发明授权
    Crankcase ventilation system 有权
    曲轴箱通风系统

    公开(公告)号：US06439174B1

    公开(公告)日：2002-08-27

    申请号：US09776361

    申请日：2001-02-02

    申请人： Dennis Shea ,  David Wright ,  Shawn Gallagher

    发明人： Dennis Shea ,  David Wright ,  Shawn Gallagher

    IPC分类号： F01M1300

    CPC分类号： F02M25/06 ,  Y02T10/121

    摘要： A crankcase ventilation system for a turbocharger internal combustion engine comprises an internal combustion engine having a crankcase and an exhaust stack, a turbocharger for providing a supply of pressurized air to the engine, eductor tubing connected between the crankcase and the exhaust stack for ventilating the crankcase, and a conduit connected between the turbocharger and eductor tubing.

    摘要翻译： 用于涡轮增压器内燃机的曲轴箱通风系统包括具有曲轴箱和排气叠层的内燃机，用于向发动机提供加压空气的涡轮增压器，连接在曲轴箱和排气叠层之间的喷射管，用于使曲轴箱通风 和连接在涡轮增压器和喷射管之间的导管。