摘要:
The usage detection system establishes a suppressed ringing connection to the subscriber line for either a predetermined extended time interval to enable at least two successive usage readings to be taken, or for a duration as determined by the telemetry equipment to perform the necessary usage readings to detect the presence of usage anomalies. This usage detection system communicates with the serving central office to establish a suppressed ringing connection, the duration of which is either under the control of the usage detection system or the telemetry equipment located at the customer premises. The usage detection system communicates with the telemetry equipment to identify the usage measurements that are desired. The parameters that are passed by the usage detection system to the telemetry equipment can include: identification of the telemetry equipment to be tested, number of successive usage readings, time interval between usage readings, anticipated usage rate, duration of usage measurement interval, return to service actions. This communication enables the telemetry equipment to actively perform the usage measurements without the intimate involvement of the usage detection system and within the single call connection and significantly reduces the number of call connections that are required to perform usage detection tests.
摘要:
In a system and method for the collection of alphanumeric data from Customer Premise Equipment (CPE) at the behest of an enhanced service provider (such as a utility company) requesting said data, a CPE transmits the data in the form of a synthesized voice signal, obviating the need for modems. The invention is useful for applications such as Automatic Meter Reading (AMR) and Home and Business Electronic Systems (HBES). The targeted CPE in such a system, after being connected to a remote applications server via a telephone call including “suppressed ringing,” converts data collected to a standard voice signal via a voice synthesizer and transmits the voice signal to the applications server. The applications server performs a speech-to-text conversion to place the data back into its alphanumeric form.
摘要:
A system and method for utilizing suppressed ringing with a plurality of communication devices. The system creates a suppressed ringing signal, at a remote computer, for at least one of the plurality of communication devices, implements a protocol to direct the suppressed ringing signal to the communication device through a private network and transmits the suppressed ringing signal from the remote computer, through the private network, to the communication device.
摘要:
The system for party line suppressed ringing access enables a service provider to access both a subscriber line and the equipment that is connected to this subscriber line. The present system makes use of the availability of party line communication apparatus, in the form of a subscriber line network interface that is equipped to interface to two lines: the subscriber line, and a telemetry party line. When an incoming call is identified as a suppressed ringing telemetry access call, the serving central office accesses the subscriber line via a suppressed ringing connection on the telemetry party line. The service provider can poll a plurality of the subscribers that are connected to the telemetry party line by means of distinctive signaling to poll each subscriber network interface seriatim. Once the subscriber network interface recognizes a poll received on the telemetry party line, it interconnects the telemetry equipment to the telemetry party line and the telemetry access operation proceeds in well known fashion to retrieve collected telemetry data from telemetry equipment connected to the subscriber line or perform tests on the subscriber line or equipment connected thereto, or perform any other data collection function on the selected subscriber line.
摘要:
The system for direct suppressed ringing access of a subscriber line enables the service provider to access subscriber lines from any location, as long as the incoming call is identified and authenticated as a suppressed ringing access call. The central office switch can maintain a list of predefined line numbers that are used by an authorized service provider to perform the suppressed ringing access function. Thus, a call origination on one of these lines is automatically validated as a suppressed ringing connection call. Alternatively, the suppressed ringing connection is requested by the inclusion of a predefined code in the dial string and the central office switch automatically authenticates the identity of the service provider. Manual authorization on a per call basis is available, where the service provider dials the number of a predefined access line, which connects the service provider to a suppressed ringing access apparatus that authenticates the identity of the service provider and their authority to initiate a suppressed ringing access connection to the selected subscriber line. Once the service provider authentication is accomplished, the suppressed ringing access apparatus then forwards the incoming call to the identified subscriber line via a suppressed ringing connection.
摘要:
A telecommunication network with a local multi-interfacing multiport switch with a remotely controllable line multi-interface for alternatively, selectively, connecting different line unit interfaces to a single customer line to enable both digital and analog communication on a single line.
摘要:
An automatic metering information collection system and method in which a remotely controllable line multi-interface at a customer's local multi-interfacing multiport switch responds to an interface selection message from a metering information collection computer at a utility service provider location to connect the hybrid digital/analog customer telephone line to a selected one of a plurality of available interfaces compatible with the type of interface employed by the meter until the metering information is conveyed to the collection computer and then automatically returns the customer's line to a default interface used by the other types of telephonic equipment on the customer's line.
摘要:
A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
摘要:
A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
摘要:
Enhanced subscriber line monitoring is provided for telephone calls in a telecommunications network. A telecommunications switch (102) is coupled to adjunct processor (104). Subscriber lines (110) terminated by the telecommunications switch are selectively monitored. Call identifying information and call content received by the telecommunications switch is forwarded to the adjunct processor for storage and analysis. The analysis includes determining the class of call content, e.g., voice or data. Call content is used to determine quality associated with a call. The call analysis is used for network management, new service development, long term usage forecasting, service differentiation for billing and targeted marketing opportunities.