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公开(公告)号：US20210174371A1
公开(公告)日：2021-06-10
申请号：US17052405
申请日：2019-05-09
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
Abstract: Image processing systems and methods may include receiving image data captured by an image sensor of a mobile communications device, the image data including at least one image of an inoperative product in an environment of a user. The systems and methods may further include performing image recognition on the image data to determine an identity of the inoperative product and access at least one database to determine a cause of product inoperability based on the determined identity of the inoperative product. The systems and methods may also include establishing a self-service support session by retrieving a plurality of sequential instructions to remedy the inoperability of the product and causing visual guidance to be displayed by the mobile communications device, wherein the visual guidance is associated with the plurality of sequential instructions.
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公开(公告)号：US20190268470A1
公开(公告)日：2019-08-29
申请号：US16407632
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: An image processing system for visually augmenting a real-time video stream including at least one processor configured to receive the real-time video stream captured by an image sensor. The real-time video stream includes images of at least one cable and an electronic appliance. The processor is further configured to analyze the video stream to identify a plurality of ports in the electronic appliance; analyze the video stream to identify a cable for association with a specific port of the plurality of ports; cause a movable augmented indicator to display on the video stream, wherein the movable augmented indicator is configured to guide a user's connection of the specific cable to the specific port; monitor changing locations of the specific port as the image sensor moves relative to the electronic appliance; and adjust positions of the movable augmented indicator to account for the changing locations of the specific port.
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公开(公告)号：US20190253560A1
公开(公告)日：2019-08-15
申请号：US16392972
申请日：2019-04-24
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
CPC classification number: H04M3/5183 , G06F3/048 , G06Q30/016 , G06T1/20 , G06T11/60 , H04L65/4007 , H04M7/0045 , H04M2201/50 , H04M2203/651
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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公开(公告)号：US20230298338A1
公开(公告)日：2023-09-21
申请号：US18121690
申请日：2023-03-15
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
IPC: G06V10/94 , G06V10/774 , G06V20/70 , G06V30/19 , G06V10/764
CPC classification number: G06V10/945 , G06V10/774 , G06V20/70 , G06V30/19147 , G06V10/764
Abstract: There is provided a system of training a deep learning model for support of a device in a remote technical support system, the system comprising a processing circuitry configured to: receive a plurality of images of a device to be supported; provide a user interface of annotating each image of the plurality of images, the annotating being data indicative of one or more of: one or more image identification labels, and one or more image subcomponent label tuples; and utilize, at least, the plurality of annotated images, to train a deep learning model to classify and/or segment an image to data indicative of at least one of: one or more image identification labels, and one or more image subcomponent label tuples, thereby providing a platform enabling automated creation of a remote support service.
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公开(公告)号：US20190089833A1
公开(公告)日：2019-03-21
申请号：US16196818
申请日：2018-11-20
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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Patent Agency Ranking
公开(公告)号：US20180159979A1
公开(公告)日：2018-06-07
申请号：US15366483
申请日：2016-12-01
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
CPC classification number: H04M3/5183 , G06F3/048 , G06Q30/016 , G06T1/20 , G06T11/60 , H04L65/4007 , H04M7/0045 , H04M2201/50 , H04M2203/651
Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.
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公开(公告)号：US20220207898A1
公开(公告)日：2022-06-30
申请号：US17566499
申请日：2021-12-30
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
IPC: G06V30/148 , G06V30/242 , G06V30/146 , G06T7/00 , G06Q30/00
Abstract: A system for performing remote artificial intelligence-assisted electronic warranty verification including at least one processor configured to transmit an instruction to capture at least one product image of a specific product, receive and perform product image analysis on the product image to identify at least one product-distinguishing characteristic, transmit an instruction to capture an image of a purchase receipt, receive and perform receipt image analysis on the purchase receipt image to identify product purchase information, access a universal data structure containing data on products offered by suppliers, use the at least one product-distinguishing characteristic and product purchase information to identify in the universal data structure the specific product, identify in the universal data structure a link to a warranty data structure of the supplier, access the link to lookup the specific product and receive a warranty coverage indication from the supplier data structure, and transmit an indication of warranty coverage.
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公开(公告)号：US20190268473A1
公开(公告)日：2019-08-29
申请号：US16408011
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: An image processing system including at least one processor configured to receive at least one first image of an inoperative product captured by a mobile device of a user; perform image analysis on the first image to identify a status of a functional element associated with the inoperative product; access memory to determine why the product is inoperative; cause visual guidance to be displayed by the mobile device, wherein the visual guidance is associated with a plurality of sequential actions for causing the inoperative product to become operative; receive at least one second image of the product, the second image being indicative of a completion of the plurality of sequential actions; perform image analysis on the at least one second image to determine that the completion of the plurality of sequential actions caused the inoperative product to become operative; and notify the user that the problem has been resolved.
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公开(公告)号：US20190268472A1
公开(公告)日：2019-08-29
申请号：US16407918
申请日：2019-05-09
Applicant: TechSee Augmented Vision Ltd.
Inventor： Yoffe AMIR , Eitan COHEN
Abstract: An image processing system including at least one processor configured to receive real-time image data captured by an image sensor of a mobile device. The real-time image data includes at least one image of an inoperative product. The processor is further configured to perform image recognition on the real-time image data to identify a likely source product inoperability; cause the mobile device to display sequential instructions for mitigating the inoperability; determine that an error was made when a particular one of the instructions is not complied with; cause the mobile device to display an error notification when the particular instruction is not complied with and before a subsequent instruction is displayed; determine that the particular instruction was subsequently complied with based on real-time image data captured following the notification; and cause the mobile device to display the subsequent instruction after the particular instruction is determined to have been complied with.
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10.发明申请公开(公告)号：US20220208188A1
公开(公告)日：2022-06-30
申请号：US17566528
申请日：2021-12-30
Applicant: TECHSEE AUGMENTED VISION LTD.
Inventor： Amir YOFFE , Eitan COHEN
Abstract: A non-transitory computer readable medium includes instructions that, when executed by at least one processor, cause the at least one processor to perform artificial-intelligence-based technical support operations. The operations may include receiving over at least one network first audio signals including speech data associated with a technical support session and first image signals including image data associated with a product for which support is sought from a mobile communications device, analyzing the first audio signals and the first image signals using artificial intelligence, aggregating the analysis thereof, accessing at least one data structure to identify an image capture instruction, presenting the image capture instruction including a direction to alter and capture second image signals of a structure identified in the first image signals to the mobile communications device, receiving from the mobile communications device second image signals, analyzing the same using artificial intelligence, and determining a technical support resolution status.
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