公开(公告)号：US20110002451A1

公开(公告)日：2011-01-06

申请号：US12497765

申请日：2009-07-06

申请人： Thomas Moran ,  David Murray ,  John Costello

发明人： Thomas Moran ,  David Murray ,  John Costello

IPC分类号： H04M1/64

CPC分类号： H04M3/42221 ,  H04M3/51

摘要： A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller. The indexing of recordings with such information allows for more granular search of recordings, in order to find particular call conditions. This can be useful from the point of view of education and training of new call center operatives, and for assessment of call center performance.

摘要翻译： 描述了一种索引联络中心通信会话记录的方法。 该方法允许用反映通信会话的一方或多方的时变特性的元数据来记录记录，例如。 呼叫者的心情，呼叫者的当前位置。 使用这种信息进行记录的索引允许更仔细地搜索记录，以便找到特定的呼叫条件。 从教育和培训新的呼叫中心操作人员的角度出发，以及对呼叫中心业绩的评估，这是有用的。

公开(公告)号：US09049291B2

公开(公告)日：2015-06-02

申请号：US12497765

申请日：2009-07-06

申请人： Thomas Moran ,  David Murray ,  John Costello

发明人： Thomas Moran ,  David Murray ,  John Costello

IPC分类号： H04M3/00 ,  H04M3/42 ,  H04M3/51

CPC分类号： H04M3/42221 ,  H04M3/51

摘要： A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller. The indexing of recordings with such information allows for more granular search of recordings, in order to find particular call conditions. This can be useful from the point of view of education and training of new call center operatives, and for assessment of call center performance.

摘要翻译： 描述了一种索引联络中心通信会话记录的方法。 该方法允许用反映通信会话的一方或多方的时变特性的元数据来记录记录，例如。 呼叫者的心情，呼叫者的当前位置。 使用这种信息进行记录的索引允许更仔细地搜索记录，以便找到特定的呼叫条件。 从教育和培训新的呼叫中心操作人员的角度出发，以及对呼叫中心业绩的评估，这是有用的。

公开(公告)号：US20120057691A1

公开(公告)日：2012-03-08

申请号：US13041855

申请日：2011-03-07

申请人： Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

发明人： Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

IPC分类号： H04M3/00

CPC分类号： H04M3/42221 ,  H04M3/5141 ,  H04M2201/40

摘要： A system for routing communication sessions between a contact and an agent of a contact center is disclosed. The system is arranged to simultaneously connect more than one contact to an agent of the contact center capable of simultaneously handling a plurality of contacts. Typically, the contacts comprise non-voice contacts The system is arranged to obtain a respective time-varying characteristic associated with the various agents indicating an intermediate level of activity for the agents between the agents being unoccupied and the agents being fully occupied with handling contacts. New contacts received at the contact center are routed to an agent based at least partially the time-varying characteristic for the agents.

摘要翻译： 公开了一种用于在联系人和联络中心的代理之间路由通信会话的系统。 该系统被布置成将多于一个的触点同时连接到能够同时处理多个触点的联络中心的代理。 通常，触点包括非语音触点。系统被布置成获得与各种代理相关联的相应的时变特性，其指示代理未被占用且代理完全占用处理联系人之间的代理的中间活动级别。 在联络中心收到的新联系人至少部分地基于代理商的时变特征路由到代理。

公开(公告)号：US08873737B2

公开(公告)日：2014-10-28

申请号：US13041855

申请日：2011-03-07

申请人： Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

发明人： Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

IPC分类号： H04M3/523 ,  H04M3/42 ,  H04M3/51

CPC分类号： H04M3/42221 ,  H04M3/5141 ,  H04M2201/40

摘要： A system for routing communication sessions between a contact and an agent of a contact center is disclosed. The system is arranged to simultaneously connect more than one contact to an agent of the contact center capable of simultaneously handling a plurality of contacts. Typically, the contacts comprise non-voice contacts The system is arranged to obtain a respective time-varying characteristic associated with the various agents indicating an intermediate level of activity for the agents between the agents being unoccupied and the agents being fully occupied with handling contacts. New contacts received at the contact center are routed to an agent based at least partially the time-varying characteristic for the agents.

摘要翻译： 公开了一种用于在联系人和联络中心的代理之间路由通信会话的系统。 该系统被布置成将多于一个的触点同时连接到能够同时处理多个触点的联络中心的代理。 通常，触点包括非语音触点。系统被布置成获得与各种代理相关联的相应的时变特性，其指示代理未被占用且代理完全占用处理联系人之间的代理的中间活动级别。 在联络中心收到的新联系人至少部分地基于代理商的时变特征路由到代理。

公开(公告)号：US20130272565A1

公开(公告)日：2013-10-17

申请号：US13447943

申请日：2012-04-16

申请人： Luciano Godoy Fagundes ,  Thomas Moran ,  Dhaval Desai ,  Joylee Kohler ,  Paul Roller Michaelis

发明人： Luciano Godoy Fagundes ,  Thomas Moran ,  Dhaval Desai ,  Joylee Kohler ,  Paul Roller Michaelis

IPC分类号： G06K9/00

CPC分类号： H04M3/523 ,  H04M3/5116 ,  H04M2201/18 ,  H04M2201/50

摘要： Systems and methods for routing and/or servicing contacts using video analysis of one or more video streams are provided. The systems and methods are particularly applicable to a contact center.

摘要翻译： 提供了使用一个或多个视频流的视频分析来路由和/或维护联系人的系统和方法。 系统和方法特别适用于联络中心。

公开(公告)号：US20070065013A1

公开(公告)日：2007-03-22

申请号：US11550233

申请日：2006-10-17

申请人： Eric Saund ,  Thomas Moran ,  Daniel Larner ,  James Mahoney ,  Todd Cass

发明人： Eric Saund ,  Thomas Moran ,  Daniel Larner ,  James Mahoney ,  Todd Cass

IPC分类号： G06K9/18 ,  G06K9/72

CPC分类号： G06K9/00409 ,  G06K9/00463

摘要： In accordance with one aspect of the present invention, disclosed is an image analysis and conversion method and system, where digital ink images are converted to structured object representations of the digital ink images, capable of being edited by a structured text/graphics editor.

摘要翻译： 根据本发明的一个方面，公开了一种图像分析和转换方法和系统，其中数字墨水图像被转换成能够被结构化文本/图形编辑器编辑的数字墨水图像的结构化对象表示。

公开(公告)号：US20050193760A1

公开(公告)日：2005-09-08

申请号：US10795738

申请日：2004-03-08

申请人： Thomas Moran ,  John Rood

发明人： Thomas Moran ,  John Rood

IPC分类号： A23L1/00 ,  F25B49/00 ,  F25D3/08 ,  F25D11/00 ,  F25D23/06 ,  G01K11/06

CPC分类号： F25D23/063 ,  F25D11/003 ,  F25D2201/14 ,  F25D2303/0832 ,  F25D2400/36 ,  F25D2700/12 ,  G01K11/06 ,  G01K2207/04

摘要： Aircraft galley carts and other insulated food storage units are disclosed herein. In one embodiment, a food storage unit configured in accordance with the invention includes an interior portion configured to hold food, a first panel positioned at least proximate to a wall of the interior portion, and at least a second panel positioned at least proximate to the first panel. In this embodiment, the first panel can include a phase change material and at least a portion of the second panel can be evacuated. In one aspect of this embodiment, the food storage unit can further include a temperature sensor operably coupled to the interior portion. The temperature sensor can be configured to provide an indication when the temperature in the interior portion reaches a preselected temperature.

摘要翻译： 本文公开了飞机厨房推车和其他隔热食品储存单元。 在一个实施例中，根据本发明构造的食物储存单元包括配置成保持食物的内部部分，至少邻近内部部分的壁定位的第一面板，以及至少位于 第一组。 在该实施例中，第一面板可以包括相变材料，并且第二面板的至少一部分可以被抽真空。 在该实施例的一个方面，食物存储单元还可以包括可操作地连接到内部部分的温度传感器。 温度传感器可以被配置为当内部部分的温度达到预选温度时提供指示。

公开(公告)号：US20050102245A1

公开(公告)日：2005-05-12

申请号：US10704350

申请日：2003-11-07

申请人： Stefan Edlund ,  Jared Jackson ,  Vikas Krishna ,  Mark Molander ,  Thomas Moran ,  Joann Ruvolo ,  Yael Shaham-Gafni

发明人： Stefan Edlund ,  Jared Jackson ,  Vikas Krishna ,  Mark Molander ,  Thomas Moran ,  Joann Ruvolo ,  Yael Shaham-Gafni

IPC分类号： G06F15/00 ,  G06F17/60

CPC分类号： G06Q10/109 ,  G06Q50/188

摘要： A meeting negotiation system provides a new approach to scheduling events by negotiating schedules while preserving privacy through a shared representation that separates the meeting negotiation from the meeting invitation. The negotiation system integrates all scheduling-related information such as times users can meet, location, etc. and reduces dependency on designations of time as free or busy by a potential meeting attendee. Consequently, the negotiation system enables time preferences richer than just free or busy, allowing potential meeting attendees to designate preference in addition to time available. The negotiation system supports annotations and comments as a discussion mechanism, giving feedback to the meeting scheduler before the meeting invitation is issued. Possible times provided for the meeting are provided in the form of a bounded negotiation; participants may select the best time for them to attend a meeting from the bounded negotiation. The meeting organizer finalizes the meeting time from the responses provided by participants.

摘要翻译： 会议谈判系统提供了一种新的方法，通过协商时间表进行调度事件，同时通过将会议协商与会议邀请分开的共享表示来保留隐私。 协商系统整合所有调度相关信息，例如用户可以满足的时间，位置等，并减少潜在会议参加者对闲暇时间的指定时间的依赖。 因此，谈判系统使时间偏好比只是空闲或忙碌更加丰富，允许潜在的会议参与者除了可用时间之外指定偏好。 谈判系统支持注释和评论作为讨论机制，在会议邀请发布之前向会议调度员提供反馈。 为会议提供的可能时间是以有限谈判的形式提供的; 参与者可以从有限的谈判中选出最适合他们出席会议的时间。 会议组织者根据与会者的回应确定会议时间。

公开(公告)号：US07807923B2

公开(公告)日：2010-10-05

申请号：US12030337

申请日：2008-02-13

申请人： Thomas Moran

发明人： Thomas Moran

IPC分类号： H02G3/08

CPC分类号： H02G9/10 ,  Y10T70/50

摘要： A vandal resistant pull box to secure terminating utility cables and cable connections below ground surface. As a retrofit apparatus, brackets engage the bottom edges of the pull box container and a top cover securely engages the brackets. As a complete assembly, the container is included with the brackets and the cover. Any type of locking device may be employed to secure the cover to at least one of the brackets.

摘要翻译： 一种防破坏拉箱，用于固定地面以下的终端公用电缆和电缆连接。 作为改装设备，托架与拉箱容器的底部边缘接合，并且顶盖牢固地接合支架。 作为一个完整的组件，容器包括在支架和盖子中。 可以采用任何类型的锁定装置来将盖固定到至少一个托架。

公开(公告)号：US07489773B1

公开(公告)日：2009-02-10

申请号：US11023321

申请日：2004-12-27

申请人： Thomas Moran ,  Francois Audet

发明人： Thomas Moran ,  Francois Audet

IPC分类号： H04M3/42

CPC分类号： H04M3/568 ,  H04L12/1827

摘要： Audio conferencing is carried out in stereo by centrally assigning a position in the stereo spectrum (either bipolar stereo or surround sound) and instructing each conference endpoint to transmit at the stereo position assigned to it. In this way signals from a number of endpoints can be simply added to one another in order to provide a composite broadcast signal. This method also facilitates multiple server conferences in which endpoints attached to additional conference servers can be instructed to change their virtual stereo position in the case of a conflict with the stereo position of an existing conferee.

摘要翻译： 通过集中分配立体声频谱（双极立体声或环绕声）中的位置并指示每个会议端点在分配给它的立体声位置进行发送，音频会议通过立体声进行。 以这种方式，来自多个端点的信号可以简单地相互添加，以便提供复合广播信号。 该方法还促进了多个服务器会议，在与现有与会者的立体声位置冲突的情况下，可以指示连接到附加会议服务器的端点改变其虚拟立体声位置。