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公开(公告)号：US11223726B1
公开(公告)日：2022-01-11
申请号：US17031113
申请日：2020-09-24
发明人： Samantha Elizabeth Taylor , Yogen Rai , Zachery C. Lake , Rachel Elizabeth Csabi , Hollie Ilene King , Nicholas C. Wheeler , Victor Kwak
摘要： A call center data transfer system includes one or more processors that are configured to receive call data related to information provided by a caller during a first portion of a call with a first customer service representative. The one or more processors are also configured to assign an identifier to the call in response to receipt of an indication that the call should be transferred from the first customer service representative, associate the identifier with the call data in one or more databases, receive the identifier as an input during a second portion of the call with a second customer service representative, and use the identifier to retrieve the call data from the one or more databases. The one or more processors are further configured to display the call data via a display for visualization by the second customer service representative.
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公开(公告)号：US11989019B1
公开(公告)日：2024-05-21
申请号：US17039413
申请日：2020-09-30
发明人： Pooja Krishnaswamy , Victor Kwak , Huihui Wu , Justin Nash , Michael Lebowitz , William Daniel Farmer
CPC分类号： G05D1/0088 , G01W1/00 , G05D1/0257 , G05D1/028 , G05D1/0285 , G05D2201/0213
摘要： An autonomous vehicle includes vehicle sensors that detect driving conditions and a communication interface communicatively coupled with a driving condition database via a communication network. The driving condition database stores vehicle sensor information indicative of first driving conditions and mobile device sensor information indicative of second driving conditions. Additionally, in response to a connection rating determination logic determining that a connection rating between the communication interface and the communication network below a threshold, a controller of the autonomous vehicle gathers, processes, and stores the vehicle sensor information and the mobile device sensor information for subsequent communication to the driving condition database and operates the autonomous vehicle based on the vehicle sensor information and the mobile device sensor information.
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公开(公告)号：US11778098B1
公开(公告)日：2023-10-03
申请号：US17960667
申请日：2022-10-05
CPC分类号： H04M3/5232 , G06N3/084 , G06N20/00 , G06Q30/016 , G10L25/90 , H04M3/5175 , H04M3/5237 , G10L2025/906
摘要： Machine learning technology can analyze in real-time the data from a call between a person and a customer service representative. Based on this analysis, a server can determine a sentiment score that describes a sentiment expressed by the person or the customer service representative. If the server determines that the sentiment score is less than or equal to a pre-determined value, the server can inform the customer service representative's manager so that the manager can take further action to help the person and/or the customer service representative.
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公开(公告)号：US11544713B1
公开(公告)日：2023-01-03
申请号：US17039432
申请日：2020-09-30
发明人： Gregory D. Hansen , Andre R. Buentello , Ashley R. Philbrick , Jose L. Romero, Jr. , Reynaldo Medina, III , Curtis M. Bell , Yevgeniy Khmelev , Stacy C. Huggar , Ruthie Lyle , Victor Kwak , Jon D. McEachron
摘要： Systems and methods ingest extensive data regarding real-time transactions to determine correlation between a variety of parameters and possible fraud events. Possible fraud can be predicted, and notifications delivered to a fraud team. Correlations can be discovered using unsupervised machine learning, and particular systems and methods can utilize natural language processing to both receive and provide information concerning fraud risk and countermeasures.
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公开(公告)号：US11682289B1
公开(公告)日：2023-06-20
申请号：US16940026
申请日：2020-07-27
发明人： Samantha Elizabeth Taylor , Yogen Rai , Zachery C. Lake , Rachel Elizabeth Csabi , Hollie Ilene King , Nicholas C. Wheeler , Victor Kwak
CPC分类号： G08B25/006 , G06V20/56 , G07C5/008 , G07C5/0808 , G07C5/0816 , H04L12/40032 , G07C2205/02 , H04L2012/40273 , H04N23/54
摘要： An electronic device receives operational data indicative of an operational characteristic of a vehicle from a sensor of the electronic device, a sensor of the vehicle, and/or images/videos captured by a camera. The electronic device determines that the vehicle has had a potential incident and a likelihood that the potential incident has actually occurred based on analysis of the operational data. The electronic device also receives risk management data associated with the vehicle from a database, and determines a severity level for the potential incident based on the operational data and the risk management data. The electronic device then sends a notification indicative of the potential incident based on the likelihood that the potential incident has actually occurred and the severity level for the potential incident to a third-party remote system (e.g., of a towing service, an emergency service, or both) to request assistance.
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公开(公告)号：US11678142B1
公开(公告)日：2023-06-13
申请号：US17003721
申请日：2020-08-26
发明人： Samantha Elizabeth Taylor , Yogen Rai , Zachery C. Lake , Rachel Elizabeth Csabi , Hollie Ilene King , Nicholas C. Wheeler , Victor Kwak
CPC分类号： H04W4/029 , G06F21/32 , G06V40/166 , H04W12/06
摘要： A computing device establishes communication with a financial institution communication device, and receives an instruction for a user to perform an action to authenticate the user. The action includes providing user-provided data indicative of a location. The computing device determines first location information based on the user-provided data. The computing device also determines second location information using a location sensor. The computing device authenticates the used based on determining that the first location information correlates to the second location information.
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公开(公告)号：US11540118B1
公开(公告)日：2022-12-27
申请号：US17082969
申请日：2020-10-28
发明人： Rachel Elizabeth Csabi , Hollie Ilene King , Victor Kwak , Zachery C. Lake , Yogen Rai , Samantha Elizabeth Taylor , Nicholas C. Wheeler
IPC分类号： H04W12/02 , H04W4/18 , H04W4/20 , H04M3/51 , G06F21/62 , H04W76/16 , H04L9/40 , H04W80/12 , H04M3/42
摘要： A system includes a client device including a processor, a telephony radio that supports telephony communications, and a data radio that supports data communications. The client device conducts, via the telephony radio, a call with a telephony service. Further the client device identifies a context of the call, identifies a subset of stored private data associated with the context of the call; and in parallel with the call, provides the subset of the stored private data, via a data radio, to a data service.
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公开(公告)号：US12046119B1
公开(公告)日：2024-07-23
申请号：US18138352
申请日：2023-04-24
发明人： Samantha Elizabeth Taylor , Yogen Rai , Zachery C. Lake , Rachel Elizabeth Csabi , Hollie Ilene King , Nicholas C. Wheeler , Victor Kwak
CPC分类号： G08B25/006 , G06V20/56 , G07C5/008 , G07C5/0808 , G07C5/0816 , H04L12/40032 , G07C2205/02 , H04L2012/40273 , H04N23/54
摘要： An electronic device receives operational data indicative of an operational characteristic of a vehicle from a sensor of the electronic device, a sensor of the vehicle, and/or images/videos captured by a camera. The electronic device determines that the vehicle has had a potential incident and a likelihood that the potential incident has actually occurred based on analysis of the operational data. The electronic device also receives risk management data associated with the vehicle from a database, and determines a severity level for the potential incident based on the operational data and the risk management data. The electronic device then sends a notification indicative of the potential incident based on the likelihood that the potential incident has actually occurred and the severity level for the potential incident to a third-party remote system (e.g., of a towing service, an emergency service, or both) to request assistance.
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公开(公告)号：US11812256B1
公开(公告)日：2023-11-07
申请号：US18086911
申请日：2022-12-22
发明人： Rachel Elizabeth Csabi , Hollie Ilene King , Victor Kwak , Zachery C. Lake , Yogen Rai , Samantha Elizabeth Taylor , Nicholas C. Wheeler
IPC分类号： H04W12/02 , H04W4/16 , H04W4/20 , G06F21/62 , H04M3/51 , H04W4/18 , H04W76/16 , H04L9/40 , H04W80/12 , H04M3/42
CPC分类号： H04W12/02 , G06F21/6245 , H04M3/5183 , H04W4/18 , H04W4/20 , H04W76/16 , H04L63/0861 , H04M3/42102 , H04M2203/6009 , H04M2203/6054 , H04M2203/6081 , H04W80/12
摘要： A system includes a client device including a processor, a telephony radio that supports telephony communications, and a data radio that supports data communications. The client device conducts, via the telephony radio, a call with a telephony service. Further the client device identifies a context of the call, identifies a subset of stored private data associated with the context of the call; and in parallel with the call, provides the subset of the stored private data, via a data radio, to a data service.
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公开(公告)号：US11641424B1
公开(公告)日：2023-05-02
申请号：US17002508
申请日：2020-08-25
发明人： Rachel Elizabeth Csabi , Hollie Ilene King , Victor Kwak , Zachery C. Lake , Yogen Rai , Samantha Elizabeth Taylor , Nicholas C. Wheeler
IPC分类号： H04M3/00 , H04M5/00 , H04M3/523 , H04M3/51 , G10L25/63 , G10L25/90 , G06N20/00 , G06N5/04 , G10L15/22 , H04L12/66
摘要： Systems and methods are provided for dynamic routing of an automated telephony system. The automated telephony system facilitates functions desired by a caller, via an automated call with the caller. A machine-learning analysis system extracts data from the automated call, performs machine-learning via the extracted data to identify a likely motivation of the caller associated with the automated call, and provides the likely motivation to the automated telephony system. The automated telephony system then receive the likely motivation from the machine-learning analysis system and dynamically routes the automated call based upon the likely motivation.
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