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公开(公告)号：US20210021675A1
公开(公告)日：2021-01-21
申请号：US17063867
申请日：2020-10-06
Applicant: VMware, Inc.
Inventor： Kevin Murray , Nicholas Boncek , Raghu Mummadi , Perron Jones , Brian Mgbeokwere , Gustavo Trelles
Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request is obtained that includes a selection of an endpoint device for remote support. A sample associated with a remoting capability is obtained from the endpoint device. A remote support server can be selected from among multiple remote support servers based on the sample. Examples of causing the endpoint device to communicate with the remote support server are also disclosed.
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公开(公告)号：US11470160B2
公开(公告)日：2022-10-11
申请号：US17063867
申请日：2020-10-06
Applicant: VMware, Inc.
Inventor： Kevin Murray , Nicholas Boncek , Raghu Mummadi , Perron Jones , Brian Mgbeokwere , Gustavo Trelles
IPC: H04L67/141 , H04L67/025 , H04L41/046 , H04L67/08 , G06F8/60 , H04L67/131 , G06F8/61 , H04L9/40
Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request is obtained that includes a selection of an endpoint device for remote support. A sample associated with a remoting capability is obtained from the endpoint device. A remote support server can be selected from among multiple remote support servers based on the sample. Examples of causing the endpoint device to communicate with the remote support server are also disclosed.
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公开(公告)号：US10805404B2
公开(公告)日：2020-10-13
申请号：US15855322
申请日：2017-12-27
Applicant: VMware, Inc.
Inventor： Kevin Murray , Nicholas Boncek , Raghu Mummadi , Perron Jones , Brian Mgbeokwere , Gustavo Trelles
Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request to initiate a remote support session is obtained. The request includes a selection of an endpoint. A determination of the remoting capability of the endpoint is performed. A remote support server is selected. Progress of initiation of a remote support session is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element allows launching of a remote support session.
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公开(公告)号：US20190199803A1
公开(公告)日：2019-06-27
申请号：US15855322
申请日：2017-12-27
Applicant: VMware, Inc.
Inventor： Kevin Murray , Nicholas Boncek , Raghu Mummadi , Perron Jones , Brian Mgbeokwere , Gustavo Trelles
Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request to initiate a remote support session is obtained. The request includes a selection of an endpoint. A determination of the remoting capability of the endpoint is performed. A remote support server is selected. Progress of initiation of a remote support session is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element allows launching of a remote support session.
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