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    Flexible analytics framework selection
    2.
    发明授权
    Flexible analytics framework selection 有权

    公开(公告)号：US11016825B2

    公开(公告)日：2021-05-25

    申请号：US16247206

    申请日：2019-01-14

    Applicant: VMware, Inc.

    Inventor： Ankit Anand ,  Matthew Donald Miller ,  Raghu Mummadi

    IPC: G06F9/54 ,  G06F8/75

    Abstract: The flexible selection among analytics providers is described. In one example, an application is developed for use with a number of different analytics providers. After the application is developed, one or more of the analytics providers can be easily selected based on a constant defined in an analytics framework of the application. During execution of the application, the application can identify the selected analytics provider based on the predetermined constant in the analytics framework. When an event is triggered at a certain occasion or step during the process, the analytics framework can route the event to an event agent for the selected analytics provider. Further, the event agent can perform an event report call based on the event, where the event report call is tailored for the interface of the selected analytics provider by the event agent. The analytics provider can be easily changed by updating the predetermined constant.

    MANAGING REMOTE SUPPORT
    3.
    发明申请
    MANAGING REMOTE SUPPORT 有权

    公开(公告)号：US20210021675A1

    公开(公告)日：2021-01-21

    申请号：US17063867

    申请日：2020-10-06

    Applicant: VMware, Inc.

    Inventor： Kevin Murray ,  Nicholas Boncek ,  Raghu Mummadi ,  Perron Jones ,  Brian Mgbeokwere ,  Gustavo Trelles

    IPC: H04L29/08 ,  H04L12/24 ,  H04L29/06 ,  G06F8/60

    Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request is obtained that includes a selection of an endpoint device for remote support. A sample associated with a remoting capability is obtained from the endpoint device. A remote support server can be selected from among multiple remote support servers based on the sample. Examples of causing the endpoint device to communicate with the remote support server are also disclosed.

    DYNAMICALLY DISPLAYING FEATURES IN A GRAPHICAL USER INTERFACE OF AN APPLICATION
    6.
    发明申请
    DYNAMICALLY DISPLAYING FEATURES IN A GRAPHICAL USER INTERFACE OF AN APPLICATION 审中-公开

    公开(公告)号：US20200342089A1

    公开(公告)日：2020-10-29

    申请号：US16395728

    申请日：2019-04-26

    Applicant: VMware, Inc.

    Inventor： Raghu Mummadi ,  David Jablonski ,  Gerard T. Murphy ,  Soorya Rajasoorya ,  Adarsh Jain ,  James Wells

    IPC: G06F21/41 ,  G06F3/0481 ,  G06F3/0483

    Abstract: Examples described herein include systems and methods for dynamically displaying features in a GUI of a portal application that facilitates access to other applications. An example method can include receiving a push notification, from a notification service, at a user device upon which the portal application is installed. The push notification can indicate that a new feature is available for the portal application executing on the user device. The example method can include requesting, from the management server, at least one command for modifying the GUI of the portal application. The management server can provide the command or provide instructions for the user device to retrieve the command. The method can include receiving at least one command. The method can also include modifying the GUI of the portal application based on the received command and displaying the modified GUI.

    Managing remote support
    7.
    发明授权
    Managing remote support 有权

    公开(公告)号：US10805404B2

    公开(公告)日：2020-10-13

    申请号：US15855322

    申请日：2017-12-27

    Applicant: VMware, Inc.

    Inventor： Kevin Murray ,  Nicholas Boncek ,  Raghu Mummadi ,  Perron Jones ,  Brian Mgbeokwere ,  Gustavo Trelles

    IPC: H04L29/08 ,  H04L12/24 ,  H04L29/06 ,  G06F8/60 ,  G06F8/61

    Abstract: Disclosed are examples relating to managing remote support sessions using devices in communication through a network. In some examples, a request to initiate a remote support session is obtained. The request includes a selection of an endpoint. A determination of the remoting capability of the endpoint is performed. A remote support server is selected. Progress of initiation of a remote support session is rendered in a user interface. A user interface element is rendered within the user interface. The user interface element allows launching of a remote support session.

    DYNAMICALLY DETERMINING A SERVER FOR ENROLLMENT WITH MANAGEMENT SYSTEM
    8.
    发明申请
    DYNAMICALLY DETERMINING A SERVER FOR ENROLLMENT WITH MANAGEMENT SYSTEM 审中-公开

    公开(公告)号：US20200233918A1

    公开(公告)日：2020-07-23

    申请号：US16255517

    申请日：2019-01-23

    Applicant: VMware, Inc.

    Inventor： Raghu Mummadi ,  David Jablonski ,  Gerard T. Murphy ,  Soorya Rajasoorya ,  Adarsh Subhash Chandra Jain ,  James Wells

    IPC: G06F16/955 ,  H04L29/06

    Abstract: Examples described herein include systems and methods for dynamically determining a server for enrollment with a management system. An example method can include receiving user input at an application executing on a user device, such as a portal application that provides access to and authentication for other applications through a catalogue of application icons. If the user input includes a first URL but that URL produces an error when used in conjunction with extensions associated with a management server, the application can automatically use extensions associated with an application-support server. The application can then retrieve a second URL from the application-support server and use it for performing enrollment steps at the management server. The enrollment steps can include authenticating the user at an identity service and determining the user's group ID for enrollment, for example.

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