公开(公告)号：US20160286042A1

公开(公告)日：2016-09-29

申请号：US15173076

申请日：2016-06-03

Applicant: VONAGE AMERICA INC.

Inventor： Sagi Iltus

IPC: H04M3/428 ,  H04W4/12 ,  H04W4/16 ,  H04M1/725 ,  H04W68/02 ,  H04M3/42 ,  H04M1/60

CPC classification number: H04M3/4286 ,  H04M1/6033 ,  H04M1/72563 ,  H04M3/42221 ,  H04M3/4285 ,  H04W4/12 ,  H04W4/16 ,  H04W68/02

Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

公开(公告)号：US09380159B2

公开(公告)日：2016-06-28

申请号：US14143136

申请日：2013-12-30

Applicant: Vonage America Inc.

Inventor： Sagi Iltus

IPC: H04M3/428

CPC classification number: H04M3/4286 ,  H04M1/6033 ,  H04M1/72563 ,  H04M3/42221 ,  H04M3/4285 ,  H04W4/12 ,  H04W4/16 ,  H04W68/02

Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

Abstract translation: 本文提供了用于检测用户在呼叫上的完成保持时间的方法和系统。 在一些实施例中，一种用于检测用户在呼叫上的保持时间的完成的方法可以包括监视在与用户相关联的第一设备与第一实体之间已被搁置的呼叫的音频信号， 所监视的音频信号指示该呼叫不再处于保持状态并且产生第一警报以通知用户该呼叫不再处于保持状态。

公开(公告)号：US09560197B2

公开(公告)日：2017-01-31

申请号：US15173076

申请日：2016-06-03

Applicant: VONAGE AMERICA INC.

Inventor： Sagi Iltus

IPC: H04M3/428 ,  H04M3/42 ,  H04W4/12 ,  H04M1/60 ,  H04M1/725 ,  H04W68/02 ,  H04W4/16

CPC classification number: H04M3/4286 ,  H04M1/6033 ,  H04M1/72563 ,  H04M3/42221 ,  H04M3/4285 ,  H04W4/12 ,  H04W4/16 ,  H04W68/02

Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

Abstract translation: 本文提供了用于检测用户在呼叫上的完成保持时间的方法和系统。 在一些实施例中，一种用于检测用户在呼叫上的保持时间的完成的方法可以包括监视在与用户相关联的第一设备与第一实体之间已被搁置的呼叫的音频信号， 所监视的音频信号指示该呼叫不再处于保持状态并且产生第一警报以通知用户该呼叫不再处于保持状态。