公开(公告)号：US09854102B2

公开(公告)日：2017-12-26

申请号：US14447125

申请日：2014-07-30

Applicant: VONAGE AMERICA INC.

Inventor： Ka-Yui Kevin Ma ,  John Erickson ,  Eugene Peter Cannon

IPC: H04M15/06 ,  H04M7/00 ,  H04L29/06 ,  H04L12/16 ,  H04L12/927 ,  H04M3/42

CPC classification number: H04M7/0057 ,  H04L12/16 ,  H04L29/06 ,  H04L47/80 ,  H04L63/08 ,  H04L65/1053 ,  H04L65/1059 ,  H04L65/1069 ,  H04L65/1096 ,  H04M3/42042

Abstract: An IP telephony system allows a user to register a telephony device that receives its native telephony service from a different telephony service provider as an extension telephone. The user can then place calls through the IP telephony system using the extension telephone. Such calls may or may not be established using the extension telephone's native telephony service provider.

公开(公告)号：US20160286042A1

公开(公告)日：2016-09-29

申请号：US15173076

申请日：2016-06-03

Applicant: VONAGE AMERICA INC.

Inventor： Sagi Iltus

IPC: H04M3/428 ,  H04W4/12 ,  H04W4/16 ,  H04M1/725 ,  H04W68/02 ,  H04M3/42 ,  H04M1/60

CPC classification number: H04M3/4286 ,  H04M1/6033 ,  H04M1/72563 ,  H04M3/42221 ,  H04M3/4285 ,  H04W4/12 ,  H04W4/16 ,  H04W68/02

Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

公开(公告)号：US09313676B2

公开(公告)日：2016-04-12

申请号：US14090567

申请日：2013-11-26

Applicant: Vonage America Inc.

Inventor： Lisa M. Venezia ,  Eric Verbel ,  Kavitha Sreenath ,  Jose Martinez

IPC: H04M11/00 ,  H04W24/04 ,  H04M3/51

CPC classification number: H04W24/04 ,  G06Q10/06 ,  G06Q30/016 ,  H04M3/5175 ,  H04M2215/32

Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.

Abstract translation: 本发明的实施例通常涉及用于技术支持环境中的技术问题的预测分析的方法和系统。 在一些实施例中，所述方法可以包括接收与由客户报告的第一技术支持问题相关联的信息，所述信息基于对接收到的信息和系统操作状态数据的历史的分析将至少一个类别与第一技术支持问题相关联， 以及将与所述第一技术支持问题相关联的信息的至少一部分和所述相关联的至少一个类别发送到代理工作站。

公开(公告)号：US09875238B2

公开(公告)日：2018-01-23

申请号：US15072143

申请日：2016-03-16

Applicant: VONAGE AMERICA INC.

Inventor： Yuval Golan ,  Gil Osher

IPC: G06F17/28 ,  G06F17/30 ,  H04W4/02 ,  G10L15/00

CPC classification number: G06F17/289 ,  G06F17/30864 ,  G10L15/005 ,  H04W4/02

Abstract: Systems and methods for establishing a language translation setting for a telephony communication determine whether first and second parties to the telephony communication are likely to speak different languages. If so, one or both parties are queried to determine if they would like a language translation to be performed. One or both parties' response to that query is used to establish a language translation setting for the telephony communication. If one or both parties request a translation, some form of real-time translation may then be provided.

公开(公告)号：US09407672B2

公开(公告)日：2016-08-02

申请号：US14067329

申请日：2013-10-30

Applicant: VONAGE AMERICA INC.

Inventor： Domenic Cicchino ,  Kevin Huang

IPC: H04L29/06 ,  H04W12/02 ,  H04W12/04 ,  H04M1/253 ,  H04M7/00 ,  H04W12/06

CPC classification number: H04L65/1069 ,  H04L65/1073 ,  H04L65/1076 ,  H04M1/253 ,  H04M7/006 ,  H04W12/02 ,  H04W12/06

Abstract: A telephony communication setup request sent from a telephony device to an element of an IP telephony system includes a first encrypted code that is generated using one or more data items that are specific to the telephony device. The element of the IP telephony system receiving the setup request obtains the same data items locally and creates a second encrypted code. If the second code matches the first encrypted code, the telephony device and/or the setup request are authenticated, and the element of the IP telephony system proceeds to setup the requested telephony communication.

Abstract translation: 从电话设备发送到IP电话系统的元件的电话通信建立请求包括使用一个或多个特定于电话设备的数据项产生的第一加密代码。 接收建立请求的IP电话系统的元素在本地获得相同的数据项，并创建第二个加密代码。 如果第二代码与第一加密代码匹配，则电话设备和/或建立请求被认证，并且IP电话系统的元件继续建立所请求的电话通信。

公开(公告)号：US20160210959A1

公开(公告)日：2016-07-21

申请号：US15083276

申请日：2016-03-28

Applicant: VONAGE AMERICA INC.

Inventor： Tzahi Efrati

IPC: G10L13/033 ,  G10L13/047 ,  G10L15/26 ,  G10L25/72

CPC classification number: G10L21/003 ,  G10L15/005 ,  G10L2021/0135 ,  H04M3/51 ,  H04M2203/2061

Abstract: A method for voice modification during a telephone call comprising receiving a source audio signal associated with at least one participant, wherein the source audio signal comprises a voice of the at least one participant, detecting a source dialect of the at least one participant, selecting a target dialect based on at least a characteristic of a target participant and creating a modulated audio signal based on the source audio signal, the source dialect, and the target dialect and transmitting the modulated audio signal to the target participant.

公开(公告)号：US09380434B2

公开(公告)日：2016-06-28

申请号：US14087675

申请日：2013-11-22

Applicant: Vonage America Inc.

Inventor： Tali Waisel ,  Elad Zarko ,  Golan Malki ,  Ido Mintz

IPC: H04B7/00 ,  H04W4/12 ,  H04W4/00 ,  H04W4/08

CPC classification number: H04W4/12 ,  H04W4/08 ,  H04W4/80

Abstract: Methods and apparatuses for ad-hoc group messaging are provided herein. In some embodiments, methods for ad-hoc group messaging may include detecting two or more subscribers proximate a common location, creating an ad-hoc group including contact information of the two or more subscribers proximate the common location, and transmitting information associated with the ad-hoc group to a device of each of the two or more subscribers associated with the ad-hoc group.

Abstract translation: 本文提供了用于自组织消息传递的方法和装置。 在一些实施例中，用于自组群组消息的方法可以包括检测靠近公共位置的两个或更多个订户，创建包括接近公共位置的两个或多个订户的联系人信息的自组织组，以及发送与广告相关联的信息 -hoc组到与ad-hoc组相关联的两个或多个订户中的每一个的设备。

公开(公告)号：US09380159B2

公开(公告)日：2016-06-28

申请号：US14143136

申请日：2013-12-30

Applicant: Vonage America Inc.

Inventor： Sagi Iltus

IPC: H04M3/428

CPC classification number: H04M3/4286 ,  H04M1/6033 ,  H04M1/72563 ,  H04M3/42221 ,  H04M3/4285 ,  H04W4/12 ,  H04W4/16 ,  H04W68/02

Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

Abstract translation: 本文提供了用于检测用户在呼叫上的完成保持时间的方法和系统。 在一些实施例中，一种用于检测用户在呼叫上的保持时间的完成的方法可以包括监视在与用户相关联的第一设备与第一实体之间已被搁置的呼叫的音频信号， 所监视的音频信号指示该呼叫不再处于保持状态并且产生第一警报以通知用户该呼叫不再处于保持状态。

公开(公告)号：US11095582B2

公开(公告)日：2021-08-17

申请号：US16689310

申请日：2019-11-20

Applicant: VONAGE AMERICA INC.

Inventor： Alexandra Andreev ,  Iliya Barenboim ,  Dany Orr ,  Yair Bahar ,  Tomer Goshen ,  Joseph Pagnotta

IPC: G06F3/048 ,  H04L12/58 ,  G06F3/0484 ,  G06F3/0488 ,  H04L29/06

Abstract: A method of providing automatically updated content a messaging session is disclosed. The method comprising exchanging, via a user interface of a messaging system on a first user device, messages with one or more other user devices in the messaging session, wherein the user interface includes a first region for exchanging messages; initiating display of a plurality of selectable messaging objects that represent supplementary content that is periodically updated during the messaging session; receiving a first user selection of one of the displayed messaging objects to include during the messaging session; and embedding the supplementary content associated with the selected messaging object within the messaging session.

公开(公告)号：US20200099638A1

公开(公告)日：2020-03-26

申请号：US16689310

申请日：2019-11-20

Applicant: VONAGE AMERICA INC.

Inventor： Alexandra Andreev ,  Iliya Barenboim ,  Dany Orr ,  Yair Bahar ,  Tomer Goshen ,  Joseph Pagnotta

IPC: H04L12/58 ,  G06F3/0488 ,  G06F3/0484

Abstract: A method of providing automatically updated content a messaging session is disclosed. The method comprising exchanging, via a user interface of a messaging system on a first user device, messages with one or more other user devices in the messaging session, wherein the user interface includes a first region for exchanging messages; initiating display of a plurality of selectable messaging objects that represent supplementary content that is periodically updated during the messaging session; receiving a first user selection of one of the displayed messaging objects to include during the messaging session; and embedding the supplementary content associated with the selected messaging object within the messaging session.