Abstract:
A method and apparatus for aggregating conversation history comprising collecting one or more communications from one or more communication channels, associating related communications from the one or more communications with each other using a matching algorithm into one or more conversations and presenting an aggregation of the one or more conversations to a user as a conversation history.
Abstract:
A method for call handling comprising receiving, from a first device, an incoming call request directed to a second device, wherein the call request contains call handling information and transmitting an outgoing call request to the second device, wherein the outgoing call request is based at least in part upon the call handling information.
Abstract:
Systems and methods for handling the processing of multiple SIP transactions that have been requested at substantially the same time can involve establishing a priority order for processing the SIP transactions, and then individually processing the SIP transactions based on the established priority order. One or more SIP transactions having a lower priority can be held in a SIP processing queue of a software application until the processing of SIP transactions having a higher priority has been completed. Each time that the processing of a higher priority SIP transaction is completed, the next-highest priority SIP transaction in the queue is submitted for processing. Also, where possible, two or more SIP transactions in the queue may be consolidated into a single SIP transaction.
Abstract:
Systems and methods for handling the processing of multiple SIP transactions that have been requested at substantially the same time can involve establishing a priority order for processing the SIP transactions, and then individually processing the SIP transactions based on the established priority order. One or more SIP transactions having a lower priority can be held in a SIP processing queue of a software application until the processing of SIP transactions having a higher priority has been completed. Each time that the processing of a higher priority SIP transaction is completed, the next-highest priority SIP transaction in the queue is submitted for processing. Also, where possible, two or more SIP transactions in the queue may be consolidated into a single SIP transaction.