Abstract:
Systems and method are provided for deriving contact information for one or more contacts of a contact list. This information is used to modify how contacts on the contact list are displayed. The modification can include changing an order in which the contacts are presented on a contact list.
Abstract:
A method and apparatus for identifying and displaying a set of high priority contacts on a display device associated with an end user device. In some embodiments, the method includes retrieving high priority contact list configuration settings that include one or more criteria for identifying a set of high priority contacts from a contact list having a plurality of contacts, determining whether information associated with one or more of the plurality of contacts meets the one or more criteria retrieved, identifying the one or more of the plurality of contacts that meet the one or more criteria as a set of one or more high priority contacts, and displaying the set of one or more high priority contacts in a high priority contact list on the display device.
Abstract:
A system and method performed by a telephony system for delivering a targeted message to a calling party is disclosed. The system and method includes receiving a request for communication originating from a calling device and directed to a recipient and accessing a contact history associated with the calling device. The system and method further includes selecting, based at least in part upon the contact history, a targeted message associated with the recipient and based on the communication and the contact history and providing the targeted message to the calling device.
Abstract:
When an incoming communication is directed to a telephony device that is capable of conducting an IP based communication via an IP telephony system and a cellular-based communication via a mobile telephony service provider, the communication is initially setup as a cellular-based communication via the mobile telephony service provider. At the same time, an IP-based communication channel is setup between the telephony device and an IP telephony system. Once the IB-based communication channel is available, the communication is transitioned from the cellular-based communication channel to the IP based communication channel.
Abstract:
A method and apparatus for user location registration comprising registering subscriber location information associated with a device with a registration service in a first network, receiving, from a second network, a broadcast location request and sending, in response to the broadcast location request, the subscriber location information to the second network.
Abstract:
A method and apparatus for populating a contact in an address book on a mobile computing device. In some embodiments, the method includes receiving data associated with a first entity, processing the data received to extract contact information associated with the first entity, populating a user contact entry based on the extracted contact information, and storing the populated user contact in the address book.
Abstract:
A single virtual telephone number that is used to route telephony communications is assigned to first and second users if the first and second users rarely, if ever, communicate with the same party. When an incoming call is received on the virtual telephone number, telephony information for the first and second users is reviewed to determine if the calling party is one that has communicated with either of the first and second users in the past. If so, the telephony communication is routed to the user who has communicated with the calling party in the past.
Abstract:
A method and apparatus for aggregating conversation history comprising collecting one or more communications from one or more communication channels, associating related communications from the one or more communications with each other using a matching algorithm into one or more conversations and presenting an aggregation of the one or more conversations to a user as a conversation history.
Abstract:
Methods and system for routing first communication session data between a first device and at least one participant device via a first communication session are provided herein. In some embodiments, a method for routing first communication session data between a first device and at least one participant device includes receiving a request to establish a second communication session with at least one discovered extension device proximate to the first device, routing at least a portion of the communication session data to the discovered extension device via the second communication session and synchronizing the communication session data routed via the first communication session, and the at least a portion of the communication session data routed via the second communication session.
Abstract:
A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a first communication identifier to route inbound communications. The first communication identifier is associated with the first user and subsequently, the first communication identifier may be assigned to a second user. A second communication identifier is assigned to the first user such that a received inbound communication is directed towards the first communication identifier. The method routes the inbound communication based on an analysis of the first user profile of the first user.