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公开(公告)号：US10885451B2
公开(公告)日：2021-01-05
申请号：US15420121
申请日：2017-01-31
申请人： Wipro Limited
摘要： A method for identifying and projecting recurrent event patterns in an Information Technology (IT) infrastructure is disclosed. The method includes deriving at least one time period based on historical events data; grouping the historical events data comprising a plurality of events based on the at least one time period to create a plurality of data points sets; creating an event corpus comprising each of the plurality of events arranged based on frequency of occurrence across the plurality of data points sets; identifying one or more events that have highest frequency of occurrence within the event corpus; determining one or more data points sets from the plurality of data points sets in which the one or more events have occurred; and computing a projected frequency of occurrence of the one or more events in future time periods.
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公开(公告)号：US20180032330A9
公开(公告)日：2018-02-01
申请号：US15069633
申请日：2016-03-14
申请人： Wipro Limited
CPC分类号： G06F8/77 , G06F8/20 , G06F8/60 , G06F17/3069 , G06F17/30707 , G06F17/30713 , G06N5/00 , G06Q10/0631 , G06Q10/101
摘要： A system and method for classifying and resolving software production incident tickets includes receiving an incident ticket, extracting a plurality of keywords from the incident ticket, and deriving a query vector corresponding to the incident ticket based on the plurality of keywords. The system and method further comprises classifying the incident ticket into at least one of a positive mechanization incident ticket and a negative mechanization incident ticket based on a comparison of the query vector and a plurality of vectors derived from a plurality of past incident tickets. The plurality of vectors are derived based on a plurality of keywords and their corresponding occurrences in the plurality of past incident tickets.
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公开(公告)号：US10067760B2
公开(公告)日：2018-09-04
申请号：US15069633
申请日：2016-03-14
申请人： Wipro Limited
摘要： A system and method for classifying and resolving software production incident tickets includes receiving an incident ticket, extracting a plurality of keywords from the incident ticket, and deriving a query vector corresponding to the incident ticket based on the plurality of keywords. The system and method further comprises classifying the incident ticket into at least one of a positive mechanization incident ticket and a negative mechanization incident ticket based on a comparison of the query vector and a plurality of vectors derived from a plurality of past incident tickets. The plurality of vectors are derived based on a plurality of keywords and their corresponding occurrences in the plurality of past incident tickets.
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4.发明申请公开(公告)号：US20170104652A1
公开(公告)日：2017-04-13
申请号：US14946191
申请日：2015-11-19
申请人： Wipro Limited
CPC分类号： H04L43/0823 , H04L41/0631 , H04L41/065 , H04L41/12 , H04L43/16
摘要： System and method for optimizing event alerts in an information technology (IT) infrastructure management system are disclosed. In one embodiment, the method comprises tracking one or more event alerts triggered by monitoring tools. The method further comprises determining a probable usage for at least one configuration item associated with the one or more event alerts. The method further comprises determining a probable threshold value for each of the at least one configuration item based on the probable usage and capacity data. The method further comprises computing a final threshold value for each of the at least one configuration item based on the probable threshold value, seasonality data, or semantic context data. The method further comprises optimizing the event alerts by filtering at least one unwanted event alert from the one or more event alerts based on at least one of the final threshold value and filtering rules.
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公开(公告)号：US10142205B2
公开(公告)日：2018-11-27
申请号：US14946191
申请日：2015-11-19
申请人： Wipro Limited
摘要： System and method for optimizing event alerts in an information technology (IT) infrastructure management system are disclosed. In one embodiment, the method comprises tracking one or more event alerts triggered by monitoring tools. The method further comprises determining a probable usage for at least one configuration item associated with the one or more event alerts. The method further comprises determining a probable threshold value for each of the at least one configuration item based on the probable usage and capacity data. The method further comprises computing a final threshold value for each of the at least one configuration item based on the probable threshold value, seasonality data, or semantic context data. The method further comprises optimizing the event alerts by filtering at least one unwanted event alert from the one or more event alerts based on at least one of the final threshold value and filtering rules.
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公开(公告)号：US20170212756A1
公开(公告)日：2017-07-27
申请号：US15069633
申请日：2016-03-14
申请人： Wipro Limited
CPC分类号： G06F8/77 , G06F8/20 , G06F8/60 , G06F17/3069 , G06F17/30707 , G06F17/30713 , G06N5/00 , G06Q10/0631 , G06Q10/101
摘要： A system and method for classifying and resolving software production incident tickets includes receiving an incident ticket, extracting a plurality of keywords from the incident ticket, and deriving a query vector corresponding to the incident ticket based on the plurality of keywords. The system and method further comprises classifying the incident ticket into at least one of a positive mechanization incident ticket and a negative mechanization incident ticket based on a comparison of the query vector and a plurality of vectors derived from a plurality of past incident tickets. The plurality of vectors are derived based on a plurality of keywords and their corresponding occurrences in the plurality of past incident tickets.
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