公开(公告)号：US09525787B2

公开(公告)日：2016-12-20

申请号：US14162005

申请日：2014-01-23

Applicant: XEROX Corporation

Inventor： Arun Bakthavachalu ,  Gavan Tredoux ,  Peter Zehler

IPC: G06F15/00 ,  H04N1/00 ,  H04N1/32

CPC classification number: H04N1/00307 ,  H04N1/32545 ,  H04N2201/006 ,  H04N2201/0075 ,  H04N2201/0094 ,  H04N2201/3212 ,  H04N2201/3269

Abstract: A system and method are provided for implementing a streamlined scheme for transferring print jobs directly from the print queue of one image forming device to the print queue of another image forming device using mobile devices and tags, such as near field communication (NFC) tags, affixed to image forming devices. A user manipulated mobile device is employed to read a readable tag affixed to or nearby a particular image forming device as a source device in which a print job is stuck, the mobile device running a print-job transfer application. The user then walks up to a different (or destination) image forming device and “touch” its tag, and confirm, for example, when prompted, to transfer the “stuck” print job from the source to the destination image forming system or device.

Abstract translation: 提供了一种系统和方法，用于实现使用诸如近场通信（NFC）标签的移动设备和标签将打印作业直接从一个图像形成装置的打印队列转移到另一图像形成装置的打印队列的流线型方案， 固定在成像装置上。 使用用户操纵的移动设备来读取附加到特定图像形成设备附近的可读标签作为其中打印作业被卡住的源设备，移动设备运行打印作业传送应用。 然后，用户走到不同的（或目的地）图像形成装置并“触摸”其标签，并且例如在提示时确认将“卡住的”打印作业从源传送到目的地图像形成系统或装置 。

公开(公告)号：US20150302423A1

公开(公告)日：2015-10-22

申请号：US14254993

申请日：2014-04-17

Applicant: Xerox Corporation

Inventor： Veerasundaravel Thirugnanasundaram ,  Udhayakumar Dhanabalan ,  Tong Sun ,  David R. Vandervort ,  Arun Bakthavachalu

IPC: G06Q30/02 ,  G06Q50/00

CPC classification number: G06Q30/0201 ,  G06Q30/0282 ,  G06Q50/01

Abstract: Methods and systems for categorizing users. A first set of communities and a second set of communities are identified based on a set of keywords and one or more messages posted by at least the users on one or more websites. The first set of communities corresponds to at least one of a product or a service, and second set of communities corresponds to at least one of a competitor-product or a competitor-service. The one or more conversations associated a user in at least one of the first set of communities or the second set of communities are determined. The one or more conversations correspond to exchange of messages at least between the user and a user-representative. The one or more conversations are analyzed to obtained one or more attributes. The users are categorized based on the one or more attributes.

Abstract translation: 用户分类的方法和系统 基于一组关键字和至少一个或多个网站上的用户发布的一个或多个消息来识别第一组社区和第二组社区。 第一组社区对应于产品或服务中的至少一个，第二组社区对应于竞争对手产品或竞争对手服务中的至少一个。 确定在第一组社区或第二组社区中的至少一个中关联用户的一个或多个会话。 该一个或多个对话至少在用户和用户代表之间对应于消息的交换。 分析一个或多个对话以获得一个或多个属性。 用户根据一个或多个属性进行分类。

公开(公告)号：US09420106B1

公开(公告)日：2016-08-16

申请号：US14639143

申请日：2015-03-05

Applicant: XEROX CORPORATION

Inventor： Veerasundaravel Thirugnanasundaram ,  Tong Sun ,  Arun Bakthavachalu

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  G06Q50/00

CPC classification number: H04M3/5232 ,  G06Q50/01 ,  H04M3/5191

Abstract: What is disclosed is a customer relationship management system to help customer care agents prioritize a response to an incoming message. Historical conversations between customers and agents are retrieved. Each conversation has associated features and an assigned priority. Features are categorized into a plurality of categories. A priority is assigned to each category based on the features and the cumulative priority of all conversations in each category. Thereafter, an incoming message is received from a customer's computing device. Features are extracted from the incoming message. A determination is then made as to which of the categories this incoming message belongs based on this message's features. A priority is then assigned to the incoming message based on a priority assigned to the category which the incoming message belongs. The priority is then displayed for a customer agent so the agent can prioritize his/her response to that customer's incoming message.

Abstract translation: 披露的是客户关系管理系统，以帮助客户关怀代理优先考虑对传入消息的响应。 检索客户和代理之间的历史对话。 每个会话都具有相关联的功能和分配的优先级。 功能被分为多个类别。 基于每个类别中所有会话的特征和累积优先级，将优先级分配给每个类别。 此后，从客户的计算设备接收到传入消息。 从传入的消息中提取功能。 然后根据该消息的特征确定该传入消息所属的哪个类别。 然后，基于分配给传入消息所属类别的优先级，将优先级分配给传入消息。 然后为客户代理显示优先级，因此代理可以对他/她对该客户的传入消息的响应进行优先级排序。

公开(公告)号：US20150012550A1

公开(公告)日：2015-01-08

申请号：US13936737

申请日：2013-07-08

Applicant: XEROX CORPORATION

Inventor： Veerasundaravel THIRUGNANASUNDARAM ,  Tong Sun ,  David R. Vandervort ,  Arun Bakthavachalu

IPC: G06F17/30

CPC classification number: G06Q50/01 ,  G06F16/3346 ,  G06F16/9537

Abstract: Systems and methods of analyzing message data. An embodiment is a method of analyzing message data including a plurality of messages associated with one or more users. The method is performed using a computing system comprising a computer storage medium and a computer processor. The system parses each message of the plurality of messages to identify a plurality of message segments. The system assigns the message segments to the one or more users. The assignment is based at least in part on a determination of whether each message of the plurality of messages is a reply message. The segments of the message are assigned to a reply user if the message is determined to be a reply message. The system applies a statistical model to the assigned message segments, to determine predicted locations for the users. The system outputs the predicted locations for the users.

Abstract translation: 分析消息数据的系统和方法。 一个实施例是一种分析包括与一个或多个用户相关联的多个消息的消息数据的方法。 该方法使用包括计算机存储介质和计算机处理器的计算系统来执行。 系统解析多个消息中的每个消息以识别多个消息段。 系统将消息段分配给一个或多个用户。 该分配至少部分地基于确定多个消息中的每个消息是否是回复消息。 如果消息被确定为回复消息，则将消息的段分配给回复用户。 系统将统计模型应用于所分配的消息段，以确定用户的预测位置。 系统输出用户的预测位置。

公开(公告)号：US20140337537A1

公开(公告)日：2014-11-13

申请号：US13892628

申请日：2013-05-13

Applicant: XEROX CORPORATION

Inventor： Preethi RAJ Raajaratnam ,  Selvakumar Periasamy ,  Arun Bakthavachalu ,  Hua Liu

IPC: H04L29/06

CPC classification number: H04L65/1069 ,  H04L51/14 ,  H04L67/1008 ,  H04L67/141

Abstract: A method and system for facilitating communication between message producers and message consumers is disclosed. When a message producer is interested in identifying a message consumer for processing generated messages, the message producer declares a consumer identification rule. A messaging service manager identifies a set of suitable message consumers by comparing the consumer identification rule with a set of attributes associated with each of the message consumers registered with the messaging service manager and assigns channels associated with the set of identified message consumers to the message producer. The message producer may select a channel associated with a message consumer to initiate communication between the message producer and the message consumer.

Abstract translation: 公开了一种促进消息生成器和消息消费者之间的通信的方法和系统。 当消息制作者有兴趣识别用于处理生成的消息的消息消费者时，消息生产者声明消费者识别规则。 消息传递服务管理器通过将消费者识别规则与与消息收发服务管理器注册的消息消费者中的每一个相关联的一组属性进行比较来识别一组合适的消息消费者，并将与该组识别的消息消费者相关联的信道分配给消息生成器 。 消息生成器可以选择与消息消费者相关联的信道来发起消息生成器和消息消费者之间的通信。

公开(公告)号：US20140310053A1

公开(公告)日：2014-10-16

申请号：US13859951

申请日：2013-04-10

Applicant: XEROX CORPORATION

Inventor： Hua Liu ,  Changjun Wu ,  Frank Goetz ,  Arun Bakthavachalu ,  Selvakumar Periasamy

IPC: G06Q10/06

CPC classification number: G06Q10/0633

Abstract: A system and method for providing a real-time business process suggestion and recommendation utilizing a business process modeler. A dynamic input from a business analyst can be incorporated utilizing a real-time suggestion engine. A real-time search can be performed by organizing a number of business processes in a tree structure where each leaf node represents a business process and each branch node represents a set of components that are shared by the business processes in a sub tree. A semantic execution path search can be performed to provide a real-time match between the partial business process and a catalogue of existing business processes by determining a constituent component and a score based on a reachability rule. The edges and/or components can be added and/or deleted to effectively organize the existing business processes based on previous suggestion to speed up a future suggestion.

Abstract translation: 一种使用业务流程建模者提供实时业务流程建议和建议的系统和方法。 可以使用实时建议引擎来整合来自业务分析师的动态输入。 可以通过在树结构中组织多个业务流程来执行实时搜索，其中每个叶节点表示业务流程，并且每个分支节点表示由子树中的业务流程共享的一组组件。 可以执行语义执行路径搜索，以通过基于可达性规则确定构成组件和分数来提供部分业务流程和现有业务流程的目录之间的实时匹配。 可以添加和/或删除边缘和/或组件，以便根据先前的建议有效地组织现有的业务流程，以加速未来的建议。

公开(公告)号：US09667671B2

公开(公告)日：2017-05-30

申请号：US13892628

申请日：2013-05-13

Applicant: Xerox Corporation

Inventor： Preethi Raj Raajaratnam ,  Selvakumar Periasamy ,  Arun Bakthavachalu ,  Hua Liu

IPC: H04L29/06 ,  H04L29/08 ,  H04L12/58

CPC classification number: H04L65/1069 ,  H04L51/14 ,  H04L67/1008 ,  H04L67/141

Abstract: A method and system for facilitating communication between message producers and message consumers is disclosed. When a message producer is interested in identifying a message consumer for processing generated messages, the message producer declares a consumer identification rule. A messaging service manager identifies a set of suitable message consumers by comparing the consumer identification rule with a set of attributes associated with each of the message consumers registered with the messaging service manager and assigns channels associated with the set of identified message consumers to the message producer. The message producer may select a channel associated with a message consumer to initiate communication between the message producer and the message consumer.

公开(公告)号：US20160132924A1

公开(公告)日：2016-05-12

申请号：US14538214

申请日：2014-11-11

Applicant: XEROX CORPORATION

Inventor： VEERASUNDARAVEL THIRUGNANASUNDARAM ,  Saravanan Krishnan ,  Tong Sun ,  Arun Bakthavachalu

IPC: G06Q30/02 ,  G06Q50/00

CPC classification number: G06Q30/0252 ,  G06Q30/0261 ,  G06Q50/01

Abstract: The disclosed embodiments illustrate methods and systems for creating event-triggered marketing campaigns. The method includes determining one or more events by analyzing messages of one or more users on social media platforms. Each event has an associated location and a timeline. Thereafter, one or more first attributes, associated with a set of users, corresponding to each event, are determined from the one or more users. Further, one or more target customers are determined from one or more customers of an organization based on the one or more first attributes and one or more second attributes of the one or more customers. Thereafter, the marketing campaigns are created for the one or more target customers based on the one or more second attributes and a historical data of the one or more target customers. Further, media delivery channels for the marketing campaigns are determined based on the timeline of each event.

Abstract translation: 所公开的实施例说明了用于创建事件触发的营销活动的方法和系统。 该方法包括通过分析社交媒体平台上的一个或多个用户的消息来确定一个或多个事件。 每个事件都有相关的位置和时间轴。 此后，从一个或多个用户确定与每个事件对应的一组用户相关联的一个或多个第一属性。 此外，一个或多个目标客户基于一个或多个客户的一个或多个第一属性和一个或多个第二属性从组织的一个或多个客户确定。 此后，基于一个或多个第二属性和一个或多个目标客户的历史数据为一个或多个目标客户创建营销活动。 此外，基于每个事件的时间线来确定营销活动的媒体传送渠道。

公开(公告)号：US20150032724A1

公开(公告)日：2015-01-29

申请号：US13948204

申请日：2013-07-23

Applicant: Xerox Corporation

Inventor： Veerasundaravel Thirugnanasundaram ,  David R. Vandervort ,  Tong Sun ,  Arun Bakthavachalu

IPC: G06F17/30

CPC classification number: G06F17/30654 ,  G06Q10/10 ,  G06Q30/01 ,  H04L51/02 ,  H04L51/16 ,  H04L51/32

Abstract: A first embodiment of the disclosure relates to a method for responding to a message posted in a social media stream. The method includes monitoring a social media site for at least one message including select subject matter. In response to identifying a message, the method includes collecting a series of exchanges that form a conversational thread including the message. The method includes determining at least one content attribute of the message. The method includes classifying the message using at least one key attribute. The method includes searching a database for a reference message using a combination of the at least one content and key attributes. The method includes determining a previous outcome of a reference thread including the reference message. The method includes using the previous outcome for determining a course of action.

Abstract translation: 本公开的第一实施例涉及一种用于响应在社交媒体流中发布的消息的方法。 该方法包括对包括选择主题的至少一个消息的社交媒体站点进行监视。 响应于识别消息，该方法包括收集形成包括消息的对话线程的一系列交换。 该方法包括确定消息的至少一个内容属性。 该方法包括使用至少一个密钥属性对消息进行分类。 该方法包括使用至少一个内容和关键属性的组合来搜索数据库中的参考消息。 该方法包括确定包括参考消息的参考线程的先前结果。 该方法包括使用先前的结果来确定行动过程。

公开(公告)号：US20140304027A1

公开(公告)日：2014-10-09

申请号：US13857648

申请日：2013-04-05

Applicant: XEROX CORPORATION

Inventor： Changjun Wu ,  Hua Liu ,  Frank Goetz ,  Arun Bakthavachalu

IPC: G06Q10/06

CPC classification number: G06Q10/0633

Abstract: A system and method for generating and searching workflow cluster profiles by generating a workflow similarity graph based on multiple workflows, generating a set of workflow clusters based on the workflow similarity graph, generating workflow cluster profiles for the set of workflow clusters, receiving a querying workflow, and comparing the querying workflow to the workflow cluster profiles.

Abstract translation: 一种用于通过基于多个工作流生成工作流相似度图来生成和搜索工作流集群简档的系统和方法，基于所述工作流相似度图生成一组工作流集群，为所述一组工作流集群生成工作流集群简档，接收查询工作流 ，并将查询工作流与工作流集群配置文件进行比较。