公开(公告)号：US08929357B2

公开(公告)日：2015-01-06

申请号：US12893511

申请日：2010-09-29

申请人： Yanyu Wu ,  Lin Lin ,  Peng Hu

发明人： Yanyu Wu ,  Lin Lin ,  Peng Hu

IPC分类号： H04L12/66 ,  H04M7/12 ,  H04Q3/00 ,  H04L29/06

CPC分类号： H04M7/127 ,  H04L65/103 ,  H04Q3/0029 ,  H04Q3/0045

摘要： An intelligent service system and method are provided. The method includes: receiving a calling information transmitted by a switching device through an Internet-protocol-based call control protocol and which carries the identification information of the service control function requested by the call as well as the identification information of the call; parsing the received calling information, and after the identification information of the service control function and the identification information of this calling are obtained, initiating an assist request to the service control device; receiving the resource operation instruction, and supplying service resource service accordingly; said instruction is sent out by the service control device after said device has received the assist request and according to the service requirement. The media stream leading to the media gateway is established through the media stream transport protocol based on the Internet protocol. The method simplifies the management and maintenance of the intelligent service network.

摘要翻译： 提供了一种智能服务系统和方法。 该方法包括：通过基于因特网协议的呼叫控制协议接收由交换设备发送的呼叫信息，并携带呼叫请求的服务控制功能的识别信息以及呼叫的识别信息; 解析所接收的呼叫信息，并且在获得了服务控制功能的识别信息和该呼叫的识别信息之后，向服务控制装置发起辅助请求; 接收资源操作指令，并相应地提供服务资源服务; 所述指令在所述设备已经接收到所述辅助请求并根据所述服务要求之后由所述服务控制设备发出。 通过基于互联网协议的媒体流传输协议建立通向媒体网关的媒体流。 该方法简化了智能业务网的管理和维护。

公开(公告)号：US08339437B2

公开(公告)日：2012-12-25

申请号：US11837005

申请日：2007-08-10

申请人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

发明人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

IPC分类号： H04N7/14 ,  H04M1/00

CPC分类号： H04N7/15 ,  H04N7/17336 ,  H04N21/2385 ,  H04N21/2393 ,  H04N21/41407 ,  H04N21/4788 ,  H04N21/6131

摘要： The present invention discloses a video communication method and system, wherein, during an audio conversation between a calling party and a called party, an IMRS (Integrated Media Resource Server) plays a video to the calling party or the called party; or when a calling party initiates a video phone call request to a called party which does not support video phone call, an audio channel is established between the calling party and the called party and a video channel is established between the calling party and an IMRS, and when an audio conversation is established between the calling party and the called party, the IMRS plays video to the calling party; or when an audio conversation and a video conversation are established between a calling party and a called party, one party replaces its video with that played to the other party by the IMRS, therefore capabilities of developing new communication services are improved.

摘要翻译： 本发明公开了一种视频通信方法和系统，其中，在主叫方和被叫方之间的音频对话期间，IMRS（集成媒体资源服务器）向主叫方或被叫方播放视频; 或者当主叫方向不支持视频电话呼叫的被叫方发起视频电话呼叫请求时，在呼叫方和被叫方之间建立音频信道，并且在呼叫方与IMRS之间建立视频信道， 并且当主叫方和被叫方之间建立音频对话时，IMRS向主叫方播放视频; 或者当在主叫方和被叫方之间建立音频对话和视频对话时，一方通过IMRS替换其播放的对方的视频，从而提高开发新的通信服务的能力。

公开(公告)号：US20080288951A1

公开(公告)日：2008-11-20

申请号：US12181797

申请日：2008-07-29

申请人： Lin Lin ,  Yanyu Wu ,  Tao Song ,  Gaofeng Yang

发明人： Lin Lin ,  Yanyu Wu ,  Tao Song ,  Gaofeng Yang

IPC分类号： G06F9/50

CPC分类号： H04L65/1069 ,  H04L47/70 ,  H04L47/72 ,  H04L47/782 ,  H04L47/822 ,  H04L47/824 ,  H04L67/1002 ,  H04L67/1021

摘要： A method and system for allocating a media resource and a device for controlling a media resource. The method for allocating a media resource includes: allocating the media resource processing devices for a resource operation request based on the stored ability information of the various media resource processing devices when the resource operation request is received; and updating the stored ability information of the media resource processing device dynamically. The device for controlling a media resource includes: a memory unit adapted to store the ability information of various media resource processing devices; an allocation unit adapted to allocate media resource processing devices for the resource operation request based on the ability information stored in the memory unit; a dynamic update unit adapted to update the ability information of the media resource processing device stored in the memory unit dynamically.

摘要翻译： 用于分配媒体资源的方法和系统以及用于控制媒体资源的设备。 分配媒体资源的方法包括：当接收到资源操作请求时，基于所存储的各种媒体资源处理装置的能力信息，分配用于资源操作请求的媒体资源处理装置; 动态地更新媒体资源处理装置的存储能力信息。 用于控制媒体资源的设备包括：存储单元，适于存储各种媒体资源处理设备的能力信息; 分配单元，适于基于存储在存储单元中的能力信息来分配用于资源操作请求的媒体资源处理设备; 动态更新单元，用于动态地更新存储单元中存储的媒体资源处理装置的能力信息。

公开(公告)号：US20100076868A1

公开(公告)日：2010-03-25

申请号：US12566875

申请日：2009-09-25

申请人： Lin Lin ,  Yanyu Wu ,  Xiaoqing Hu

发明人： Lin Lin ,  Yanyu Wu ,  Xiaoqing Hu

IPC分类号： G06Q30/00

CPC分类号： G06Q30/0603 ,  G06Q30/0601

摘要： A method and a system for implementing a video shop are provided according to one embodiment of the present disclosure. The method and system can be applied in network communication field. The method includes receiving a call request sent by a user over a phone domain, putting through the user's call and keeping the user connected; providing the user with a shopping guidance and providing the user with a service associated with a selection made in accordance with the shopping guidance by the user; and receiving a purchase order made in accordance with the service by the user and providing the user with a payment service. A system for realizing a video shop is also provided according to one embodiment of the present disclosure. The method and system have a sound operability, high level security and high reliability.

摘要翻译： 根据本公开的一个实施例提供了一种用于实现视频商店的方法和系统。 该方法和系统可应用于网络通信领域。 该方法包括接收用户通过电话域发送的呼叫请求，通过用户呼叫并保持用户连接; 向用户提供购物指导，并向用户提供与根据用户的购物指导进行的选择相关联的服务; 并且接收根据用户的服务而提供的采购订单并向用户提供支付服务。 根据本公开的一个实施例，还提供了一种用于实现视频商店的系统。 该方法和系统具有良好的可操作性，高水平的安全性和高可靠性。

公开(公告)号：US20080039150A1

公开(公告)日：2008-02-14

申请号：US11837005

申请日：2007-08-10

申请人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

发明人： Lin Lin ,  Xiaojun Mo ,  Yanyu Wu ,  Yu Su

IPC分类号： H04B1/38

CPC分类号： H04N7/15 ,  H04N7/17336 ,  H04N21/2385 ,  H04N21/2393 ,  H04N21/41407 ,  H04N21/4788 ,  H04N21/6131

摘要： The present invention discloses a video communication method and system, wherein, during an audio conversation between a calling party and a called party, an IMRS (Integrated Media Resource Server) plays a video to the calling party or the called party; or when a calling party initiates a video phone call request to a called party which does not support video phone call, an audio channel is established between the calling party and the called party and a video channel is established between the calling party and an IMRS, and when an audio conversation is established between the calling party and the called party, the IMRS plays video to the calling party; or when an audio conversation and a video conversation are established between a calling party and a called party, one party replaces its video with that played to the other party by the IMRS, therefore capabilities of developing new communication services are improved.

摘要翻译： 本发明公开了一种视频通信方法和系统，其中，在主叫方和被叫方之间的音频对话期间，IMRS（集成媒体资源服务器）向主叫方或被叫方播放视频; 或者当主叫方向不支持视频电话呼叫的被叫方发起视频电话呼叫请求时，在呼叫方和被叫方之间建立音频信道，并且在呼叫方与IMRS之间建立视频信道， 并且当主叫方和被叫方之间建立音频对话时，IMRS向主叫方播放视频; 或者当在主叫方和被叫方之间建立音频对话和视频对话时，一方通过IMRS替换其播放的对方的视频，从而提高开发新的通信服务的能力。

公开(公告)号：US20080199000A1

公开(公告)日：2008-08-21

申请号：US11708766

申请日：2007-02-21

申请人： Yu Su ,  Yanyu Wu ,  Xiaojun Mo ,  Tao Sang ,  Hang Li

发明人： Yu Su ,  Yanyu Wu ,  Xiaojun Mo ,  Tao Sang ,  Hang Li

IPC分类号： H04M3/00

CPC分类号： H04M3/5175 ,  H04Q3/0087 ,  H04Q3/64 ,  H04Q2213/13072 ,  H04Q2213/13349

摘要： The present invention discloses a system and method for monitoring customer service agents' performance according to the interaction with one or more customers in a call center. The system comprises a call control server, a management console, and an agent console. The management console sends the call control server a first request, carrying a predetermined tag, to initiate a monitoring session, thereby triggering the call control server to send the agent console a second request, carrying the predetermined tag, to establish the monitoring session with the management console without notifying the agent, wherein during the monitoring session the agent console forwards a copy of data streams, related to the activities of the agent and one or more customer, to the management console.

摘要翻译： 本发明公开了一种根据与呼叫中心中的一个或多个客户的交互来监视客户服务代理的性能的系统和方法。 该系统包括呼叫控制服务器，管理控制台和代理控制台。 管理控制台向呼叫控制服务器发送携带预定标签的第一请求，以启动监视会话，从而触发呼叫控制服务器向代理控制台发送载有预定标签的第二个请求，以建立与 管理控制台，而不通知代理，其中在监视会话期间，代理控制台将与代理和一个或多个客户的活动相关的数据流的副本转发到管理控制台。

公开(公告)号：US20070297429A1

公开(公告)日：2007-12-27

申请号：US11896568

申请日：2007-09-04

申请人： Yanyu Wu ,  Yu Su

发明人： Yanyu Wu ,  Yu Su

IPC分类号： H04L12/56 ,  H04J3/16

CPC分类号： H04L65/605 ,  H04L65/608

摘要： A media flow bridging device includes a control module for receiving control message, performing media negotiation and controlling service process; and an RTP module connected with the control module, for processing RTP protocols and transferring media flows. A system for media service includes: a control device for processing signaling and controlling service process; a media resource device connected with the control device, for providing media resource; and a media flow bridging device connected with the control device and the media resource device, wherein the media resource device transfers media flow to or from a device exterior to the system via the media flow bridging device. The invention can achieve functions such as operator quality control, automatic manual service switch, automatic service switch and etc. in a broadband network if media flows are exchanged between a user terminal and a resource device point-to-point through RTP directly in the broadband network.

摘要翻译： 媒体流桥接装置包括：控制模块，用于接收控制消息，执行媒体协商和控制业务流程; 以及与控制模块连接的RTP模块，用于处理RTP协议和传送媒体流。 一种媒体业务系统，包括：处理信令和控制业务流程的控制装置; 与所述控制装置连接的媒体资源装置，用于提供媒体资源; 以及与所述控制设备和所述媒体资源设备连接的媒体流桥接设备，其中所述媒体资源设备经由所述媒体流桥接设备将介质流传输到所述系统外部的设备或从所述系统外部的设备传送。 如果媒体流在用户终端和资源设备之间通过RTP直接通过RTP在宽带中进行交换，本发明可以实现宽带网络中的操作者质量控制，自动手动服务切换，自动业务交换等功能 网络。