摘要:
A system and method for classifying text includes a pre-processor, a knowledge base, and a statistical engine. The pre-processor identifies concepts in the text and creates a structured text object that contains the concepts. The structured text object is then passed to a statistical engine, which applies statistical information provided in nodes of a knowledge base to the structured text object in order to calculate a set of match scores, each match score representing the relevance of the text to an associated one of a plurality of predefined categories. The pre-processor may be implemented in the form of an interpreter which selects and executes a script that includes language- and scenario-specific instructions for performing linguistic and semantic analysis of the text.
摘要:
A system and method for electronic communication management comprises a universal data model, a modeling engine, and an adaptive knowledge base. The modeling engine includes a natural language processor and a statistical modeler. A communication is translated from its native format into the universal data model. The modeling engine determines the intent of the communication using the natural language processor and the statistical modeler. A response is generated, either automatically or by an agent. An audit module analyzes each response and provides feedback to the modeling engine and the adaptive knowledge base. The modeling engine uses the feedback to update models in the adaptive knowledge base. The modeling engine supports various application specific modules.
摘要:
A software tool for creating, training and testing a knowledge base of a computerized customer relationship management system is disclosed. The software tool includes corpus editing processes for displaying and editing text-based corpus items, and assigning selected categories to individual corpus items. Knowledge base construction processes construct a knowledge base by analyzing a first subset of the corpus items, and testing processes test the knowledge base on a second subset of the corpus items. Reporting processes generate reports containing indicia representative of the testing results, which may be utilized to edit the corpus items and retrain the knowledge base so as to improve performance.
摘要:
A software tool for creating, training and testing a knowledge base of a computerized customer relationship management system is disclosed. The software tool includes corpus editing processes for displaying and editing text-based corpus items, and assigning selected categories to individual corpus items. Knowledge base construction processes construct a knowledge base by analyzing a first subset of the corpus items, and testing processes test the knowledge base on a second subset of the corpus items. Reporting processes generate reports containing indicia representative of the testing results, which may be utilized to edit the corpus items and retrain the knowledge base so as to improve performance.
摘要:
A system and method for classifying text includes a pre-processor, a knowledge base, and a statistical engine. The pre-processor identifies concepts in the text and creates a structured text object that contains the concepts. The structured text object is then passed to a statistical engine, which applies statistical information provided in nodes of a knowledge base to the structured text object in order to calculate a set of match scores, each match score representing the relevance of the text to an associated one of a plurality of predefined categories. The pre-processor may be implemented in the form of an interpreter which selects and executes a script that includes language- and scenario-specific instructions for performing linguistic and semantic analysis of the text.
摘要:
A system and method for electronic communication management comprises a universal data model, a modeling engine, and an adaptive knowledge base. The modeling engine includes a natural language processor and a statistical modeler. A communication is translated from its native format into the universal data model. The modeling engine determines the intent of the communication using the natural language processor and the statistical modeler. A response is generated, either automatically or by an agent. An audit module analyzes each response and provides feedback to the modeling engine and the adaptive knowledge base. The modeling engine uses the feedback to update models in the adaptive knowledge base. The modeling engine supports various application specific modules.
摘要:
A system and method for increasing email productivity based on an analysis of the content of received email messages. The system includes a content analysis engine that analyzes the content of a received email message using natural language processing techniques. A prioritization module produces a priority score and a priority level for the message using a prioritization knowledge base. A message sorting module produces a set of suggested folders for the message using a sorting knowledge base. A junkmail module produces a junkman score for the message using a junkmail knowledge base. The prioritization knowledge base, the sorting knowledge base, and the junkmail knowledge base are updated with feedback from the user for each received email message, which allows the system to learn in real-time the user's preferences.
摘要:
One or more hierarchies of string patterns are generated a plurality of URL strings according to a pattern extraction procedure. Repeated string patterns are selected from the generated hierarchies of string patterns. A URL class is defined for each of selected repeated string patterns. Each URL class is associated with a respective group of URL strings in the plurality of URL strings, where the respective group of URL strings contains a repeated string pattern that defines the URL class. Respective aggregated data is calculated for each URL class. The respective aggregated data is based on respective data of each respective document of each URL string in the group of URL strings associated with the URL class. Respective data for a respective document referenced by a lookup-URL is predicted based on respective aggregated data of one or more of the URL classes.
摘要:
Systems and methods for finding multiple shortest paths. A directed graph representing web resources and links are divided into shards, each shard comprising a portion of the graph representing multiple web resources. Each of the shards is assigned to a server, and a distance table is calculated in parallel for each of the web resources in each shard using a nearest seed computation in the server to which the shard was assigned.
摘要:
Systems and methods for checkpointing a computation distributed over multiple peer servers. On each server, sequentially storing checkpoints collectively representing a current state of the computation on that server as of a most recent checkpoint, each checkpoint having a checkpoint timestamp. When restarting a first server, rebuilding a most recent state of the first server from the checkpoints written by the first server through a most recent checkpoint having a most recent checkpoint timestamp, and requesting from each of the other peer servers updates from the most recent checkpoint timestamp time of the first server. On each server, in response to a first request for updates as of a particular time, deriving the requested updates from the state data in the server uncommitted to a checkpoint and the state data in checkpoints of the server that have a timestamp no earlier than the particular time of the first request, and providing the requested updates to the first server.