Mounted Customer Service System with Integrated Media Processing Device

    公开(公告)号:US20240203214A1

    公开(公告)日:2024-06-20

    申请号:US18083234

    申请日:2022-12-16

    CPC classification number: G07G1/0045

    Abstract: Systems and methods are disclosed for providing customer initiated services to a mounted user interface device in a retail environment. At a user interface device, a customer scans an object missing a barcode or label, and the interface device connects to a remote customer service platform configured to detect the object and return to the interface device barcode data for the object, where a corresponding label is printed with the returned data. The user interface device may be automatically connected to a remote agent based on anonymized user data or based on scanned object data for providing particularly customized user services, such as explanations on how to use the object.

    Product Verification System
    3.
    发明公开

    公开(公告)号:US20240203217A1

    公开(公告)日:2024-06-20

    申请号:US18083280

    申请日:2022-12-16

    CPC classification number: G07G3/003 G06V20/52 G07G1/0036 H04N23/90 G06K7/10297

    Abstract: A product verification system for use in bagging areas is disclosed herein. An example product verification system includes a first imaging device having a first field of view (FOV) and a second imaging device having a second FOV. One or more processors of the system are configured to capture first image data from the first imaging device, and identify within the first image data one or more unloaded objects. The processors may also capture second image data from the second imaging device, and identify within the second image data one or more objects entering a loading plane. The processors may also identify identifying characteristics of the one or more objects entering the loading plane, and obtain identification data for the unloaded objects from the unloading plane. The processors may compare the identification data to the identifying characteristics to determine if each of the unloaded objects has entered the loading plane.

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