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公开(公告)号:US12124599B2
公开(公告)日:2024-10-22
申请号:US18471781
申请日:2023-09-21
Applicant: TD Ameritrade IP Company, Inc.
Inventor: Randal Scott Howell , Eric John Hains , Justin Wayne Webster
CPC classification number: G06F21/6218 , G06F11/327 , G06F18/22 , G06N20/00
Abstract: A method includes storing a test database of tests and corresponding test rules, storing a user information database, storing a profile database, and storing a threshold database including thresholds corresponding to test scores and similarity scores. The method includes, in response to receiving interaction parameters of an interaction performed by a user, identifying a set of tests based on the interaction parameters. The method includes, for each of the set of tests: calculating a score using user data of the user, corresponding test rules, and the interaction parameters; adjusting the score based on the user's profile; obtaining a threshold corresponding to the identified test; and, in response to the score exceeding the threshold, categorizing the interaction within a first category. The method also includes generating and transmitting an alert in response to the interaction being categorized within the first category.
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公开(公告)号:US20240311916A1
公开(公告)日:2024-09-19
申请号:US18551024
申请日:2020-09-28
Applicant: TD AMERITRADE IP COMPANY, INC.
Inventor: Harrison W. NAPPER , Chris Raymond JENNINGS
Abstract: A system includes a processor and a memory. The memory stores a parameter database including parameters for entities and instructions for execution by the processor. The instructions include, in response to receiving a request control signal including a scaling factor from a user device, obtaining a set of actions and a corresponding equivalence value for each action from the parameter database. The instructions include filtering the set of actions based on the corresponding equivalence value of the set of actions. The instructions include, for each action of the filtered set of actions, obtaining a set of parameters from the parameter database, computing a recommendation factor based on the set of parameters, and adding the corresponding action to a recommendation list in response to the recommendation factor being less than a threshold. The instructions include transforming an interface of the user device by rendering a graphical depiction of the recommendation list.
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公开(公告)号:US20240223522A1
公开(公告)日:2024-07-04
申请号:US18413790
申请日:2024-01-16
Applicant: Charles Schwab & Co., Inc.
Inventor: Richard Alan ADAMS , Ronald Glenn MARTEL, JR. , Daniel SASS , Glenn A. ROSE
IPC: H04L51/212 , H04L9/40 , H04L51/08
CPC classification number: H04L51/212 , H04L51/08 , H04L63/0281 , H04L63/145 , H04L63/18
Abstract: A method of operating a proxy module connected in between a third-party scheduling service and a mail server in a communications network includes receiving, at the proxy module, a request to access a resource of a first agent. The method includes generating a first determination results by determining whether a request type of the received request is an allowed request type. The method includes generating a second determination result by determining whether the first agent is an allowed agent. The method includes, based on the first and second determination results, formatting the received request in accordance with a format associated with the mail server and providing the formatted request to the mail server.
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公开(公告)号:US20240155054A1
公开(公告)日:2024-05-09
申请号:US18416477
申请日:2024-01-18
Applicant: Charles Schwab & Co., Inc
Inventor: Nafiseh SABERIAN , Ravindra Reddy TAPPETA VENKATA , Stephen FILIOS , Logan Sommers AHLSTROM , Abhilash Krishnankutty NAIR
IPC: H04M3/51 , G06N5/04 , G06N20/00 , G06Q30/016
CPC classification number: H04M3/5183 , G06N5/04 , G06N20/00 , G06Q30/016 , H04M2203/558
Abstract: A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one or more probability values from the AI engine based on the input digital footprint. The method includes selecting a call driver, from among a plurality of call drivers, as a predicted call driver. The method includes providing the predicted call driver to a call center associated with the company.
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公开(公告)号:US20240146820A1
公开(公告)日:2024-05-02
申请号:US18409051
申请日:2024-01-10
Applicant: Charles Schwab & Co., Inc.
Inventor: Sean Ming-Yin LAW , Kenneth Edward ANGEL
IPC: H04L67/50 , G06F16/957 , H04L67/02 , H04L67/146
CPC classification number: H04L67/535 , G06F16/957 , H04L67/02 , H04L67/146
Abstract: A method includes assigning unique symbols to pages of a website, respectively. The method includes obtaining page symbol sequences of browsing sessions, respectively. Each browsing session corresponds to a visitor of the website. For each browsing session, the page symbol sequence of the browsing session is a sequence of symbols that corresponds, respectively, to a sequence of pages of the website visited during the browsing session by the corresponding visitor. The method includes generating a master string including the page symbol sequences, generating a suffix array corresponding to the master string, and generating a longest common prefix (LCP) array corresponding to the suffix array. The method includes, based on the suffix array and LCP array, determining one or more most common n-step subsequences of pages (n is an integer greater than 1).
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公开(公告)号:US20240143687A1
公开(公告)日:2024-05-02
申请号:US18390543
申请日:2023-12-20
Applicant: Charles Schwab & Co., Inc.
Inventor: Deem Luis BELOZERCO
IPC: G06F16/958 , G06F16/9535 , G06F16/955 , G06F16/957
CPC classification number: G06F16/972 , G06F16/9535 , G06F16/955 , G06F16/957
Abstract: A system and method builds functions into a web page sourced by a primary server and that would otherwise report to a set of one or more other servers actions performed by users of the web page when they interact with its elements so that the interactions instead report to the user of the web page. The system and method then causes the browser to simulate such interactions with all such web page elements, thereby causing the functions to report the information that would have been sent to the other server, and an identifier of the other server.
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公开(公告)号:US20240134494A1
公开(公告)日:2024-04-25
申请号:US18403127
申请日:2024-01-03
Applicant: Charles Schwab & Co., Inc.
Inventor: Jeffrey Michael FREISTHLER , Justin Wayne WEBSTER , Christopher Nathan MELNICK , Bryan EDELMAN , Nathan Ralph HOGGE , Jacob Patrick SULLIVAN
IPC: G06F3/04815 , H04L12/18 , H04L51/046
CPC classification number: G06F3/04815 , H04L12/1895 , H04L51/046
Abstract: A system facilitates real-time user interactions in a virtual environment of a user application accessible by multiple computing devices. System instructions include receiving a set of defined topics including a defined topic from a first computing device of the computing devices. The instructions include receiving, from at least one of the computing devices, data representing machine-readable text converted from a verbal conversation between two or more users in the virtual environment. The instructions include identifying a set of topics from the data representing machine-readable text. The instructions include comparing the identified set of topics from the data representing machine-readable text to the set of defined topics. The instructions include, in response to detecting a match between a topic of the identified set of topics and the defined topic of the set of defined topics, transmitting, to the first computing device, a notification of the matching defined topic.
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公开(公告)号:US11907189B2
公开(公告)日:2024-02-20
申请号:US16987356
申请日:2020-08-06
Applicant: TD Ameritrade IP Company, Inc.
Inventor: John Scott Kula
CPC classification number: G06F16/219 , G06F16/2322 , G06F16/2358 , G06Q40/06
Abstract: A system stores instructions including, in response to receiving user input, identifying a first event type and a first security identifier and obtaining a first set of event dates from the event database and, for each event date of the first set of event dates, obtaining a corresponding event value on the corresponding event date of the first security identifier. The instructions include, for a first day related to each event date of the first set of event dates: obtaining a corresponding value on the first day of the first security identifier, determining a corresponding difference value between the corresponding event value and the corresponding value, and storing the corresponding difference value in a set of difference values. The instructions include calculating an average difference on the first day using the set of difference values and displaying the average difference and an event indicator corresponding to the first event type.
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公开(公告)号:US11899901B2
公开(公告)日:2024-02-13
申请号:US17378938
申请日:2021-07-19
Applicant: TD Ameritrade IP Company, Inc.
Inventor: Jeffrey Michael Freisthler , Justin Wayne Webster , Christopher Nathan Melnick , Bryan Edelman , Nathan Ralph Hogge , Jacob Patrick Sullivan
IPC: G06F3/048 , G06F3/04815 , H04L12/18 , H04L51/046
CPC classification number: G06F3/04815 , H04L12/1895 , H04L51/046
Abstract: A system facilitates real-time user interactions in a virtual environment of a user application accessible by multiple computing devices. System instructions include receiving a set of defined topics including a defined topic from a first computing device of the computing devices. The instructions include receiving, from at least one of the computing devices, data representing machine-readable text converted from a verbal conversation between two or more users in the virtual environment. The instructions include identifying a set of topics from the data representing machine-readable text. The instructions include comparing the identified set of topics from the data representing machine-readable text to the set of defined topics. The instructions include, in response to detecting a match between a topic of the identified set of topics and the defined topic of the set of defined topics, transmitting, to the first computing device, a notification of the matching defined topic.
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公开(公告)号:US11888647B2
公开(公告)日:2024-01-30
申请号:US17810686
申请日:2022-07-05
Applicant: Charles Schwab & Co., Inc.
Inventor: Jonathan S. Barth
IPC: H04L43/0817 , H04L43/0852 , H04L12/413 , H04L43/045
CPC classification number: H04L12/413 , H04L43/045 , H04L43/0817 , H04L43/0852
Abstract: A system, method and computer program product collects and provides for display operational status data in several levels of detail about multiple client computer systems.
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