METHOD AND APPARATUS FOR REDACTING SENSITIVE INFORMATION FROM AUDIO

    公开(公告)号:US20230098137A1

    公开(公告)日:2023-03-30

    申请号:US17491511

    申请日:2021-09-30

    摘要: A method and apparatus for redacting sensitive information from audio is provided. The method comprises identifying, using a plurality of Classifiers, each corresponding to a plurality of sensitive items, a sensitive item (SI) token from a plurality of tokens comprised in a transcribed text of an audio. The SI token corresponds to one of the plurality of sensitive items, each of the plurality of tokens is a transcription of a spoken word in the audio, and each of the plurality of tokens is associated with a corresponding timestamp indicating a chronologic position of the spoken word in the audio. A redaction timespan is determined for the SI token from a first timestamp for the SI token and a second timestamp for a non-SI token immediately after the SI token, and the audio for the redaction timespan is redacted.

    Home appliance having speech recognition function

    公开(公告)号:US11606634B2

    公开(公告)日:2023-03-14

    申请号:US17669633

    申请日:2022-02-11

    摘要: A home appliance includes an electrical equipment compartment disposed in an upper portion of the home appliance, and including an upper side that is open, an electrical equipment compartment cover to cover the open upper side of the electrical equipment compartment, and including a speaker hole, a microphone accommodating portion which protrudes upward from an upper side of the electrical equipment compartment cover and including an accommodating space and a front portion that includes microphone holes laterally spaced apart from each other and which face toward a front of the home appliance, a microphone unit including a printed circuit board (PCB) disposed in the accommodation space behind the microphone holes and including microphone chips mounted on the PCB, and a speaker unit disposed in the electrical equipment compartment to correspond to the speaker hole.

    Method and system for providing a seamless handoff from a voice channel to a call agent

    公开(公告)号:US11538074B1

    公开(公告)日:2022-12-27

    申请号:US17141644

    申请日:2021-01-05

    申请人: WALGREEN CO.

    摘要: The method and system may provide a seamless handoff of user information from a drugstore to a call agent. When a customer communicates with a drugstore device regarding a drugstore-related inquiry, the drugstore device attempts to identify an answer to the drugstore-related inquiry. When the drugstore device does not identify an answer to the drugstore-related inquiry, the drugstore device initiates communication between the customer and a contact center. A transcribed version of the communication may be stored in a database accessible by the contact center along with additional user information for the customer related to the customer's experiences with the drugstore. The user information may be provided to a call agent's contact center device for display and in this manner, the call agent may be made aware of the communication to avoid asking repeat questions and to quickly and efficiently answer the customer's drugstore-related inquiry.

    Deep multi-channel acoustic modeling using frequency aligned network

    公开(公告)号:US11495215B1

    公开(公告)日:2022-11-08

    申请号:US16710811

    申请日:2019-12-11

    摘要: Techniques for speech processing using a deep neural network (DNN) based acoustic model front-end are described. A new modeling approach directly models multi-channel audio data received from a microphone array using a first model (e.g., multi-geometry/multi-channel DNN) that includes a frequency aligned network (FAN) architecture. Thus, the first model may perform spatial filtering to generate a first feature vector by processing individual frequency bins separately, such that multiple frequency bins are not combined. The first feature vector may be used similarly to beamformed features generated by an acoustic beamformer. A second model (e.g., feature extraction DNN) processes the first feature vector and transforms it to a second feature vector having a lower dimensional representation. A third model (e.g., classification DNN) processes the second feature vector to perform acoustic unit classification and generate text data. The DNN front-end enables improved performance despite a reduction in microphones.

    Method and system for mixing multiple sound sources

    公开(公告)号:US11468906B2

    公开(公告)日:2022-10-11

    申请号:US17075325

    申请日:2020-10-20

    申请人: NAVER CORPORATION

    IPC分类号: G10L21/00 G06F3/16 G11B27/031

    摘要: A multiple sound source mixing method includes dividing a plurality of sound source data into segments each with a desired length; sequentially inputting sound source data of a corresponding segment for each segment through a desired number of nodes with respect to the plurality of sound source data and mixing the input sound source data into a single piece of sound source data; and concatenating the sound source data mixed for the respective segments.

    Voice application platform
    9.
    发明授权

    公开(公告)号:US11450321B2

    公开(公告)日:2022-09-20

    申请号:US17023511

    申请日:2020-09-17

    申请人: Voicify, LLC

    摘要: Among other things, requests are received from voice assistant devices expressed in accordance with different corresponding protocols of one or more voice assistant frameworks. Each of the requests represents a voiced input by a user to the corresponding voice assistant device. The received requests are re-expressed in accordance with a common request protocol. Based on the received requests, responses to the requests are expressed in accordance with a common response protocol. Each of the responses is re-expressed according to a protocol of the framework with respect to which the corresponding request was expressed. The responses are sent to the voice assistant devices for presentation to the users.