公开(公告)号：WO98054871A1

公开(公告)日：1998-12-03

申请号：PCT/US1998/010451

申请日：1998-05-20

IPC: H04M3/428 ,  H04M3/50 ,  H04M7/12 ,  H04Q3/72 ,  H04L12/28 ,  H04L12/56 ,  H04M3/42

CPC classification number: H04M3/4288 ,  H04M7/12 ,  H04Q3/72

Abstract: System and method for implementing call waiting functions over a network architecture which includes a public switched telephone network (PSTN) (210) and the Internet (120). The call waiting system (220) allows a user (205) to receive incoming call information from a third party without interrupting an active connection with a second party, such as an Internet Service Provider (ISP) (115). When the user (205) attempts to connect to the ISP (115), a call waiting service (220) is activated at a service control point (145) connected to the PSTN (210) and the user (205) is notified about any incoming call attempts made after the user (205) establishes a successful connection with the second party (115). If the user (205) is actively connected to the Internet (120), a call waiting Internet server (215) can be used to provide the incoming call information to the user's computer terminal (130). The call waiting system (220) further allows the user (205) to answer incoming calls in real-time when connected to the Internet (120) and return unsuccessful incoming call attempts at a later time.

Abstract translation: 用于通过包括公共交换电话网（PSTN）（210）和因特网（120）的网络架构来实现呼叫等待功能的系统和方法。 呼叫等待系统（220）允许用户（205）从第三方接收来话呼叫信息而不中断与例如因特网服务提供商（ISP）（115）的第二方的主动连接。 当用户（205）尝试连接到ISP（115）时，在连接到PSTN（210）的服务控制点（145）处激活呼叫等待服务（220），并且向用户（205）通知任何 在用户（205）建立与第二方（115）的成功连接之后进行的呼入呼叫尝试。 如果用户（205）主动地连接到因特网（120），则呼叫等待因特网服务器（215）可以用于向用户的计算机终端（130）提供呼入呼叫信息。 呼叫等待系统（220）还允许用户（205）在连接到互联网（120）时实时接听来电，并在稍后时间返回不成功的来电尝试。

公开(公告)号：WO9828901A3

公开(公告)日：1998-11-26

申请号：PCT/GB9703255

申请日：1997-11-27

Applicant: IBM ,  IBM UK

Inventor： JORDAN ROBERT MICHAEL ,  RITCHIE ANDREW

IPC: H04M3/42 ,  H04J3/00 ,  H04L12/70 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04Q11/04

CPC classification number: H04Q11/0478 ,  H04L2012/5626 ,  H04L2012/5671 ,  H04M3/53325

Abstract: A distributed voice processing system comprises two or more voice processing machines (50A, 50B), connected by an isochronous network. In the preferred embodiment this network comprises an ATM switch (80) and appropriate ATM links (82A, 82B). Each of the voice processing machines includes telephone line interface units (52) connected to the telephone network (5) via respective telephony channels (15), a TDM bus (54), voice resources (55) (such as voice recognition, voice response functionality, etc.), and an ATM adapter (58) to allow communications over the ATM network. In operation, a call may be received at the line interface unit at a first voice processing machine, and placed onto a TDM bus at that machine. The call is then taken off the TDM bus by the ATM adapter, and routed over the ATM network to the ATM adapter at a second machine, which places the call on the TDM bus at this second machine. The call is then processed by a voice resource at this second machine, which has access to the TDM bus, thereby allowing a call to be handled by a line interface unit at a first voice processing machine and a voice resource at a second voice processing machine.

公开(公告)号：WO98047275A2

公开(公告)日：1998-10-22

申请号：PCT/US1998/007600

申请日：1998-04-15

IPC: H04M7/00 ,  H04M3/00 ,  H04M3/36 ,  H04M3/42 ,  H04M3/50 ,  H04M7/06 ,  H04Q3/00

CPC classification number: H04Q3/0025 ,  H04M3/00 ,  H04M3/36 ,  H04M3/42323

Abstract: A signaling network gateway device (12) is provided for use in a signaling network (10), such as a Signaling System 7 signaling network. The signaling network gateway device (12) includes a protocol interface unit, a signaling transport unit, and a signaling gateway control unit (58). The protocol interface unit converts signaling information between a first format and a second format and exchanges signaling information in the second format with a user access element, such as a digital loop carrier (26), of the signaling network (10). The protocol interface unit may include any number of individual protocol interface units such as an ISDN protocal interface unit (50), a future protocol interface unit (52), a TAPI/TSAPI protocol interface unit (54), and an SS7 protocol interface unit (56). The signaling transport unit performs link speed conversion on the signaling information in the first format so that the signaling information may be exchanged with a transport signaling link, such as a link (15), of the signaling network (10) at a desired rate. The signaling transport unit may include any number of individual signaling transport units such as an SS7 signaling transport unit (68) and an SS7/ATM signaling transport unit (70). The signaling gateway control unit (58) controls an exchange of signaling information in the first format between the signaling transport unit and the protocol interface unit.

Abstract translation: 信令网络网关设备（12）被提供用于信令网络（10）中，例如信令系统7信令网络。 信令网关设备（12）包括协议接口单元，信令传输单元和信令网关控制单元（58）。 协议接口单元转换第一格式和第二格式之间的信令信息，并用信令网络（10）的用户接入元件（例如数字环路载波（26））交换具有第二格式的信令信息。 协议接口单元可以包括任何数量的单独协议接口单元，例如ISDN协议接口单元（50），未来协议接口单元（52），TAPI / TSAPI协议接口单元（54）和SS7协议接口单元 （56）。 信令传送单元以第一格式对信令信息执行链路速度转换，使得信令信息可以以期望的速率与信令网络（10）的传输信令链路（例如链路（15））交换。 信令传送单元可以包括诸如SS7信令传输单元（68）和SS7 / ATM信令传输单元（70）的任何数量的各个信令传输单元。 信令网关控制单元（58）控制信令传输单元和协议接口单元之间的第一格式的信令信息的交换。

公开(公告)号：WO98044710A1

公开(公告)日：1998-10-08

申请号：PCT/US1998/006344

申请日：1998-03-31

IPC: H04M1/82 ,  H04M3/537 ,  H04M9/02 ,  H04M3/50 ,  H04M1/00

CPC classification number: H04M1/82 ,  H04M3/537 ,  H04M9/02

Abstract: A message waiting circuit (10) comprised of a pair of electrical leads (38, 42) which carry a message waiting signal, a capacitor (114) for storing electrical energy extracted from the message waiting signal, a transistor (70) for allowing the capacitor (114) to charge when the message waiting signal is within a predetermined range; a Darlington transistor (22) for causing the capacitor to discharge; and a light emitting diode (LED) (30) which emits light when the capacitor discharges. The flashing LED indicates that a message is waiting for a user of the telephone set associated with the message waiting circuit. Approximately ten to twenty-five message waiting circuits and associated telephone sets can be connected to a single telephone line.

Abstract translation: 一种消息等待电路（10），包括一对携带消息等待信号的电引线（38,42），用于存储从消息等待信号中提取的电能的电容器（114），用于允许 当消息等待信号在预定范围内时，电容器（114）进行充电; 用于使电容器放电的达林顿晶体管（22）; 以及当电容器放电时发光的发光二极管（LED）（30）。 闪烁的LED指示消息正在等待与消息等待电路相关联的电话机的用户。 大约十到二十五个消息等待电路和相关联的电话机可以连接到单个电话线。

公开(公告)号：WO98044709A1

公开(公告)日：1998-10-08

申请号：PCT/US1998/004414

申请日：1998-03-10

IPC: H04M3/533 ,  H04M7/00 ,  H04M7/12 ,  H04M3/50

CPC classification number: H04M3/533 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/40

Abstract: A method and apparatus for communicating voice messages. An electronic voice mail (EVM) server receives a recipient and target device selection over a packet-switched network. A sender records a voice message for delivery to the intended recipient. The voice message is stored as an audio file at the EVM server. The recipient is notified that they have received a voice message. The audio file is delivered to the target device over the packet-switched network.

Abstract translation: 一种用于传送语音消息的方法和装置。 电子语音邮件（EVM）服务器通过分组交换网络接收接收者和目标设备选择。 发件人记录一个语音信息，以传送给预期的收件人。 话音消息作为音频文件存储在EVM服务器上。 通知收件人他们已收到语音留言。 音频文件通过分组交换网络传送到目标设备。

公开(公告)号：WO98042116A1

公开(公告)日：1998-09-24

申请号：PCT/GB1998/000745

申请日：1998-03-12

IPC: H04M3/42 ,  H04M3/487 ,  H04M3/50 ,  H04M3/54

CPC classification number: H04M3/54 ,  H04M3/4876

Abstract: In making a long distance telephone call to a called party (14), a calling party (10) has the option of a time advice service. The time advice service is provided from an international switch (22) which can access a service control point (24) having an associated look-up table (26), speech recognition equipment (28), a tone receiver (30) and clock and recorded announcement equipment (32). At the commencement of the call, the calling party (10) indicates, for example, by dialling a predetermined code or speaking a predetermined command, that the time advice service is required. The calling party then dials all or part of the telephone number of the dialled party and the calling party is then advised of the time and location of the called party. The calling party then has an opportunity to provide confirmation that the calling party wishes to be connected to the called party. The calling party may provide such confirmation, for example, by dialling the remainder of the telephone number of the called party or by holding without hanging up. No attempt is made to establish a connection to the called party while waiting for such confirmation. If the calling party provides such confirmation, then a connection is established to the called party.

Abstract translation: 在向被叫方（14）进行长途电话呼叫时，主叫方（10）可选择进行时间咨询服务。 从国际交换机（22）提供时间咨询服务，国际交换机（22）可以访问具有相关联的查询表（26），语音识别设备（28），音调接收器（30）和时钟的服务控制点（24） 录音公告设备（32）。 在呼叫开始时，主叫方（10）例如通过拨打预定代码或说出预定命令来指示需要时间通知服务。 主叫方然后拨打所拨打的全部或部分电话号码，然后通知主叫方被叫方的时间和地点。 主叫方有机会提供呼叫方希望连接到被叫方的确认。 主叫方可以例如通过拨打被叫方的电话号码的剩余部分或通过保持而不挂断来提供这样的确认。 在等待此类确认时，不尝试建立与被叫方的连接。 如果主叫方提供这样的确认，则建立到被叫方的连接。

公开(公告)号：WO9825417A3

公开(公告)日：1998-09-17

申请号：PCT/US9721993

申请日：1997-12-02

Applicant: NORTHERN TELECOM LTD ,  PETRUNK ROBERT W ,  DAGERT PATRICK J

Inventor： PETRUNKA ROBERT W ,  DAGERT PATRICK J

IPC: H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  H04Q3/00 ,  H04Q3/66 ,  H04Q11/04 ,  H04M3/50

CPC classification number: H04Q3/66 ,  H04M3/42297 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/5125 ,  H04M3/523 ,  H04Q3/0029 ,  H04Q11/0435 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13095 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/1328 ,  H04Q2213/13282 ,  H04Q2213/13349 ,  H04Q2213/13377 ,  H04Q2213/13389

Abstract: A call servicing system (1100) permits service agents (1300) to service customer calls over a data network (1500). The call servicing system includes customer switches that direct calls to and from the customers (1200), agent terminals (1310) for use by the service agents in servicing the customer calls, a network switch (1110), a call translation unit, and an Automatic Call Distribution (ACD) server (1120). The network switch receives the customer calls and transfers the calls to the call translation unit under direction of the ACD server. The call translation unit routes the calls to selected service agents. The ACD server selects the service agents to service the calls, and controls the call translation unit to forward the calls to the agent terminals associated with the selected service agents over the data network.

Abstract translation: 呼叫服务系统便于服务代理对客户呼叫进行维修。 呼叫服务系统包括本地客户交换机，本地代理交换机，网络交换机和自动呼叫分配（ACD）服务器。 本地客户切换直接来往和来自客户的呼叫，本地代理将直接呼叫转接到服务代理。 远程服务代理使用单一标准电话线连接到本地代理交换机。 网络接收来自其中一个客户的呼叫，从客户呼叫中检测信息，并通过单一标准电话线将客户呼叫路由到远程服务代理。 ACD服务器从网络交换机接收检测到的信息，确定远程服务代理可以服务客户呼叫，并控制网络交换机通过单一标准电话线路将客户呼叫路由到远程服务代理。

公开(公告)号：WO9817049A3

公开(公告)日：1998-08-27

申请号：PCT/US9718390

申请日：1997-10-14

Applicant: AMERICAN EXPRESS TRAVEL RELATE

Inventor： TASKETT JOHN M ,  CHAMBERLAIN CHARLES

IPC: H04M3/533 ,  H04M17/00 ,  H04W88/18 ,  H04M3/50

CPC classification number: H04W88/185 ,  H04M3/533 ,  H04M17/00

Abstract: An improved paging system including a transmitter and a call controller. An incoming call trunk, a memory device, an outgoing call trunk, and a central processing unit make up the call controller. A paging party connects to the call controller through the incoming call trunk and enters a phone number. The phone number is stored in the memory device, and the subscriber is notified of the page via the transmitter. To dial the phone number left by the paging party, the subscriber connects to the call controller through the incoming call trunk and enters an authorization code associated with a prepaid electronic account stored in the memory device. The central processing unit retrieves the stored phone number from the memory device and connects the subscriber directly to the phone number. During the duration of the phone call, the balance of the prepaid account is incrementally decreased by the central processing unit. Further included are a message database for storing messages left by the paging party, and a billing summary that is remotely configurable to a format preference indicated by the subscriber. Credit may also be added to the balance of the prepaid account while connected to the call controller, and any destination phone number may be dialed through the call controller, whereby the balance of the prepaid account is decreased during the duration of the call connection.

公开(公告)号：WO98036552A1

公开(公告)日：1998-08-20

申请号：PCT/GB1998/000340

申请日：1998-02-04

IPC: H04L29/06 ,  H04M3/42 ,  H04M3/493 ,  H04M3/51 ,  H04M7/12 ,  H04M11/08 ,  H04M15/00 ,  H04N7/14 ,  H04N7/16 ,  H04N7/173 ,  H04Q7/22 ,  H04M3/00 ,  H04M3/50

CPC classification number: H04N21/6131 ,  H04L29/06 ,  H04M3/42323 ,  H04M3/4938 ,  H04M3/51 ,  H04M7/12 ,  H04M11/085 ,  H04M15/00 ,  H04N7/147 ,  H04N7/17318 ,  H04N7/17336 ,  H04N21/4622 ,  H04N21/4782

Abstract: An interactive information delivery system server (2), delivering text or other visual data to a display unit (3) is accessed by a user by means of his own telephone (6), through an interface unit (1). The interface unit (1) interprets key pad presses and/or voice commands, and in response to these it controls the server (2). This allows the expensive and vulnerably hardware 3/4 (which may be a conventional PC and modem) to be positioned in a secure location, but still be usable by members of the public. As the location of the display unit (3) (which may be a conventional PC and modem) may make audio output impractical, the interface unit (1) may pass an audio channel from the server (2) to the user's telephone (6). In response to appropriate commands from the telephone (6), it can also divert the call to a predefined call centre. The server (2) application scripts and control programs largely follow normal WWW Internet practice, except that the output from the server is to be transmitted to a destination (display unit 3) other than that from which the instructions arrive (the interface 2). The display unit (3), when in idle mode, displays a page or pages in the idle state, including a telephone number to dial in order to access information. This number will be specific to the display unit, allowing the interface unit (1) to identify which display unit the user wishes to use.

Abstract translation: 用户通过自己的电话（6）通过接口单元（1）来访问将文本或其他可视数据传送到显示单元（3）的交互式信息传递系统服务器（2）。 接口单元（1）解释键盘按压和/或语音命令，并且响应于它们控制服务器（2）。 这允许将昂贵和易受攻破的硬件3/4（可能是常规PC和调制解调器）放置在安全位置，但仍可由公众使用。 由于显示单元（3）（其可以是常规PC和调制解调器）的位置可能使音频输出不切实际，接口单元（1）可以将音频信道从服务器（2）传递到用户的电话（6） 。 响应于来自电话（6）的适当命令，它还可以将呼叫转移到预定义的呼叫中心。 服务器（2）应用脚本和控制程序大部分遵循正常的WWW互联网实践，除了将来自服务器的输出发送到除了指令到达之外的目的地（显示单元3）（接口2）。 显示单元（3）处于空闲模式时，显示空闲状态的页面或页面，包括要拨打的电话号码以访问信息。 该数字将特定于显示单元，允许接口单元（1）识别用户希望使用哪个显示单元。

公开(公告)号：WO9825393A3

公开(公告)日：1998-08-06

申请号：PCT/CA9700956

申请日：1997-12-04

Applicant: NORTHERN TELECOM LTD

Inventor： RAHRER TIMOTHY JOSEPH ,  BEATON BRIAN FINLAY ,  SMITH COLIN DONALD

IPC: H04M3/44 ,  G06K9/22 ,  H04M1/27 ,  H04M1/274 ,  H04M1/2745 ,  H04M1/56 ,  H04M1/57 ,  H04M3/42 ,  H04M3/493 ,  H04M3/50

CPC classification number: H04M1/56 ,  H04M1/271 ,  H04M1/274533 ,  H04M1/274583 ,  H04M1/57 ,  H04M3/42 ,  H04M3/4931

Abstract: A method and apparatus for locating a desired record amongst a plurality of records in a telephone directory involves associating a frequency field with each of the records, the frequency field being operable to store a frequency metric. A characteristic field is also associated with each of the records, the characteristic field being operable to store a characteristic representation of at least one identifying characteristic of a rendering associated with the record. An input representation of a rendering purporting to identify the desired record is produced and the input representation is compared with the contents of the characteristic fields of at least some of the records and confidence metrics are assigned to the records respectively, each of the confidence metrics representing a respective probability that a respective record is the desired record. A determination is then made as to which of the records have the first and second highest confidence metrics. The frequency fields of the records having the first and second highest confidence metrics are then read and the record with the highest frequency metric is identified as the desired record. Instruction codes stored on a computer-readable memory medium may be used to configure a general purpose computer to effect the method.

Abstract translation: 一种用于在电话簿中的多个记录之间定位期望记录的方法和装置包括将频率域与每个记录相关联，该频率域可操作以存储频率度量。 特征字段也与每个记录相关联，特征字段可操作以存储与记录相关联的呈现的至少一个识别特征的特征表示。 产生用于识别期望记录的表示的输入表示，并且将输入表示与至少一些记录和置信度度的特征字段的内容分别分配给记录，每个置信度度表示 各自的记录是期望记录的相应概率。 然后确定哪个记录具有第一和第二高置信度量。 然后读取具有第一和第二最高置信量度的记录的频率域，并将具有最高频率度量的记录识别为所需记录。 存储在计算机可读存储介质上的指令代码可用于配置通用计算机以实现该方法。