电话交互方法、装置和系统
    2.
    发明申请

    公开(公告)号:WO2016045322A1

    公开(公告)日:2016-03-31

    申请号:PCT/CN2015/074525

    申请日:2015-03-18

    Inventor: 许瑞军

    Abstract: 本公开是关于一种电话交互方法、装置和系统,属于应答呼叫系统领域。所述方法包括:与电话坐席系统建立用于语音通话的语音通道;在电话坐席系统处于坐席忙碌状态时,与电话坐席系统建立数据通道;通过数据通道获取电话坐席系统提供的娱乐交互信息;在通话界面中根据娱乐交互信息向用户提供娱乐服务。本公开通过在电话坐席系统处于坐席忙碌状态时为用户提供娱乐服务,解决了相关技术中在等待时间太长时,用户终端可能会直接挂断本次通话,浪费了电话坐席系统的通信资源的问题;达到了通过娱乐服务延长用户等待时间,避免用户再进行一次通话过程,节省了通信资源的效果。

    SYSTEM AND METHOD FOR CALL WAITING SIGNAL RESPONSES
    4.
    发明申请
    SYSTEM AND METHOD FOR CALL WAITING SIGNAL RESPONSES 审中-公开
    用于呼叫等待信号响应的系统和方法

    公开(公告)号:WO2011021077A1

    公开(公告)日:2011-02-24

    申请号:PCT/IB2009/055163

    申请日:2009-11-19

    Abstract: A prepared response communication system includes a receiver to receive response codes from at least a first communications device, and a call response module to respond in accordance with the response codes to an attempt by a second communications device to call the first communications device. A communications device includes an incoming call interceptor to intercept incoming calls from at least a second device, and an incoming call response application to enable a user of the communications device to respond in a pre-determined manner to the second device.

    Abstract translation: 准备的响应通信系统包括接收器,用于从至少第一通信设备接收响应代码,以及呼叫响应模块,用于根据响应代码响应第二通信设备呼叫第一通信设备的尝试。 通信设备包括来电拦截器,用于截取来自至少第二设备的来话呼叫以及来话呼叫响应应用,以使通信设备的用户以预定的方式响应于第二设备。

    SYSTEM, METHOD, AND DEVICE FOR PLAYING MUSIC DURING CONVERSATION SUSPENSION
    5.
    发明申请
    SYSTEM, METHOD, AND DEVICE FOR PLAYING MUSIC DURING CONVERSATION SUSPENSION 审中-公开
    系统,方法和装置在对话悬架中播放音乐

    公开(公告)号:WO2009021761A1

    公开(公告)日:2009-02-19

    申请号:PCT/EP2008/054652

    申请日:2008-04-17

    Abstract: Methods and apparatus for providing substitute media content to a communications device user during suspension of a communications session is disclosed. In an exemplary method, a communications device (100) suspends output of audio or video information (305, 405) flowing from a remote communications node, in response to a received suspend message (315, 415). The communications device (100) initiates playback of substitute media content until a resume message (345, 450) is received, whereupon the device (100) suspends playback of the substitute media content and resumes output of audio or video information (365, 470) flowing from the remote communications terminal.

    Abstract translation: 公开了在暂停通信会话期间向通信设备用户提供替代媒体内容的方法和装置。 在示例性方法中,通信设备(100)响应于接收到的暂停消息(315,415)暂停从远程通信节点流动的音频或视频信息(305,405)的输出。 通信设备(100)启动替代媒体内容的回放,直到接收到恢复消息(345,450),于是设备(100)挂起替代媒体内容的重放并恢复音频或视频信息的输出(365,470) 从远程通信终端流出。

    CALL HOLDING FOR VIDEO CALL IN A MOBILE COMMUNICATION DEVICE
    6.
    发明申请
    CALL HOLDING FOR VIDEO CALL IN A MOBILE COMMUNICATION DEVICE 审中-公开
    呼叫保持用于移动通信设备中的视频呼叫

    公开(公告)号:WO2008005584A1

    公开(公告)日:2008-01-10

    申请号:PCT/US2007/060387

    申请日:2007-01-11

    Abstract: A mobile communication device (10) includes video communication capability. When the video call is place on hold by the mobile communication device (10), a pre-recorded video is transmitted to the holding party. The pre-recorded video may be stored in the memory (14) of the mobile communication device (10) or may be stored in a video server (122) in the network. In the latter case, the mobile communication device (10) signals the video server to transmit a selected video to the holding party when the video call is placed on hold.

    Abstract translation: 移动通信设备(10)包括视频通信能力。 当移动通信设备(10)将视频呼叫置于保持状态时,将预先录制的视频发送到保持方。 预先记录的视频可以存储在移动通信设备(10)的存储器(14)中,或者可以存储在网络中的视频服务器(122)中。 在后一种情况下,当视频呼叫被置于保持状态时,移动通信设备(10)向视频服务器发信号通知所选择的视频给保持方。

    METHOD AND APPARATUS FOR ACTIVITY SELECTION DURING ON-HOLD
    7.
    发明申请
    METHOD AND APPARATUS FOR ACTIVITY SELECTION DURING ON-HOLD 审中-公开
    保持期间活动选择的方法和装置

    公开(公告)号:WO2004105367A1

    公开(公告)日:2004-12-02

    申请号:PCT/IB2004/050730

    申请日:2004-05-18

    Inventor: THELEN, Eric

    Abstract: A description is given of a method of maintaining a connection request of a calling subscriber Station (RT1), in which a connection request relating to a target subscriber Station (ZT1, ZT2) is indicated by the calling subscriber station (RT1). The calling subscriber station (RT 1), with the connection request being maintained, is connected to a start information source (SIQ) if a connection corresponding to the connection request is not possible. The start information source (SIQ) comprises an information element to which an address (ADR ZIQ) of a target information source (ZIQ) is assigned. An information element of the start information source (SIQ) is output in voice form to the calling subscriber Station (RT 1). Based an selection information (AI) entered an the calling subscriber Station (RT1) by means of a user input, an output information element is selected. The calling subscriber station (RT1), based an the address (ADR ZIQ) assigned to the selected information element, is connected to a target information source (ZIQ).

    Abstract translation: 给出了维护主叫用户站(RT1)的连接请求的方法的描述,其中与目标用户站(ZT1,ZT2)相关的连接请求由主叫用户站(RT1)指示。 如果连接请求被保持的主叫用户台(RT 1)连接到起始信息源(SIQ),如果连接请求不对应的连接是不可能的。 起始信息源(SIQ)包括分配目标信息源(ZIQ)的地址(ADR ZIQ)的信息元素。 开始信息源(SIQ)的信息元素以语音形式输出到主叫用户站(RT 1)。 基于通过用户输入进入主叫用户站(RT1)的选择信息(AI),选择输出信息单元。 基于分配给所选择的信息元素的地址(ADR ZIQ)的主叫用户台(RT1)连接到目标信息源(ZIQ)。

    TELECOMMUNICATIONS CALL TONE MESSAGE SYSTEM
    8.
    发明申请
    TELECOMMUNICATIONS CALL TONE MESSAGE SYSTEM 审中-公开
    电话通话消息系统

    公开(公告)号:WO2003073733A1

    公开(公告)日:2003-09-04

    申请号:PCT/SG2002/000222

    申请日:2002-09-25

    CPC classification number: H04M3/4285 H04M3/02 H04M3/42195 H04M3/487 H04M3/4878

    Abstract: A telecommunications call tone system where the usual tones received ba a caller's device (10), such as a ring tone, are replaced by at least one message. A message system module (3) is provided at or adjacent an exchange (4) to provide a message to a telecommunications device (10) making a call to a number/destination (12) controlled by the exchange (4). The message being provided continously between the commencement of the call and the call being answered or terminated in substitution for a call tone.

    Abstract translation: 电话呼叫音系统,其中通过呼叫者设备(10)接收的通常音调(例如铃声)被至少一个消息替换。 消息系统模块(3)设置在交换机(4)处或邻近交换机(4),以向通信设备(10)提供消息,从而对由交换机(4)控制的号码/目的地(12)进行呼叫。 在呼叫的开始和呼叫被应答或终止以代替呼叫音之间连续提供的消息。

    COMPUTER NETWORK TELEPHONY ADAPTER DEVICE
    9.
    发明申请
    COMPUTER NETWORK TELEPHONY ADAPTER DEVICE 审中-公开
    计算机网络电话适配器设备

    公开(公告)号:WO00067452A1

    公开(公告)日:2000-11-09

    申请号:PCT/EP2000/003867

    申请日:2000-04-28

    Abstract: A telephony adapter device is connected to a public telephone network, a conventional telephone, and a computer, which allows the conventional telephone to be used for both traditional telephony and computer network telephony. The adapter includes a first connector for connecting adapter to the telephone, a second connector for connecting adapter to the public telephone network, and a third connector for connecting adapter to the computer. The adapter also includes signal processing circuitry electrically connected to the third connector, a switch electrically connected by separate switch contacts to the first and second connectors, and the signal processing circuitry, and a microcontroller connected between the signal processing circuitry and the third connector. The switch electrically connects the first connector to the second connector in a first position, and electrically connects the first connector to the signal processing circuitry in a second position. Operation of the adapter, including the positioning of the switch, is controlled by the microcontroller.

    Abstract translation: 电话适配器设备连接到公共电话网络,常规电话和计算机,其允许常规电话用于传统电话和计算机网络电话。 适配器包括用于将适配器连接到电话的第一连接器,用于将适配器连接到公共电话网络的第二连接器,以及用于将适配器连接到计算机的第三连接器。 适配器还包括电连接到第三连接器的信号处理电路,通过单独的开关触点电连接到第一和第二连接器的开关,以及信号处理电路,以及连接在信号处理电路和第三连接器之间的微控制器。 开关在第一位置将第一连接器电连接到第二连接器,并且在第二位置将第一连接器电连接到信号处理电路。 适配器的操作,包括开关的定位,由微控制器控制。

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