An embodiment of the invention provides a robot-based service processing method. The method comprises steps as follows: a service testing request triggered by a user is received and includes a service type; various testing subjects corresponding to the service type are acquired; the various testing subjects are sequentially sent to the user in a voice and/or screen display manner; answer information for the various testing subjects of the user is received; according to the answer information, the attitude tendency of the user for the service type is determined; and the attitude tendency and a current position of a robot are sent to a service terminal. The service testing process of the user is completed by the robot, so that the service process of service staff is more effective and more targeted, and the service processing efficiency can be improved.