公开(公告)号：EP0784907A4

公开(公告)日：2000-06-28

申请号：EP95935139

申请日：1995-09-21

申请人： ASPECT TELECOMMUNICATIONS CORP

发明人： FULLER ROBERT M ,  BERG RICHARD P ,  KRANZLER DANIEL R

IPC分类号： H04M1/00 ,  H04M1/27 ,  H04M1/652 ,  H04M1/658 ,  H04M1/665 ,  H04M3/38 ,  H04M3/42 ,  H04M3/428 ,  H04M3/436 ,  H04M3/46 ,  H04M3/487 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04M3/537 ,  H04M3/54 ,  H04M3/56 ,  H04M11/00 ,  H04M11/02 ,  H04Q3/00 ,  H04Q3/54 ,  H04Q3/545 ,  H04Q3/62 ,  H04Q3/72 ,  H04Q11/04 ,  H04W4/12 ,  H04W4/16 ,  H04W8/18 ,  H04W68/00 ,  H04W68/12 ,  H04W76/02 ,  H04W88/18 ,  H04W92/02 ,  H04Q7/20

CPC分类号： H04W4/12 ,  H04M1/006 ,  H04M1/27 ,  H04M1/652 ,  H04M1/658 ,  H04M1/665 ,  H04M3/382 ,  H04M3/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/42229 ,  H04M3/428 ,  H04M3/436 ,  H04M3/465 ,  H04M3/487 ,  H04M3/53 ,  H04M3/533 ,  H04M3/537 ,  H04M3/54 ,  H04M3/56 ,  H04M3/565 ,  H04M11/00 ,  H04M11/022 ,  H04M2203/2005 ,  H04M2203/2011 ,  H04M2203/2072 ,  H04M2242/22 ,  H04M2242/30 ,  H04Q3/005 ,  H04Q3/54 ,  H04Q3/542 ,  H04Q3/54525 ,  H04Q3/54566 ,  H04Q3/54591 ,  H04Q3/625 ,  H04Q3/627 ,  H04Q3/72 ,  H04Q11/0457 ,  H04Q2213/1305 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13095 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/1315 ,  H04Q2213/13173 ,  H04Q2213/13174 ,  H04Q2213/13175 ,  H04Q2213/1318 ,  H04Q2213/13204 ,  H04Q2213/13209 ,  H04Q2213/13213 ,  H04Q2213/13216 ,  H04Q2213/1322 ,  H04Q2213/13222 ,  H04Q2213/13224 ,  H04Q2213/1324 ,  H04Q2213/1325 ,  H04Q2213/13256 ,  H04Q2213/1326 ,  H04Q2213/13271 ,  H04Q2213/13274 ,  H04Q2213/13282 ,  H04Q2213/13286 ,  H04Q2213/13299 ,  H04Q2213/13305 ,  H04Q2213/1332 ,  H04Q2213/13322 ,  H04Q2213/13374 ,  H04Q2213/13377 ,  H04Q2213/13385 ,  H04Q2213/13405 ,  H04Q2213/13513 ,  H04Q2213/13515 ,  H04Q2213/13532 ,  H04Q2213/13533 ,  H04Q2213/13547 ,  H04W4/16 ,  H04W8/18 ,  H04W68/00 ,  H04W68/12 ,  H04W76/02 ,  H04W88/185 ,  H04W92/02

摘要： A communications control system is disclosed which includes: a computer including means for storing a schedule for subscribers of the system, the schedule including time and call-processing information for the subscribers which indicate at least one call processing mode and at least one time for a subscriber to have telephone calls processed via the system; a switch controlled by the computer; a communication network for connecting a call from a caller to one or more points on the network; a two-way communications device; a communication apparatus for communicating with the communications device, the apparatus being coupled with the computer for communicating information therewith, the computer being programmed to control the switch to connect the caller, in response to a telephone call placed by the caller, to one or more points on the network selected by the computer using information supplied to the computer by the schedule, the subscriber and the communication apparatus.