SYSTEM AND METHOD OF CO-ORDINATING COMMUNICATIONS FOR TELECOMMUTERS
    4.
    发明授权
    SYSTEM AND METHOD OF CO-ORDINATING COMMUNICATIONS FOR TELECOMMUTERS 失效
    系统和方法的通信用于远程HOME工作协调

    公开(公告)号:EP0882352B1

    公开(公告)日:2004-09-29

    申请号:EP97916090.0

    申请日:1997-03-19

    发明人: SHAFFER, Shmuel

    摘要: A system and method of providing site-to-site compatibility of telecommunications stations allow users to transparently relocate among a number of different stations, while the apparent locations of the users remain fixed. Co-ordinator modules of a private branch exchange (PBX) establish peer-to-peer communications with station-based co-ordinator modules to provide automated routing to the station at which the particular individual is located, while leaving the apparent location of the user fixed at a designated station of the PBX. In one embodiment, the compatibility of stations allows the user to operate from a home-based station, while the apparent location of the user to any calling and called parties is an office-based station that is dedicated to the user. In a second embodiment, the compatibility allows the user to operate from any one of a variety of office stations, while the apparent location remains fixed at one of the office stations. These stations preferably include computers or other equipment that support multimedia transmissions. The user logs on at one of the telecommunications stations in order to designate the station as the 'primary station' for purposes of routing incoming calls. The co-ordinator module that is dedicated to a particular user acts as a virtual office that has no geographical location with respect to conventional office equipment. In the preferred embodiment, co-ordinator modules may be located on line cards of the PBX.

    Methods and apparatus for determining a location of a device
    6.
    发明公开
    Methods and apparatus for determining a location of a device 审中-公开
    Verfahren und Vorrichtung zur Ortsbestimmung einesGeräts

    公开(公告)号:EP1445918A1

    公开(公告)日:2004-08-11

    申请号:EP04002221.2

    申请日:2004-02-02

    IPC分类号: H04L29/08 H04Q7/38

    摘要: A system, method, apparatus, means, and computer program code for determining a location of a device (130) connected to a network (202). According to some embodiments of the present invention, a device (130), such as an IP enabled or compliant telephone, may receive, detect, or otherwise actively or passively determine a location identifier. The location identifier may be associated with a geographic location of the device (130). The device (130) may then provide data indicative of the location identifier to another device (204), such as a network manager device, server, computer, etc. In some embodiments, the device (130) may determine its geographic location after receiving a request for data indicative of its geographic location. In other embodiments, the device (130) may provide data indicative of its geographic location each time it receives, detects or otherwise determines its geographic location. Alternatively, the device (130) may provide data indicative of its geographic location only upon request or when it detects, receives or otherwise determines a new location identifier.

    摘要翻译: 一种用于确定连接到网络(202)的设备(130)的位置的系统,方法,装置,装置和计算机程序代码。 根据本发明的一些实施例,诸如IP启用或兼容电话的设备(130)可以接收,检测或以其他方式主动地或被动地确定位置标识符。 位置标识符可以与设备(130)的地理位置相关联。 然后,设备(130)可以将指示位置标识符的数据提供给另一设备(204),诸如网络管理器设备,服务器,计算机等。在一些实施例中,设备(130)可以在接收到之后确定其地理位置 请求指示其地理位置的数据。 在其他实施例中,设备(130)可以在其每次接收,检测或以其他方式确定其地理位置时提供指示其地理位置的数据。 或者,设备(130)可以仅在请求时或当其检测,接收或以其他方式确定新的位置标识符时提供指示其地理位置的数据。

    Method and apparatus for controlling the pulling back of a call in a communications network
    8.
    发明公开
    Method and apparatus for controlling the pulling back of a call in a communications network 有权
    一种用于在通信网络控制的检索的呼叫的方法和装置

    公开(公告)号:EP1255396A3

    公开(公告)日:2004-05-12

    申请号:EP02009803.4

    申请日:2002-04-30

    IPC分类号: H04M3/51

    CPC分类号: H04M3/5166

    摘要: Methods and apparatus for controlling call handling in a communications network. The methods and apparatus include special processing and network signalling, between network communications devices such as an ACD system and an interconnected IVR system which enable a caller to complete a critical transaction e.g. the entering of an account number, without interruption. In particular a call may be "pulled back" depending on certain criteria (e.g. CLI, time of day). These criteria set a pullback flag that describes whether the call may be "pulled back" or not. An exemplary protocol and message encoding are disclosed.