Headset System For Use In A Call Center Environment

    公开(公告)号:US20180097922A1

    公开(公告)日:2018-04-05

    申请号:US15821256

    申请日:2017-11-22

    Applicant: GN Netcom A/S

    Inventor: Thomas Pedersen

    CPC classification number: H04M1/6066 H04M1/05 H04M1/72513

    Abstract: A headset system for use with especially in a call center environment, in which method a wireless connection is established between headset and base unit, and the wireless connection is maintained while indicating from a headset user interface to the base unit that the headset is available for receiving an incoming call. The headset system is connected to a telephone system and has a processor configured to receive mode information and to operate according to the received mode information. The headset has a headset user interface and controls the headset signal processor to operate in accordance with user input. The headset is further configured to provide the end-of-call information to the base unit while maintaining the wireless connection.

    Method of operating a computer and computer for a softphone with headset

    公开(公告)号:US09781503B2

    公开(公告)日:2017-10-03

    申请号:US14982361

    申请日:2015-12-29

    Applicant: GN Netcom A/S

    Abstract: A computer controller for a plurality of audio devices and audio applications and a method of control is disclosed. An audio subsystem is disclosed allowing multiple applications executed by the computer to exchange audio signals with multiple sound interface devices. A first sound interface device to emit a first loudspeaker sound signal in dependence on the first loudspeaker audio signal. The sound signal is received by an intermediate application and from the audio subsystem a first microphone audio signal depending on a first microphone sound signal received by the first sound interface device. An intermediate application causes a second sound interface device to emit a second loudspeaker sound signal in dependence on the second loudspeaker audio signal. This allows a user to conduct a softphone call using one headset connected to the computer, while the user's supervisor may listen in on the softphone call using a second headset connected to the same computer, however, without requiring any changes of the computer's hardware, its operating system or the softphone application.

    HEADSET SYSTEM FOR TRANSFERRING CALL BETWEEN TWO TELECOMMUNICATION DEVICES

    公开(公告)号:US20170180528A1

    公开(公告)日:2017-06-22

    申请号:US15446550

    申请日:2017-03-01

    Applicant: GN Netcom A/S

    CPC classification number: H04M1/6066 H04M1/2473 H04M1/2535 H04M1/6058 H04M3/58

    Abstract: A headset system (1) comprising a first telecommunication device (3) comprising a desk phone or a computer (4) with an installed softphone, a second telecommunication device, such as a mobile phone or a smart phone (6), and a headset (2) comprising a cord (5) with a first connector (7), by means of which the headset (2) is adapted to be interchangeably connected to the first telecommunication device (3) and the second telecommunication device (6). The headset system (1) is adapted to transfer a call from the first telecommunication device (3) to the second telecommunication device (6), when the first connector (7) is unplugged from the first telecommunication device (3). The invention also relates to An external device (8) comprising a second connector (31) to be attached to a first connector (7) of a headset (2), means (9, 10) for connecting the external device (8) to a personal computer (4) with a softphone installed on it, a controller (36) adapted to send a call transfer control signal to the softphone, when the first connector (7) is unplugged from the second connector (31), whereby an active call on the first telecommunication device (4) is transferred to a second telecommunication device (6).

    Fitting system for a headphone with physiological sensor
    5.
    发明授权
    Fitting system for a headphone with physiological sensor 有权
    带有生理传感器的耳机接头系统

    公开(公告)号:US09554205B2

    公开(公告)日:2017-01-24

    申请号:US14571471

    申请日:2014-12-16

    Applicant: GN Netcom A/S

    CPC classification number: H04R1/1091 H04R1/10 H04R1/1041 H04R29/001

    Abstract: A headphone system comprising a physiological sensor and a method of fitting a headphone system comprising a physiological sensor to a user is provided. The headphone system comprises a headphone having a speaker, a physiological sensor configured to be positioned for measuring physiological data, and a processor connected to the physiological sensor to receive the measured physiological data and process the measured physiological data to output physiological information and a fitting parameter. An application program is associated with the headphone, and is configured to receive the physiological information and the fitting parameter. The application program may evaluate at least the fitting parameter to indicate to a user whether the headphone is properly positioned, and issue a first notification in dependence on the evaluation of the fitting parameter.

    Abstract translation: 提供了一种耳机系统,其包括生理传感器和将包括生理传感器的耳机系统装配到用户的方法。 该耳机系统包括具有扬声器的耳机,被配置为用于测量生理数据的生理传感器,以及连接到生理传感器以接收测量的生理数据并处理所测量的生理数据以输出生理信息和拟合参数的处理器 。 应用程序与耳机相关联,并且被配置为接收生理信息和拟合参数。 应用程序可以至少评估拟合参数以向用户指示耳机是否正确定位,并且根据拟合参数的评估发出第一通知。

    DESKTOP TELEPHONE SYSTEM
    6.
    发明申请

    公开(公告)号:US20170013103A1

    公开(公告)日:2017-01-12

    申请号:US15119470

    申请日:2014-02-21

    Applicant: GN NETCOM A/S

    Abstract: The present invention relates to a desktop telephone system (1, 51, 61) and to a method for operating a desktop telephone system (1, 51, 61) and may advantageously be utilized in voice communication systems connected to telephone networks (7, 11, 67). The present invention provides a desktop telephone system (1, 51, 61) that can handle a number of ambiguous or complex situations that can occur in daily use of known headset systems.The desktop telephone system (1, 51, 61) comprises two or more sound interface devices (2, 3, 4, 8, 62, 63, 64) each providing a sound interface to a user during telephone conversations and two or more gateway devices (2, 3, 62, 63) each serving as a telephone gateway between a telephone network (7, 11, 67) and each sound interface device (2, 3, 4, 8, 62, 63, 64) during telephone conversations. Each gateway device (2, 3, 62, 63) provides a call announcement signal (21, 41) in response to detecting an incoming telephone call (20, 40) from a telephone network (7, 11, 67), and each sound interface device (2, 3, 4, 8, 62, 63, 64) comprises an action detector (22, 30) providing a user accept signal (23, 31) in response to detecting a predefined accept action performed by the user. At least one gateway device (2, 3, 62, 63) provides the call announcement signal (21, 41) to a wireless control network (18), and at least one sound interface device (2, 3, 4, 8, 62, 63, 64) provides the user accept signal (23, 31) to the wireless control network (18). The desktop telephone system (1, 51, 61) further comprises a control device (19, 52) adapted to receive a first call announcement signal (21, 41) and a first user accept signal (23, 31), at least one of these from the wireless control network (18), to determine a first gateway device (2, 3, 62, 63) as source of the first call announcement signal (21, 41), to determine a first sound interface device (2, 3, 4, 8, 62, 63, 64) as source of the first user accept signal (23, 31), to determine a relationship between the first call announcement signal (21, 41) and the first user accept signal (23, 31), and to cause the desktop telephone system (1, 51, 61) to establish an audio connection (15, 16, 17, 44, 47, 48) between the first gateway device (2, 3, 62, 63) and the first sound interface device (2, 3, 4, 8, 62, 63, 64) in dependence on the determined relationship.

    Configuring a wireless communications device in a mobile communications system

    公开(公告)号:US09485650B2

    公开(公告)日:2016-11-01

    申请号:US14943494

    申请日:2015-11-17

    Applicant: GN Netcom A/S

    CPC classification number: H04W8/22 H04L67/303 H04W4/021 H04W4/04 H04W4/50

    Abstract: A wireless communications device (2) and an interface unit (3) in a mobile communications system are configured. The interface unit (3) is connected to the wireless communications device (2) according to a wireless communication protocol and to a computing device (1) connected to a communications network (5) via an access point (7) having an address. The computing device (1) is requested to visit a service provider (8) on the network (5), which based on the address of said access point (7) can provide location information regarding said access point (7). In dependence thereof one of a number of stored configuration profiles are determined, and the interface unit (3) is configured accordingly. A configuration request comprising said determined configuration profile is transmitted to the wireless communications device (2), which is then configured accordingly, and a communications link can be established between the interface unit (3) and the wireless communications device (2).

    Adaptive isochronous USB audio to RF communication device

    公开(公告)号:US09471531B2

    公开(公告)日:2016-10-18

    申请号:US14804569

    申请日:2015-07-21

    Applicant: GN Netcom A/S

    CPC classification number: G06F13/4291 G06F13/102 G06F17/00 H04L7/02 H04L7/04

    Abstract: A method of and a system for synchronizing isochronous audio data frames provided by a USB interface to a clock of a wireless RF communication device is provided. The USB interface and the wireless RF communication device are connected via an I2S link, the method comprising receiving the isochronous audio data frames and the wireless RF communication device clock in a streaming controller, phase locking the isochronous audio data frames to a USB interface clock, counting start-of-frame pulses of the phase locked isochronous audio data frames, comparing the counted start-of-frame pulses with the wireless RF communication device clock to determine a difference signal, the difference signal triggering a synchronization event code when a threshold difference has been reached, rate matching the isochronous audio data frames to the wireless RF communication device clock upon receiving the synchronization event code.

    Headset with magnetically holding force between headband and microphone arm
    9.
    发明授权
    Headset with magnetically holding force between headband and microphone arm 有权
    头带与麦克风臂之间具有磁力保持力的耳机

    公开(公告)号:US09426554B2

    公开(公告)日:2016-08-23

    申请号:US14754477

    申请日:2015-06-29

    Applicant: GN Netcom A/S

    Abstract: This disclosure provides a headset comprising a first earphone with a first face facing the head of a user wearing the headset, a headband attached at a first end to the first earphone and a microphone arm rotatably attached to the first earphone. The microphone arm can rotate about a first axis essentially perpendicular to the first side, whereby the microphone arm can be rotated into to a rest position, where it extends along the headband. The headband comprises a first magnetic holding element and the microphone arm comprises at a co-operating second magnetic holding element, whereby the microphone arm can be magnetically adhered against the headband in the rest position.

    Abstract translation: 该公开内容提供一种头戴式耳机,其包括第一耳机,其具有面向佩戴耳机的用户的头部的第一面,头带附接在第一耳机的头带和可旋转地附接到第一耳机的麦克风臂。 麦克风臂可以围绕基本上垂直于第一侧的第一轴线旋转,由此麦克风臂可以旋转到静止位置,其中它沿着头带延伸。 头带包括第一磁性保持元件,并且麦克风臂包括在配合的第二磁性保持元件处,由此麦克风臂可以在静止位置上以磁头方式粘附在头带上。

    Method and a system for binding an audio accessory device with a program application
    10.
    发明授权
    Method and a system for binding an audio accessory device with a program application 有权
    用于将音频附件设备与程序应用程序绑定的方法和系统

    公开(公告)号:US09390253B2

    公开(公告)日:2016-07-12

    申请号:US14209233

    申请日:2014-03-13

    Applicant: GN Netcom A/S

    Inventor: Lars Bohn Hansen

    CPC classification number: G06F21/44 H04M1/6058 H04W12/06

    Abstract: Disclosed are audio accessory devices and systems for being connected to one or more user devices and related methods. The system comprises an audio accessory device having at least one speaker and being configured to connect to at least one user device for providing audio from the user device to the audio accessory device and a computer program application accessible from the at least one user device. A verification ID is provided external of the audio accessory device and comprises audio accessory device identification information identifying a specific audio accessory device. The system furthermore comprises a user interface facilitating interaction between a user of the audio accessory device and the user device, and allows for user facilitated entering of the verification ID. A verification server may be configured to receive the verification ID from the user device and to verify the user device for use with the computer program application, if the verification ID is valid.

    Abstract translation: 公开了用于连接到一个或多个用户设备和相关方法的音频附件设备和系统。 该系统包括具有至少一个扬声器并被配置为连接至少一个用户设备的音频附件设备,用于从用户设备向音频附件设备提供音频,以及从至少一个用户设备可访问的计算机程序应用。 在音频附件设备外部提供验证ID,并且包括识别特定音频附件设备的音频附件设备识别信息。 该系统还包括促进音频附件设备的用户与用户设备之间的交互的用户界面,并且允许用户便利地输入验证ID。 如果验证ID有效,则验证服务器可以被配置为从用户设备接收验证ID并验证用户设备与计算机程序应用一起使用。

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