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公开(公告)号:US20180152358A1
公开(公告)日:2018-05-31
申请号:US15361414
申请日:2016-11-26
Applicant: Amazon Technologies, Inc.
Inventor: Mahendra Manshi Chheda , Ramanuja Atur , Suvenderan Pillay , Daine Mamacos , Diwaker Chakravarthy
IPC: H04L12/24 , H04L12/911 , H04L29/08
Abstract: A system event notification service detects that an event has occurred that impacts infrastructure of a computing resource service. In response to the event, the service identifies a customer account that is impacted by the event. The service generates, for the customer account, event data corresponding to a plurality of computing resources impacted by the event. The service provides the event data in accordance with one or more preferences specified in the customer account.
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公开(公告)号:US09710122B1
公开(公告)日:2017-07-18
申请号:US13732890
申请日:2013-01-02
Applicant: Amazon Technologies, Inc.
Inventor: Suvenderan Pillay , Mahendra Manshi Chheda , Suraj Kumar Subrun , Daine Mimico Neale Mamacos , Cornelle Christiaan Pretorius Janse Van Rensburg
IPC: G06F15/177 , G06F3/048 , G06F3/0482 , H04L12/24 , G06F11/07
CPC classification number: G06F3/048 , G06F3/0482 , G06F11/07 , H04L41/069 , H04L41/12 , H04L41/142 , H04L41/5074
Abstract: Disclosed are various embodiments for an error support application. Error reports are received and correlated with aggregated known errors. Support is initiated as a function of whether the error is caused by a provided infrastructure service or developer functionality.
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公开(公告)号:US10797964B2
公开(公告)日:2020-10-06
申请号:US15361414
申请日:2016-11-26
Applicant: Amazon Technologies, Inc.
Inventor: Mahendra Manshi Chheda , Ramanuja Atur , Suvenderan Pillay , Daine Mamacos , Diwaker Chakravarthy
Abstract: A system event notification service detects that an event has occurred that impacts infrastructure of a computing resource service. In response to the event, the service identifies a customer account that is impacted by the event. The service generates, for the customer account, event data corresponding to a plurality of computing resources impacted by the event. The service provides the event data in accordance with one or more preferences specified in the customer account.
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公开(公告)号:US10097399B1
公开(公告)日:2018-10-09
申请号:US13739948
申请日:2013-01-11
Applicant: Amazon Technologies, Inc.
Inventor: Suvenderan Pillay
IPC: G06F15/173 , H04L12/24 , G06F11/14 , H04L29/08 , H04N21/482 , H04N21/472
Abstract: Customized action links may be provided to users to cause performance of computing resource jobs that may include more than one resource operation. For example, resource operations associated with performing a job or action of a distributed system may be determined. One or more instructions may then be formulated for performing at least a subset of the determined resource operations. A link to replay the formulated instructions may then be provided to another system or one or more users.
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公开(公告)号:US09571353B1
公开(公告)日:2017-02-14
申请号:US14303406
申请日:2014-06-12
Applicant: Amazon Technologies, Inc.
Inventor: Mahendra Manshi Chheda , Daine Mimico Neale Mamacos , Suvenderan Pillay , Christian Arne Haselbach
IPC: G06F15/173 , H04L12/24
CPC classification number: H04L41/0604
Abstract: Hosts for virtual computing nodes may communicate health and status information through a low-bandwidth interface. Event descriptions evolving over time may be communicated through a fixed-length bit field whose format also evolves over time. Information describing the evolving data format may be communicated through an out-of-band communications channel. Event descriptions transmitted using the evolving data format may be processed once the format is accessible to the recipient of the event descriptions.
Abstract translation: 用于虚拟计算节点的主机可以通过低带宽接口来传达运行状况和状态信息。 随着时间的推移发展的事件描述可以通过固定长度的位字段来传达,该字段的格式也随时间演变。 可以通过带外通信信道来传送描述演进数据格式的信息。 一旦该事件描述的接收方可访问格式,就可以处理使用演进数据格式发送的事件描述。
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公开(公告)号:US09305262B1
公开(公告)日:2016-04-05
申请号:US14612193
申请日:2015-02-02
Applicant: Amazon Technologies, Inc.
Inventor: Suvenderan Pillay
CPC classification number: G06N5/04 , G06Q30/02 , G06Q30/0278 , H04L41/147 , H04L41/5006 , H04L41/5096 , H04L67/10
Abstract: Disclosed herein are systems, devices, and techniques for using collective intelligence to improve a customer's experience when using network-based services. Data generated as a byproduct of one or more customer interactions with the network-based service may be repeatedly gathered, optionally stored, and analyzed to generate collective intelligence information. This collective intelligence information may be compared to various assessed parameters associated with a characteristic (i.e., a type and/or a configuration) of a computer resource(s), parameters associated with a state of the network-based service provider environment, and/or a customer experience criterion specified by the customer.
Abstract translation: 这里公开的是使用集体智能以在使用基于网络的服务时改善客户体验的系统,设备和技术。 作为与基于网络的服务的一个或多个客户交互的副产品生成的数据可以被重复地收集,可选地存储和分析以生成集体智能信息。 该集体智能信息可以与与计算机资源的特性(即,类型和/或配置),与基于网络的服务提供商环境的状态相关联的参数和/ 或客户指定的客户体验标准。
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