公开(公告)号：US07747568B2

公开(公告)日：2010-06-29

申请号：US11400612

申请日：2006-04-07

申请人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Scott Forbes ,  Gursharan Sidhu

发明人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Scott Forbes ,  Gursharan Sidhu

IPC分类号： G06F17/30 ,  G06F17/00

CPC分类号： H04L29/06027 ,  H04L65/1069 ,  Y10S707/99933 ,  Y10S707/99934

摘要： A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.

摘要翻译： 提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。 服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。 基于接收到的用户上下文信息，服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。 服务器联系相应的源并从中获取信息。 此外，服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。 服务器可以通过通信信道发送一组上下文信息，诸如用于在用户设备上调用用户界面的嵌入式指令。 当用户与用户界面交互时，服务器可以获得新用户的上下文信息。

公开(公告)号：US20070239685A1

公开(公告)日：2007-10-11

申请号：US11400612

申请日：2006-04-07

申请人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Scott Forbes ,  Gursharan Sidhu

发明人： David Howell ,  David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Scott Forbes ,  Gursharan Sidhu

IPC分类号： G06F17/30

CPC分类号： H04L29/06027 ,  H04L65/1069 ,  Y10S707/99933 ,  Y10S707/99934

摘要： A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.

摘要翻译： 提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。 服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。 基于接收到的用户上下文信息，服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。 服务器联系相应的源并从中获取信息。 此外，服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。 服务器可以通过通信信道发送一组上下文信息，诸如用于在用户设备上调用用户界面的嵌入式指令。 当用户与用户界面交互时，服务器可以获得新用户的上下文信息。

公开(公告)号：US08228824B2

公开(公告)日：2012-07-24

申请号：US11398817

申请日：2006-04-06

申请人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Philip Andrew Chou ,  Scott Forbes ,  Timothy M Moore

发明人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael D Malueg ,  Philip Andrew Chou ,  Scott Forbes ,  Timothy M Moore

IPC分类号： H04Q11/00

CPC分类号： H04L29/06027

摘要： A method and system for processing contextual information relating to an exchange of a conversation over a communication channel is provided. Several users, and/or service providers are allowed to specify a set of rules relating to a conversation channel. Contextual information, including information relating to the specified set of rules and conditions of the users, is exchanged among the users and/or several service providers when one user requests to initiate a communication channel. The received contextual information is processed to extract a set of rules and the current conditions of users. If the current conditions of the users satisfy the set of rules, a corresponding communication channel is established among the users. However, additional contextual information may be received and processed whenever there is a change in the contextual information during the conversation. Appropriate actions to the existing communication channel may be determined based on the changes.

摘要翻译： 提供了一种用于处理与通信通道上的对话交换有关的上下文信息的方法和系统。 允许几个用户和/或服务提供商指定与会话信道相关的一组规则。 当一个用户请求启动通信信道时，在用户和/或若干服务提供商之间交换包括与指定的一组规则和条件有关的信息的上下文信息。 处理收到的上下文信息以提取一组规则和用户的当前条件。 如果用户的当前条件满足规则集，则在用户之间建立相应的通信信道。 然而，只要在会话期间上下文信息发生变化，就可以接收和处理附加的上下文信息。 可以基于变化来确定对现有通信信道的适当动作。

公开(公告)号：US20070239428A1

公开(公告)日：2007-10-11

申请号：US11398817

申请日：2006-04-06

申请人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Philip Chou ,  Scott Forbes ,  Timothy Moore

发明人： David Milstein ,  David Howell ,  Kuansan Wang ,  Linda Criddle ,  Michael Malueg ,  Philip Chou ,  Scott Forbes ,  Timothy Moore

IPC分类号： G06F17/28

CPC分类号： H04L29/06027

摘要： A method and system for processing contextual information relating to an exchange of a conversation over a communication channel is provided. Several users, and/or service providers are allowed to specify a set of rules relating to a conversation channel. Contextual information, including information relating to the specified set of rules and conditions of the users, is exchanged among the users and/or several service providers when one user requests to initiate a communication channel. The received contextual information is processed to extract a set of rules and the current conditions of users. If the current conditions of the users satisfy the set of rules, a corresponding communication channel is established among the users. However, additional contextual information may be received and processed whenever there is a change in the contextual information during the conversation. Appropriate actions to the existing communication channel may be determined based on the changes.

摘要翻译： 提供了一种用于处理与通信通道上的对话交换有关的上下文信息的方法和系统。 允许几个用户和/或服务提供商指定与会话信道相关的一组规则。 当一个用户请求启动通信信道时，在用户和/或若干服务提供商之间交换包括与指定的一组规则和条件有关的信息的上下文信息。 处理收到的上下文信息以提取一组规则和用户的当前条件。 如果用户的当前条件满足规则集，则在用户之间建立相应的通信信道。 然而，只要在会话期间上下文信息发生变化，就可以接收和处理附加的上下文信息。 可以基于变化来确定对现有通信信道的适当动作。

公开(公告)号：US20070237149A1

公开(公告)日：2007-10-11

申请号：US11401022

申请日：2006-04-10

申请人： David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Lon-Chan Chu ,  Michael Malueg ,  Scott Forbes

发明人： David Milstein ,  Kuansan Wang ,  Linda Criddle ,  Lon-Chan Chu ,  Michael Malueg ,  Scott Forbes

IPC分类号： H04L12/56

CPC分类号： H04M3/2281 ,  G10L15/26 ,  H04L63/306 ,  H04M7/006

摘要： Generally described, the present invention provides the ability to process digital voice conversations to identify data packets containing content of interest and to further process the identified data packets. More specifically, mining profiles may be developed identifying particular types of content that is to be mined and further identifying what is to be done when data packets containing such content is located. A system may search a digital voice conversation for the data packets containing the content and perform processing on the data packets once identified.

摘要翻译： 通常描述，本发明提供处理数字语音对话以识别包含感兴趣内容的数据分组并进一步处理所识别的数据分组的能力。 更具体地，可以开发识别要被挖掘的特定类型的内容的挖掘简档，并且进一步识别当包含这样的内容的数据分组位于何时将要完成的内容。 系统可以搜索包含内容的数据分组的数字语音对话，并且对已经识别的数据分组执行处理。

公开(公告)号：US20070265990A1

公开(公告)日：2007-11-15

申请号：US11431957

申请日：2006-05-10

申请人： Gursharan Sidhu ,  Kuansan Wang ,  Michael Malueg ,  Scott Forbes

发明人： Gursharan Sidhu ,  Kuansan Wang ,  Michael Malueg ,  Scott Forbes

IPC分类号： G07B15/02

CPC分类号： G06Q10/10 ,  G06Q30/0284 ,  H04M3/51 ,  H04M7/006

摘要： A system and method for collecting contextual information from several parties and generating an analyzed response to the contextual information is provided. Multiple sets of contextual information may be received from one or more clients. Relevant contextual information may be identified and pushed into a module which is configured to aggregate the relevant contextual information until it meets its threshold within a predetermined period. A set of events relating to the relevant contextual information may be generated to execute appropriate actions. The appropriate actions may include notifying a potential problem or an issue, providing a known solution, and so on. In this manner, contextual data from multiple parties can be analyzed to identify potential issues/problems that are frequently reported.

摘要翻译： 提供了一种用于从多方收集上下文信息并生成对上下文信息的分析响应的系统和方法。 可以从一个或多个客户端接收多组上下文信息。 可以识别相关的上下文信息并将其推送到模块中，该模块被配置为聚集相关的上下文信息，直到在预定时段内满足其阈值。 可以生成与相关上下文信息相关的一组事件以执行适当的动作。 适当的行动可能包括通知潜在的问题或问题，提供已知的解决方案等等。 以这种方式，可以分析来自多方的上下文数据，以识别经常报告的潜在问题/问题。

公开(公告)号：US20070237138A1

公开(公告)日：2007-10-11

申请号：US11398966

申请日：2006-04-05

申请人： David Milstein ,  Linda Criddle ,  Scott Forbes

发明人： David Milstein ,  Linda Criddle ,  Scott Forbes

IPC分类号： H04L12/56

CPC分类号： H04L29/06027 ,  H04L65/1069 ,  H04L65/4038 ,  H04L65/605

摘要： A method for processing speech data packets passed between a plurality of devices in a conversation is disclosed. The method associates priorities with each of the devices in the conversation and processes speech data packets received from the devices according to the priorities. Devices in the conversation are identified, a priority for each device is determined, and the priority for each device is associated with speech data packets transmitted from the device. The priorities may change during the conversation. If more than one speech data packet is received in a time window, the speech data packet with high priority is transmitted. Speech data packets that are not transmitted may be deleted or buffered. If a device is not assigned a priority, a low priority is assigned to speech data packets transmitted from the device.

摘要翻译： 公开了一种用于处理会话中的多个设备之间传递的语音数据分组的方法。 该方法将优先级与会话中的每个设备相关联，并根据优先级处理从设备接收的语音数据分组。 识别会话中的设备，确定每个设备的优先级，并且每个设备的优先级与从设备发送的语音数据分组相关联。 会话中的优先级可能会改变。 如果在时间窗口中接收到多于一个语音数据分组，则发送具有高优先级的语音数据分组。 可以删除或缓冲未发送的语音数据分组。 如果设备未被分配优先级，则将低优先级分配给从设备发送的语音数据分组。

公开(公告)号：US20070230443A1

公开(公告)日：2007-10-04

申请号：US11397475

申请日：2006-04-03

申请人： David Milstein ,  Linda Criddle ,  Scott Forbes

发明人： David Milstein ,  Linda Criddle ,  Scott Forbes

IPC分类号： H04L12/66

CPC分类号： H04L12/66

摘要： A method and system for prioritizing data packets relating to a conversation over a VoIP communication channel is provided. An individual client or a service provider may specify priority information corresponding to incoming conversations. When several calling clients send data packets to one called client, the predefine priority information of the called client may be exchanged as part of contextual information. Based on the predefined priority information, priority levels are assigned to the received data packets. Subsequently, an existing communication channel may be terminated, interrupted, altered, and/or suspended in order to transmit data packets with higher priority than other data packets. A new communication channel may be established for a two-way communication, or a one-way communication between two clients. In this manner, the highest priority conversation among several incoming conversations, such as an emergency broadcast message or communication, can be ensured to reach to a client without a delay.

摘要翻译： 提供了一种通过VoIP通信信道对与会话相关的数据分组进行优先级排序的方法和系统。 单个客户端或服务提供商可以指定对应于传入会话的优先级信息。 当多个呼叫客户端向一个被叫客户端发送数据包时，被叫客户端的预定义优先级信息可以作为上下文信息的一部分进行交换。 基于预定义的优先级信息，优先级被分配给所接收的数据分组。 随后，可以终止，中断，改变和/或暂停现有的通信信道，以便发送比其他数据分组具有更高优先级的数据分组。 可以为双向通信或两个客户端之间的单向通信建立新的通信信道。 以这种方式，可以确保几个传入对话中的最高优先级对话，例如紧急广播消息或通信，以便不延迟地到达客户端。

公开(公告)号：US08472430B2

公开(公告)日：2013-06-25

申请号：US11397475

申请日：2006-04-03

申请人： David Milstein ,  Linda Criddle ,  Scott Forbes

发明人： David Milstein ,  Linda Criddle ,  Scott Forbes

IPC分类号： H04L12/66 ,  H04M11/04 ,  H04M3/42

CPC分类号： H04L12/66

摘要： A method and system for prioritizing data packets relating to a conversation over a VoIP communication channel is provided. An individual client or a service provider may specify priority information corresponding to incoming conversations. When several calling clients send data packets to one called client, the predefine priority information of the called client may be exchanged as part of contextual information. Based on the predefined priority information, priority levels are assigned to the received data packets. Subsequently, an existing communication channel may be terminated, interrupted, altered, and/or suspended in order to transmit data packets with higher priority than other data packets. A new communication channel may be established for a two-way communication, or a one-way communication between two clients. In this manner, the highest priority conversation among several incoming conversations, such as an emergency broadcast message or communication, can be ensured to reach to a client without a delay.

摘要翻译： 提供了一种通过VoIP通信信道对与会话相关的数据分组进行优先级排序的方法和系统。 单个客户端或服务提供商可以指定对应于传入会话的优先级信息。 当多个呼叫客户端向一个被叫客户端发送数据包时，被叫客户端的预定义优先级信息可以作为上下文信息的一部分进行交换。 基于预定义的优先级信息，优先级被分配给所接收的数据分组。 随后，可以终止，中断，改变和/或暂停现有的通信信道，以便发送比其他数据分组具有更高优先级的数据分组。 可以为双向通信或两个客户端之间的单向通信建立新的通信信道。 以这种方式，可以确保几个传入对话中的最高优先级对话，例如紧急广播消息或通信，以便不延迟地到达客户端。

公开(公告)号：US20050099279A1

公开(公告)日：2005-05-12

申请号：US11004491

申请日：2004-12-02

申请人： Fred Forbes ,  Scott Forbes ,  David Forbes ,  James Forbes

发明人： Fred Forbes ,  Scott Forbes ,  David Forbes ,  James Forbes

IPC分类号： G07C5/08 ,  B60Q1/00

CPC分类号： G07C5/0891

摘要： A vehicular “black box” provides recording means by which driver action can be reviewed after an accident or collision, as well as indicating immediate vehicle disposition status to the driver. Using cameras (which may be very small), the disposition of the vehicle in its lane is determined by detecting the highway lines painted on the road. The data is also recorded so that should an accident or collision occur, the events leading up to such an event are made available for later review and analysis.