METHOD AND SYSTEM FOR PROVIDING CUSTOMER-SPECIFIC INFORMATION

    公开(公告)号:US20240428259A1

    公开(公告)日:2024-12-26

    申请号:US18506422

    申请日:2023-11-10

    Abstract: Apparatuses, systems and methods are disclosed for providing customer-specific information. The method comprises: (1) receiving, by one or more processors from a user device, a first prompt associated with a customer; (2) creating, by the one or more processors, a vector associated with the first prompt; (3) comparing, by the one or more processors, the vector associated with the first prompt with vectors associated with a plurality of documents associated with the customer to identify one or more candidate documents from the plurality of documents; (4) creating, by the one or more processors, a second prompt based upon the first prompt and the one or more candidate documents; (5) inputting, by the one or more processors, the second prompt into a chatbot to obtain a response to the second prompt; and/or (6) presenting, by the one or more processors, the response via the user device.

    SYSTEM AND METHOD FOR TRAINING EMPLOYEES

    公开(公告)号:US20240412145A1

    公开(公告)日:2024-12-12

    申请号:US18377148

    申请日:2023-10-05

    Abstract: Apparatuses, systems, and methods are provided for training employees are provided. The method comprises: (1) receiving, by one or more processors from a user device associated with an employee, an answer associated with a question; (2) generating, by the one or more processors via a chatbot, values associated with one or more metrics of the answer; and/or (3) performing, by the one or more processors, at least one of the following: (i) determining a skill level of the employee based upon the values associated with the one or more metrics of the answer; (ii) presenting, to the employee via the user device, a second question based upon the values associated with the one or more metrics of the answer; and/or (iii) presenting, to the employee via the user device, an explanation based upon the values associated with the one or more metrics of the answer.

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