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1.
公开(公告)号:US20200153963A1
公开(公告)日:2020-05-14
申请号:US16745489
申请日:2020-01-17
Applicant: VONAGE BUSINESS INC.
Inventor: Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
IPC: H04M3/493
Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.
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2.
公开(公告)号:US20180063326A1
公开(公告)日:2018-03-01
申请号:US15245637
申请日:2016-08-24
Applicant: VONAGE BUSINESS INC.
Inventor: Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
CPC classification number: H04M3/4936 , H04M3/527 , H04M2201/40 , H04M2203/2072
Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.
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公开(公告)号:US11849072B2
公开(公告)日:2023-12-19
申请号:US16601754
申请日:2019-10-15
Applicant: VONAGE BUSINESS INC.
Inventor: Tzahi Efrati , Jonathan Alexander , Sagi Dudai , Eugene Peter Cannon , Brian Grady Leno
IPC: H04M3/56 , H04L12/18 , H04L65/403 , H04L65/1069 , H04L65/1033 , H04L51/043 , H04L65/1093 , H04L65/65 , H04L65/1045 , H04L65/1104 , H04L67/54
CPC classification number: H04M3/56 , H04L12/1818 , H04L12/1822 , H04L51/043 , H04L65/104 , H04L65/1033 , H04L65/1045 , H04L65/1069 , H04L65/1093 , H04L65/1104 , H04L65/403 , H04L65/65 , H04L67/54 , H04M3/563 , H04L12/189 , H04M2203/5018
Abstract: Methods and system for automating conferencing in a communication session are provided herein. In some embodiments, a method for automating conferencing in a communication session includes establishing a communication session between a first end-user device and a second end-user device; receiving a first notification message from the first end-user device indicating that the communication session is at least one of visible or joinable by one or more devices associated with the first end-user device, wherein the one or more devices are associated with the first end-user device when the one or more devices are one of (i) pre-registered and stored with an association to the first end-user device, (ii) pre-authenticated to tether the one or more devices to the first end-user device, or (iii) pre-associated with a same user account profile; and sending a second notification message to the one or more devices associated with the first end-user device.
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公开(公告)号:US20200045182A1
公开(公告)日:2020-02-06
申请号:US16601754
申请日:2019-10-15
Applicant: VONAGE BUSINESS INC.
Inventor: Tzahi Efrati , Jonathan Alexander , Sagi Dudai , Eugene Peter Cannon , Brian Grady Leno
Abstract: Methods and system for automating conferencing in a communication session are provided herein. In some embodiments, a method for automating conferencing in a communication session includes establishing a communication session between a first end-user device and a second end-user device; receiving a first notification message from the first end-user device indicating that the communication session is at least one of visible or joinable by one or more devices associated with the first end-user device, wherein the one or more devices are associated with the first end-user device when the one or more devices are one of (i) pre-registered and stored with an association to the first end-user device, (ii) pre-authenticated to tether the one or more devices to the first end-user device, or (iii) pre-associated with a same user account profile; and sending a second notification message to the one or more devices associated with the first end-user device.
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公开(公告)号:US09313631B2
公开(公告)日:2016-04-12
申请号:US14133854
申请日:2013-12-19
Applicant: VONAGE BUSINESS INC.
Inventor: Sagi Dudai , Dany Orr
CPC classification number: H04W4/16 , H04M3/42 , H04M3/42102 , H04M3/4211 , H04M3/42263 , H04M2203/551 , H04Q3/00 , H04Q2213/13034 , H04Q2213/1307 , H04Q2213/13196 , H04Q2213/13389 , H04W76/10
Abstract: Methods and systems for intelligently terminating calls are provided herein. In some embodiments, a method for intelligently terminating calls may include receiving a call request directed to a communication identifier associated with a first user, determining a call termination action to associate with the call request based on (a) information associated with the call request and (b) previous call termination patterns associated with the first user, and terminating the call to one or more devices associated with the communication identifier based on the determined call termination action.
Abstract translation: 本文提供了用于智能终止呼叫的方法和系统。 在一些实施例中,智能地终止呼叫的方法可以包括接收针对与第一用户相关联的通信标识符的呼叫请求,基于(a)与呼叫请求相关联的信息,确定呼叫终止动作以与呼叫请求相关联,以及 (b)与第一用户相关联的先前呼叫终止模式,并且基于所确定的呼叫终止动作,终止对与通信标识符相关联的一个或多个设备的呼叫。
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公开(公告)号:US10827065B2
公开(公告)日:2020-11-03
申请号:US16745489
申请日:2020-01-17
Applicant: VONAGE BUSINESS INC.
Inventor: Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.
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公开(公告)号:US10567579B2
公开(公告)日:2020-02-18
申请号:US15245637
申请日:2016-08-24
Applicant: VONAGE BUSINESS INC.
Inventor: Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
IPC: H04M3/493
Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.
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