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公开(公告)号：US09716794B1
公开(公告)日：2017-07-25
申请号：US15156040
申请日：2016-05-16
Inventor： Anthony G. Castiglione
CPC classification number: H04M3/5191 , G06Q30/0244 , G06Q30/0247 , G06Q30/0255 , G06Q30/0269 , G10L25/63 , H04M3/5183 , H04M2201/405
Abstract: Apparatus and method for sharing state information using a web-enabled system and a phone service system are disclosed. In some embodiments, a presence module is used to identify a currently accessed web page to an agent during an on-line session. In some embodiments, documents are delivered to a user through a web browser concurrent with an audio message delivered by phone. Concurrent delivery of documents configured to accept an electronic signature is disclosed.
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公开(公告)号：US20150340039A1
公开(公告)日：2015-11-26
申请号：US14817182
申请日：2015-08-03
Applicant: Agnitio SL
IPC: G10L17/00
CPC classification number: G10L17/00 , G10L17/02 , G10L17/06 , H04M3/2281 , H04M3/436 , H04M2201/405 , H04M2201/41
Abstract: A method for speaker recognition comprising: obtaining speaker information for a target speaker; obtaining speech samples from telephone calls from an unknown speaker; classifying the speech samples according the unknown speaker thereby providing speaker-dependent classes of speech samples; extracting speaker information of each of the speaker-dependent classes of speech samples; combining the extracted speaker information; comparing the combined extracted speaker information with the stored speaker information for the target speaker to obtain a comparison result; and determining whether the unknown speaker is identical with the target speaker based on the comparison result.
Abstract translation: 一种用于说话者识别的方法，包括：获得用于目标说话者的演讲者信息; 从未知扬声器的电话获取语音样本; 根据未知扬声器对语音样本进行分类，从而提供与扬声器相关的语音样本类别; 提取每个与说话者相关的语音样本类别的说话者信息; 组合提取的说话者信息; 将组合的提取的说话者信息与用于目标说话者的所存储的说话者信息进行比较，以获得比较结果; 以及基于所述比较结果来确定所述未知扬声器是否与所述目标扬声器相同。
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公开(公告)号：US20150117439A1
公开(公告)日：2015-04-30
申请号：US14061856
申请日：2013-10-24
Applicant: Vonage Network, LLC
Inventor： TZAHI EFRATI
IPC: H04L29/06
CPC classification number: H04M3/436 , H04L65/1079 , H04M3/42059 , H04M3/4211 , H04M7/006 , H04M2201/405
Abstract: A telephony communication system prevents an incoming telephony communication directed to a user from being completed if the user is not authorized to communicate with the calling party. Likewise, a telephony system prevents a user from completing an outgoing telephony communication directed to a called party if the user the user is not authorized to communicate with the called party. The telephony communication system also electronically monitors a telephony communication between first and second parties and censors portions of the telephony communication to terminates the telephony communication if predetermined keywords appear in the communication.
Abstract translation: 如果用户未被授权与呼叫方通信，则电话通信系统防止指向用户的进入电话通信完成。 同样，如果用户用户未被授权与被叫方通信，则电话系统防止用户完成指向被叫方的传出电话通信。 电话通信系统还电子地监测第一方和第二方之间的电话通信以及电话通信的审查部分，以便如果在通信中出现预定关键字，则终止电话通信。
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公开(公告)号：US09014365B1
公开(公告)日：2015-04-21
申请号：US11759139
申请日：2007-06-06
Applicant: Anthony G. Castiglione
Inventor： Anthony G. Castiglione
CPC classification number: H04M3/5191 , G06Q30/0244 , G06Q30/0247 , G06Q30/0255 , G06Q30/0269 , G10L25/63 , H04M3/5183 , H04M2201/405
Abstract: Apparatus and method for sharing state information using a web-enabled system and a phone service system are disclosed. In some embodiments, a presence module is used to identify a currently accessed web page to an agent during an on-line session. In some embodiments, documents are delivered to a user through a web browser concurrent with an audio message delivered by phone. Concurrent delivery of documents configured to accept an electronic signature is disclosed.
Abstract translation: 公开了一种使用web启用系统和电话服务系统共享状态信息的装置和方法。 在一些实施例中，存在模块用于在在线会话期间向代理识别当前访问的网页。 在一些实施例中，文档通过网页浏览器与通过电话传送的音频消息同时发送给用户。 披露配置为接受电子签名的文件的并发交付。
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公开(公告)号：US08483365B1
公开(公告)日：2013-07-09
申请号：US12688269
申请日：2010-01-15
Applicant: John Francis Baxter, Jr.
Inventor： John Francis Baxter, Jr.
CPC classification number: H04M1/667 , G10L15/26 , H04M1/2473 , H04M1/271 , H04M3/42204 , H04M2201/405 , H04M2250/74
Abstract: A method of authenticating an inbound caller in telephony applications. The method establishes a predetermined caller identification telephone number associated with a predetermined inbound caller identity from which inbound calls are permitted, retrieves a caller identification telephone number from an inbound caller, and then authenticates the inbound caller responsive to the caller identification telephone number matching the predetermined caller identification telephone number. A corresponding computer system and computer program product are also provided.
Abstract translation: 在电话应用程序中验证入站呼叫者的方法。 该方法建立与预定入境呼叫者身份相关联的预定呼叫者识别电话号码，允许入局呼叫，从入站呼叫者检索呼叫者识别电话号码，然后响应于与预定呼叫号码匹配的呼叫者识别电话号码来认证入站呼叫者 来电识别电话号码。 还提供了相应的计算机系统和计算机程序产品。
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Patent Agency Ranking
公开(公告)号：US20130006626A1
公开(公告)日：2013-01-03
申请号：US13171765
申请日：2011-06-29
Applicant: Chandrasekara Aiyer , Brent W. Bennet , Elizabeth J. Carey , Chuanfeng Li , Faisal Mansoor , Duncan E. Russell , Aditi Sharma
Inventor： Chandrasekara Aiyer , Brent W. Bennet , Elizabeth J. Carey , Chuanfeng Li , Faisal Mansoor , Duncan E. Russell , Aditi Sharma
IPC: G10L15/26
CPC classification number: G10L17/24 , G06F21/32 , G10L13/00 , G10L15/26 , H04L63/0861 , H04M3/38 , H04M7/0078 , H04M2201/405
Abstract: A voice-based telecommunications login system which includes a login process controller; a speech recognition module; a speaker verification module; a speech synthesis module; and a user database. Responsive to a user-provided first verbal answer to a first verbal question, the first verbal answer is converted to text and compared with data previously stored in the user database. The speech synthesis module provides a second question to the user, and responsive to a user-provided second verbal answer to the second question, the speaker verification module compares the second verbal answer with a voice print of the user previously stored in the user database and validates that the second verbal answer matches a voice print of the user previously stored in the user database. Also disclosed is a method of logging in to the telecommunications system and a computer program product for logging in to the telecommunications system.
Abstract translation: 一种基于语音的电信登录系统，包括登录过程控制器; 语音识别模块; 讲话人验证模块; 语音合成模块; 和用户数据库。 响应于第一语言问题的用户提供的第一语言答案，将第一语言答案转换为文本并与先前存储在用户数据库中的数据进行比较。 语音合成模块向用户提供第二个问题，并且响应于用户提供的第二个问题的第二语言答案，说话人验证模块将第二语言答案与先前存储在用户数据库中的用户的语音印刷进行比较，以及 验证第二语言答案与先前存储在用户数据库中的用户的语音打印相匹配。 还公开了登录到电信系统的方法和用于登录到电信系统的计算机程序产品。
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公开(公告)号：US08325885B1
公开(公告)日：2012-12-04
申请号：US12688376
申请日：2010-01-15
Applicant: John Francis Baxter, Jr.
Inventor： John Francis Baxter, Jr.
CPC classification number: H04M1/667 , G10L15/26 , H04M1/2473 , H04M1/271 , H04M3/42204 , H04M2201/405 , H04M2250/74
Abstract: A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.
Abstract translation: 通过电话接口发起呼出呼叫的方法。 该方法接受来自用户的入站呼叫，根据预定的用户身份认证入站呼叫，访问与用户身份相关联的地址簿，从用户接收口头请求，选择与该口令相关联的地址簿中的电话记录 请求，发起对电话记录的外拨呼叫; 并响应于在出站呼叫上建立的连接，将入站呼叫与出站呼叫相连接。 在替代实施例中，该方法接受入站呼叫，根据预定的用户身份认证入站呼叫，接收表示期望出站呼叫目标的双音频调制输入，发起到出站呼叫目标的呼出呼叫，并将 响应于在出站呼叫上建立的连接，具有出站呼叫的呼入呼叫。 还提供了用于每个实施例的对应的计算机系统。
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公开(公告)号：US08000452B2
公开(公告)日：2011-08-16
申请号：US10898857
申请日：2004-07-26
Applicant: Gary A. Watkins , James M. Smith
Inventor： Gary A. Watkins , James M. Smith
IPC: H04M1/64
CPC classification number: H04M3/4936 , G10L15/22 , G10L2015/227 , G10L2015/228 , H04M3/42068 , H04M3/4938 , H04M2201/405
Abstract: A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved voice recognition and more efficient use of the voice user interface to obtain services.
Abstract translation: 一种用于预测交互式语音识别系统的方法包括：接收语音呼叫，将所述语音呼叫与行为模式相关联，以及响应于所述行为模式调用服务上下文。 该系统提供了改进的语音识别和更有效地使用语音用户界面来获得服务的优点。
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公开(公告)号：US20100232580A1
公开(公告)日：2010-09-16
申请号：US12787801
申请日：2010-05-26
Applicant: Alexander KURGANOV
Inventor： Alexander KURGANOV
IPC: H04M1/64
CPC classification number: H04M3/4938 , G06F3/167 , G06F17/30769 , G06F17/30861 , G10L13/08 , G10L15/02 , G10L15/06 , G10L15/08 , G10L15/22 , G10L15/26 , G10L17/24 , G10L25/54 , G10L2015/223 , H04L29/0809 , H04L67/02 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2207/40
Abstract: The present invention relates to a system for retrieving information from a network such as the Internet. A user creates a user-defined record in a database that identifies an information source, such as a web site, containing information of interest to the user. This record identifies the location of the information source and also contains a recognition grammar based upon a speech command assigned by the user. Upon receiving the speech command from the user that is described within the recognition grammar, a network interface system accesses the information source and retrieves the information requested by the user.
Abstract translation: 本发明涉及一种用于从诸如因特网的网络检索信息的系统。 用户在数据库中创建用户定义的记录，该记录标识包含用户感兴趣的信息的信息源（例如网站）。 该记录识别信息源的位置，并且还包含基于用户分配的语音命令的识别语法。 一旦接收到在识别语法中描述的用户的语音命令，网络接口系统访问信息源并检索用户请求的信息。
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公开(公告)号：US07676026B1
公开(公告)日：2010-03-09
申请号：US10908226
申请日：2005-05-03
Applicant: John Francis Baxter, Jr.
Inventor： John Francis Baxter, Jr.
IPC: H04M1/64
CPC classification number: H04M1/667 , G10L15/26 , H04M1/2473 , H04M1/271 , H04M3/42204 , H04M2201/405 , H04M2250/74
Abstract: A telephony system providing automated authentication, adaptive navigation, full voice dictation and outbound calling.
Abstract translation: 提供自动认证，自适应导航，完整语音听写和出站呼叫的电话系统。
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