公开(公告)号：US20070036283A1

公开(公告)日：2007-02-15

申请号：US11187423

申请日：2005-07-22

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Robert Bell ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Robert Bell ,  Shantanu Sarkar

IPC: H04M1/64

CPC classification number: H04M3/523 ,  H04M3/382 ,  H04M3/42221

Abstract: A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

Abstract translation: 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将呼叫分发给多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

公开(公告)号：US20060268698A1

公开(公告)日：2006-11-30

申请号：US11120912

申请日：2005-05-03

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04L12/26

CPC classification number: H04L67/14

Abstract: A method for facilitating a data session in a communications environment is provided that includes initiating, by a first endpoint, a call that is intended for a second endpoint. The method also includes invoking, by the first endpoint, an eCamp-On™ feature in response to the second endpoint being unavailable. The eCamp-On™ feature initiates a new call between the first and second endpoints once the second endpoint is available. Presence data associated with the first endpoint may be leveraged in order to make the new call.

Abstract translation: 提供了一种促进通信环境中的数据会话的方法，其包括由第一端点发起旨在用于第二端点的呼叫。 该方法还包括响应于第二端点不可用，由第一端点调用eCamp-On TM特征。 一旦第二个端点可用，eCamp-On（TM）功能会在第一个和第二个端点之间启动一个新的呼叫。 可以利用与第一端点相关联的存在数据，以便进行新的呼叫。

公开(公告)号：US20060227949A1

公开(公告)日：2006-10-12

申请号：US11101704

申请日：2005-04-08

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC: H04M15/06 ,  H04M3/42 ,  H04M3/00

CPC classification number: H04M3/48 ,  H04M7/0045

Abstract: A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called party is currently communicating on a first call via the first communication method. The method includes receiving from the caller a request to camp-on to the called party and an indication that the caller can be reached via a second communication method. The method also includes determining that the first call involving the called party has terminated.

Abstract translation: 一种用于提供上位服务的方法，包括：通过第一通信方法从呼叫者接收与被叫方进行通信的请求，并且经由所述第一通信方法通知所述被叫方正在通过第一呼叫进行通信。 该方法包括从呼叫者接收到被叫方的驻留请求以及通过第二通信方法可以访问呼叫者的指示。 该方法还包括确定涉及被叫方的第一呼叫已经终止。

公开(公告)号：US20060182259A1

公开(公告)日：2006-08-17

申请号：US11058874

申请日：2005-02-16

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Labhesh Patel ,  Joseph Khouri

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/42374

Abstract: In accordance with a particular embodiment of the present invention, a method using presence information to improve automatic call distribution includes receiving a call for connection with one of a plurality of agents. An indicator of a service level problem is detected, and presence information is used to identify one or more draftable agents that are not in a ready state in response to detecting the indicator. The call is distributed to a selected one of the identified one or more draftable agents.

公开(公告)号：US20050198096A1

公开(公告)日：2005-09-08

申请号：US10754734

申请日：2004-01-08

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Johnny Lee ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Lee ,  Shantanu Sarkar

IPC: G06F15/16 ,  H04L12/58 ,  H04L29/06 ,  H04L29/12

CPC classification number: H04L29/06027 ,  H04L29/1216 ,  H04L51/04 ,  H04L51/066 ,  H04L61/157 ,  H04L65/1069

Abstract: A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

Abstract translation: 用于传送消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。 响应于接收到连接请求，通知与第二客户端相关联的被叫方接收到连接请求。 可以从与被叫方相关联的第三客户端接收连接处理指令。 根据本发明的特定实施例，可以根据连接处理指令处理连接请求。

公开(公告)号：US20050047582A1

公开(公告)日：2005-03-03

申请号：US10649517

申请日：2003-08-25

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC: H04M3/523 ,  H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523

Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

Abstract translation: 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：US09258724B2

公开(公告)日：2016-02-09

申请号：US14263414

申请日：2014-04-28

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04B17/00 ,  H04W24/06 ,  G01C21/20 ,  G01C21/34 ,  H04W64/00

CPC classification number: H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

Abstract: A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

公开(公告)号：US08817061B2

公开(公告)日：2014-08-26

申请号：US11824655

申请日：2007-07-02

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04N7/14

CPC classification number: H04M1/72522 ,  G06F1/1616 ,  G06F1/1694 ,  G06F3/012 ,  G06F3/017 ,  H04L65/403 ,  H04M3/56 ,  H04M2250/12 ,  H04M2250/62 ,  H04W4/21

Abstract: In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。 然后将声音和/或视觉响应传达给扬声器。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US08675849B2

公开(公告)日：2014-03-18

申请号：US11054792

申请日：2005-02-09

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04M3/42 ,  H04M1/64 ,  H04M1/00 ,  H04M3/00

CPC classification number: H04M3/42263 ,  H04M3/465 ,  H04M2203/1091 ,  H04M2207/206

Abstract: A method of receiving a phone number is provided, including receiving, at a receiver of a first phone during a first voice communication session between the first phone and a second phone, a phone number transmitted by a user of the second phone after the first voice communication session is established. The phone number is detected with a signal detector coupled for communication with the receiver, and stored in a memory coupled to the signal detector.

Abstract translation: 提供接收电话号码的方法，包括在第一电话和第二电话之间的第一语音通信会话期间在第一电话的接收机处接收在第一语音之后由第二电话的用户发送的电话号码 沟通会议成立。 电话号码用耦合到与接收机通信的信号检测器检测，并存储在与信号检测器耦合的存储器中。

公开(公告)号：US08625749B2

公开(公告)日：2014-01-07

申请号：US11277295

申请日：2006-03-23

Applicant: Mukul Jain ,  Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel

Inventor： Mukul Jain ,  Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel

IPC: H04M1/64 ,  H04M1/56

CPC classification number: H04M3/436 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/2005 ,  H04M2203/4563

Abstract: A method and apparatus is described to process an incoming telephone call. The method may comprise, at a recipient telephone system, receiving the incoming call including speech and identifying when a Do-Not-Disturb option is set. The Do-Not-Disturb option may identify that a user has requested not to receive telephone calls. Content analysis may be performed to identify content of the speech and a reference database may be interrogated based on the content to identify an associated rule. Thereafter, the Do-Not-Disturb option may be selectively overridden based on the associated rule. The content analysis may comprise performing speech recognition on the speech to obtain a reference word/phrase and interrogating the reference database with the word/phrase to identify the associated rule. A method of configuring a Do-Not-Disturb option in a telephone system is also described that allows a user to define reference words and associated rules.

Abstract translation: 描述了处理来电电话的方法和装置。 所述方法可以包括在接收者电话系统处接收包括语音的呼入呼叫，并且识别何时设置不打扰选项。 免打扰选项可以标识用户已经请求不接收电话。 可以执行内容分析以识别语音的内容，并且可以基于内容询问参考数据库以识别相关联的规则。 此后，可以基于相关联的规则来选择性地覆盖Do-Not-Disturb选项。 内容分析可以包括在语音上执行语音识别以获得参考词/短语，并用单词/短语询问参考数据库以识别相关联的规则。 还描述了在电话系统中配置免打扰选项的方法，其允许用户定义参考词和相关联的规则。