公开(公告)号：US20060227949A1

公开(公告)日：2006-10-12

申请号：US11101704

申请日：2005-04-08

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC: H04M15/06 ,  H04M3/42 ,  H04M3/00

CPC classification number: H04M3/48 ,  H04M7/0045

Abstract: A method for providing a camp-on service includes receiving from a caller a request to communicate with a called party via a first communication method and notifying the caller that the called party is currently communicating on a first call via the first communication method. The method includes receiving from the caller a request to camp-on to the called party and an indication that the caller can be reached via a second communication method. The method also includes determining that the first call involving the called party has terminated.

Abstract translation: 一种用于提供上位服务的方法，包括：通过第一通信方法从呼叫者接收与被叫方进行通信的请求，并且经由所述第一通信方法通知所述被叫方正在通过第一呼叫进行通信。 该方法包括从呼叫者接收到被叫方的驻留请求以及通过第二通信方法可以访问呼叫者的指示。 该方法还包括确定涉及被叫方的第一呼叫已经终止。

公开(公告)号：US20060182259A1

公开(公告)日：2006-08-17

申请号：US11058874

申请日：2005-02-16

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Labhesh Patel ,  Joseph Khouri

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M3/42374

Abstract: In accordance with a particular embodiment of the present invention, a method using presence information to improve automatic call distribution includes receiving a call for connection with one of a plurality of agents. An indicator of a service level problem is detected, and presence information is used to identify one or more draftable agents that are not in a ready state in response to detecting the indicator. The call is distributed to a selected one of the identified one or more draftable agents.

公开(公告)号：US20060126803A1

公开(公告)日：2006-06-15

申请号：US11013222

申请日：2004-12-14

Applicant: Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

Inventor： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

IPC: H04M1/64

CPC classification number: H04M3/5166 ,  H04M2203/551

Abstract: Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method includes detecting a pause condition associated with the communication session and pausing the call thread. A pause point in the call thread is determined when the call thread is paused. A reminder message may then be communicated to the caller at predefined intervals. The reminder message may include instructions to the caller for resuming the call thread. The method may also include receiving an indication to resume the call thread and resuming the call thread at the pause point.

Abstract translation: 公开了一种用于与交互式语音应答系统进行通信的方法，其包括在呼叫者和交互式语音响应系统之间建立通信会话。 通信会话包括一个呼叫线程。 该方法包括检测与通信会话相关联的暂停条件并暂停呼叫线程。 呼叫线程暂停时确定暂停点。 然后可以预定义的间隔将提醒消息传达给呼叫者。 提醒消息可以包括向呼叫者恢复呼叫线程的指令。 该方法还可以包括接收恢复呼叫线程并在暂停点恢复呼叫线程的指示。

公开(公告)号：US20050198096A1

公开(公告)日：2005-09-08

申请号：US10754734

申请日：2004-01-08

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Johnny Lee ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Lee ,  Shantanu Sarkar

IPC: G06F15/16 ,  H04L12/58 ,  H04L29/06 ,  H04L29/12

CPC classification number: H04L29/06027 ,  H04L29/1216 ,  H04L51/04 ,  H04L51/066 ,  H04L61/157 ,  H04L65/1069

Abstract: A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

Abstract translation: 用于传送消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。 响应于接收到连接请求，通知与第二客户端相关联的被叫方接收到连接请求。 可以从与被叫方相关联的第三客户端接收连接处理指令。 根据本发明的特定实施例，可以根据连接处理指令处理连接请求。

公开(公告)号：US20050047582A1

公开(公告)日：2005-03-03

申请号：US10649517

申请日：2003-08-25

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC: H04M3/523 ,  H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523

Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

Abstract translation: 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：US09250084B2

公开(公告)日：2016-02-02

申请号：US11837331

申请日：2007-08-10

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Bruce D. Moon ,  Shantanu Sarkar ,  Gebran G. Chahrouri ,  Joseph F. Khouri

IPC: G08G1/123 ,  G01C21/20 ,  G01C21/26 ,  G01S19/48 ,  G08B13/14

CPC classification number: G01C21/20 ,  G01C21/206 ,  G01C21/26 ,  G01S19/48

Abstract: A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

Abstract translation: 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换，基于第一和第二模态的位置信息来导航到目的地。

公开(公告)号：US09021027B2

公开(公告)日：2015-04-28

申请号：US11408696

申请日：2006-04-20

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC: G06F15/16 ,  G06Q10/10 ,  H04L12/58

CPC classification number: G06Q10/107 ,  H04L51/04 ,  H04L51/24

Abstract: In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

Abstract translation: 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US08620491B2

公开(公告)日：2013-12-31

申请号：US13620228

申请日：2012-09-14

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC: G08G1/00

CPC classification number: G08G1/00 ,  G08G1/20

Abstract: A method for intelligently managing a transportation network is provided. The method includes providing a roadside apparatus to communicate with vehicle nodes associated with vehicles in a transportation network, the vehicle nodes being in a range of control of the roadside apparatus. Based on real-time location and direction information received from a particular vehicle node associated with a particular one of the vehicles, a specific neighboring roadside apparatus whose range of control is next to be entered by the particular vehicle is identified. Handover information is communicated to the specific neighboring roadside apparatus, and the particular vehicle node is communicatively connected to the specific roadside apparatus before disconnection from the roadside apparatus.

Abstract translation: 提供了一种智能管理交通网络的方法。 所述方法包括提供路侧设备以与在运输网络中的车辆相关联的车辆节点进行通信，所述车辆节点处于所述路侧设备的控制范围内。 基于从与特定车辆相关联的特定车辆节点接收的实时位置和方向信息，识别由特定车辆接下来进行控制范围的特定的相邻路侧设备。 切换信息被传送到特定的相邻的路侧设备，并且特定车辆节点在与路侧设备断开之前通信地连接到特定的路侧设备。

公开(公告)号：US08548156B2

公开(公告)日：2013-10-01

申请号：US11173605

申请日：2005-07-01

Applicant: Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Labhesh Patel

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5175 ,  H04M3/5232

Abstract: A method for automatic call distribution includes receiving an incoming call for distribution through an automatic call distributor and identifying an agent to handle the incoming call. The method includes transitioning the agent to a transition state to reserve the agent for handling the incoming call. The transition state prevents the agent from participating in a lower priority call.

Abstract translation: 一种用于自动呼叫分配的方法包括通过自动呼叫分配器接收呼叫分配并识别代理来处理来话呼叫。 该方法包括将代理转换到转换状态以保留用于处理来话呼叫的代理。 转换状态阻止代理参与较低优先级的呼叫。

公开(公告)号：US08539362B2

公开(公告)日：2013-09-17

申请号：US13328128

申请日：2011-12-16

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

IPC: G06F3/00 ,  G06F15/16

CPC classification number: G06Q10/107 ,  G06Q30/02 ,  G06Q30/0269 ,  G06Q40/04

Abstract: A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

Abstract translation: 已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。 在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。 语音邮件消息由便于传送电子邮件消息的系统接收。 系统将包含的消息与语音邮件消息相关联。 包含的消息被插入到电子邮件中。 系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。 在优选实施例中，所包括的消息是广告消息。