公开(公告)号：US20070263824A1

公开(公告)日：2007-11-15

申请号：US11406112

申请日：2006-04-18

Applicant: Manjunath Bangalore ,  Shantanu Sarkar ,  Sravan Vadlakonda ,  Aseem Asthana ,  Randall Baird ,  Luke Surazski ,  Pascal Huart ,  Sairam Yadlapati ,  Prasad Miriyala

Inventor： Manjunath Bangalore ,  Shantanu Sarkar ,  Sravan Vadlakonda ,  Aseem Asthana ,  Randall Baird ,  Luke Surazski ,  Pascal Huart ,  Sairam Yadlapati ,  Prasad Miriyala

IPC: H04M3/42

CPC classification number: H04N7/152 ,  H04L12/1827 ,  H04L65/4038 ,  H04M3/567

Abstract: A conferencing system includes a mixer operable to process audio and video packets received from a plurality of endpoint devices, and to transmit a processed audio/video stream back to the endpoint devices. A server connects with the mixer and the endpoint devices. The server is operable to send a first transmission to a first endpoint device that causes the first endpoint device to stop transmitting video packets to the mixer. The server is further operable to send a second transmission to a second endpoint device that causes the second endpoint to start transmitting video packets to the mixer. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 会议系统包括可操作以处理从多个端点设备接收的音频和视频分组的混合器，以及将经处理的音频/视频流发送回端点设备。 服务器与混音器和端点设备连接。 服务器可操作地向第一端点设备发送第一传输，其使得第一端点设备停止向混合器传输视频分组。 服务器还可操作以将第二传输发送到第二端点设备，其使得第二端点开始向混合器发送视频分组。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US07287692B1

公开(公告)日：2007-10-30

申请号：US10902614

申请日：2004-07-28

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC: G06K5/00

CPC classification number: G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

Abstract: A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

Abstract translation: 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US07274291B2

公开(公告)日：2007-09-25

申请号：US11097056

申请日：2005-04-01

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC: G08B1/08

CPC classification number: G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.

Abstract translation: 公开了主动或动态RFID标签，其主动地提供关于特定项目的当前状态信息，以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时，RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中，有源RFID标签位于系统内的一个或多个部件的旁边，使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下，每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此，当组件的相应的有源RFID标签中的一个没有发送其RFID信息时，RFID读取器可以知道何时系统具有故障组件。 在该第一实现中，有源RFID基于其组件的状态来传输或不发送。 在第二实施例中，动态RFID与特定组件，组件或系统集合相关联，并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此，动态RFID基于其组件或系统的不同状态提供不同的传输频率。

公开(公告)号：US20070143103A1

公开(公告)日：2007-06-21

申请号：US11315414

申请日：2005-12-21

Applicant: Aseem Asthana ,  Shantanu Sarkar

Inventor： Aseem Asthana ,  Shantanu Sarkar

IPC: G10L11/00

CPC classification number: H04M3/567 ,  G10L15/26 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061 ,  H04N7/147

Abstract: A system and method for providing captioning in a conference. In an illustrative embodiment, the method includes establishing a conference between a first participant and a second participant. The conference exhibits an exchange of a first type of media between the participants. A user option is provided to augment the conference with a second type of media corresponding to the first type of media. The second type of media is then generated based on one or more conference parameters in response to the signal. In a more specific embodiment, the second type of media is automatically generated. The first type of media is provided approximately concurrently with the second type of media. The second type of media, which may represent text captions, is then selectively provided to one or more participants in the conference based on predetermined preferences.

Abstract translation: 一种在会议中提供字幕的系统和方法。 在说明性实施例中，该方法包括在第一参与者和第二参与者之间建立会议。 会议展示了与会者之间第一类媒体的交流。 提供了用户选项来扩充与第一类媒体相对应的第二类媒体的会议。 然后响应于该信号，基于一个或多个会议参数生成第二类型的媒体。 在更具体的实施例中，自动生成第二类型的介质。 第一种介质类型与第二种介质大致同时提供。 然后，可以代表文本标题的第二类型的媒体基于预定的偏好被选择性地提供给会议中的一个或多个参与者。

公开(公告)号：US07209475B1

公开(公告)日：2007-04-24

申请号：US10035679

申请日：2001-12-28

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Thiyagesan Ramalingam

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Thiyagesan Ramalingam

IPC: H04L12/66

CPC classification number: H04L65/1083 ,  H04M3/4285 ,  H04M3/4878

Abstract: A method and system for providing on-hold content in a voice over Internet Protocol (VoIP) environment includes receiving an indication of a call on-hold. On-hold content for the call may be selected based on revenue generation criteria such as, for example, prices advertisers and other content providers are willing to pay for provisioning of their content to the call.

Abstract translation: 用于在因特网协议语音（VoIP）环境中提供保持内容的方法和系统包括接收呼叫保持的指示。 可以基于收入生成标准来选择用于呼叫的保持内容，例如，广告商和其他内容提供商愿意为呼叫的内容供应而支付的价格。

公开(公告)号：US20070036131A1

公开(公告)日：2007-02-15

申请号：US11184109

申请日：2005-07-18

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

IPC: H04M3/00 ,  H04L12/66

CPC classification number: H04M3/523

Abstract: A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

Abstract translation: 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。

公开(公告)号：US07170991B2

公开(公告)日：2007-01-30

申请号：US10649517

申请日：2003-08-25

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

IPC: H04M3/00 ,  H04M3/42

CPC classification number: H04M3/523

Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

Abstract translation: 用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。 该方法包括从第一用户接收代理指定。 代理指定包括被指定为处理第一用户的呼叫的代理用户。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

公开(公告)号：US07103405B2

公开(公告)日：2006-09-05

申请号：US10652757

申请日：2003-08-29

Applicant: Shantanu Sarkar ,  Mark L. Brown

Inventor： Shantanu Sarkar ,  Mark L. Brown

IPC: A61B5/464

CPC classification number: A61N1/3956 ,  A61B5/0031 ,  A61B5/046 ,  A61B5/0464

Abstract: Systems and methods employing a weighted zero crossing sum metric (WZCSM) derived from the EGM that improves the specificity of discriminating between a monomorphic tachyarrhythmia and a polymorphic tachyarrhythmia are provided that examine frequency content and baseline information of the EGM as discriminatory signatures are disclosed. In preferred embodiments, high rate polymorphic QRS complexes are discriminated from high rate monomorphic QRS complexes to increase the specificity of detection of polymorphic VT and VF. Zero crossing points (ZCPs) and weighted ZCP slopes of the high pass filtered EGM signal in baseline and sense event windows are identified. The weighted ZCPs of the baseline window are summed to provide a baseline WZCSB, and the weighted ZCPs of the VSENSE event window are summed to provide a VSENSE event WZCSE. A WZCSM is derived from the VSENSE event WZCSE and the baseline WZCSB that is compared to a threshold.

Abstract translation: 提供了从EGM导出的加权零交叉和度量（WZCS＆lt; M＆gt;）的系统和方法，其提高区分单态性快速性心律失常和多态性快速性心律失常的特异性，其检查频率内容和基线信息 公开了作为歧视性签名的EGM。 在优选的实施方案中，高速率多态性QRS复合物与高速率单态QRS复合物区分开来，以增加多态性VT和VF检测的特异性。 识别基线和感测事件窗口中的高通滤波EGM信号的过零点（ZCP）和加权ZCP斜率。 将基线窗口的加权ZCP相加以提供基线WZCS B，并且将VSENSE事件窗口的加权ZCP相加以提供VSENSE事件WZCS 。 WZCS＆lt;＆gt; M＆gt;从与阈值比较的VSENSE事件WZCS＆lt;＆gt;和基线WZCS＆lt; B＆gt;中导出。

公开(公告)号：US07088814B1

公开(公告)日：2006-08-08

申请号：US10016862

申请日：2001-12-13

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M2207/203

Abstract: A method for handling calls of an automatic call distributor system includes receiving, from a user, a request for connection with one of a plurality of agents, having one of a plurality of skills. In a particular embodiment, a preferred agent of the plurality of agents is selected by a statistical analysis using variables including a network resource available along a communication path between the user and the preferred agent, and an impact of connecting the user with the preferred agent upon the availability of a generally unique skill of the plurality of skills, to a future user. The user is connected with the preferred agent, the preferred agent having the one of the plurality of skills.

Abstract translation: 一种用于处理自动呼叫分配器系统的呼叫的方法包括从用户接收与具有多种技能之一的多个代理之一的连接的请求。 在特定实施例中，通过使用包括沿着用户和优选代理之间的通信路径可用的网络资源的变量的统计分析来选择多个代理的优选代理，以及将用户与优选代理连接的影响 向未来的用户提供多种技能的普遍独特技能的可用性。 用户与首选代理连接，优选的代理具有多种技能之一。

公开(公告)号：US07031765B2

公开(公告)日：2006-04-18

申请号：US10292285

申请日：2002-11-11

Applicant: David E. Ritscher ,  Shantanu Sarkar

Inventor： David E. Ritscher ,  Shantanu Sarkar

IPC: A61B5/046

CPC classification number: A61B5/0464 ,  A61N1/3622 ,  A61N1/3962 ,  G06K9/00557

Abstract: Detection of arrhythmias is facilitated using irregularity of ventricular beats measured by delta-RR (ΔRR) intervals that exhibit discriminatory signatures when plotted in a Lorenz scatter-plot. An “AF signature metric” is established characteristic of episodes of AF that exhibit highly scattered (sparse) distributions or formations of 2-D data points. An “AFL signature metric” is established characteristic of episodes of AFL that exhibit a highly concentrated (clustered) distribution or formation of 2-D data points. A set of heart beat interval data is quantified to generate highly scattered (sparse) formations as a first discrimination metric and highly concentrated (clustered) distributions or formations as a second discrimination metric. The first discrimination metric is compared to the AF signature metric, and/or the second discrimination metric is compared to the AFL signature metric. AF or HFL is declared if the first discrimination metric satisfies either one of the AF signature metric.

Abstract translation: 通过在洛伦兹散点图中绘制时表现出区别性特征的Δ-RR（DeltaRR）间隔测量的心室搏动的不规则性便于检测心律失常。 AF自发特征的“AF特征量度”是表现出高散射（稀疏）分布或2-D数据点形成的特征。 AFL签名度量标准是AFL发作的特征，表现出高度集中（聚集）的分布或2-D数据点的形成。 量化一组心跳间隔数据以产生作为第一鉴别度量和高度集中（聚集）分布的高散射（稀疏）地层作为第二鉴别度量。 将第一鉴别度量与AF签名度量进行比较，和/或将第二鉴别度量与AFL签名度量进行比较。 如果第一鉴别度量满足AF签名度量中的任一个度量，则AF或HFL被声明。