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    Communications web site
    151.
    发明申请
    Communications web site 审中-公开
    通讯网站

    公开(公告)号：US20040148351A1

    公开(公告)日：2004-07-29

    申请号：US10354396

    申请日：2003-01-29

    Applicant: WEB.DE AG

    Inventor： Pierre-Alain Cotte

    IPC: G06F015/16 ,  G09G005/00

    CPC classification number: H04M3/42153 ,  H04L29/06027 ,  H04L65/1069 ,  H04L65/4007 ,  H04M3/4931 ,  H04M2201/36

    Abstract: A web site for providing communications a web page associated with a specific entity and a processing device. The web page is configured to accept an inputting of data and the processing device is configured to provide private communications between an end user unit and the specific entity using the inputting of data.

    Abstract translation: 用于向与特定实体相关联的网页和处理设备提供通信的网站。 网页被配置为接受数据的输入，并且处理设备被配置为使用数据的输入来在最终用户单元和特定实体之间提供专用通信。

    Method for the deregistration of a user registered at a terminal via registration data, and also telecommunications system
    152.
    发明授权
    Method for the deregistration of a user registered at a terminal via registration data, and also telecommunications system 失效
    通过注册数据在终端注册的用户的注销方法，以及电信系统

    公开(公告)号：US5969630A

    公开(公告)日：1999-10-19

    申请号：US793064

    申请日：1997-02-14

    Applicant: George Leih ,  Andre Lensink

    Inventor： George Leih ,  Andre Lensink

    IPC: G07F7/12 ,  G06F13/00 ,  G06F15/00 ,  H04M3/38 ,  H04M3/42 ,  H04M3/436 ,  H04M11/00 ,  H04W60/06 ,  G05B23/02

    CPC classification number: H04W60/06 ,  H04M3/42 ,  H04M3/42229 ,  H04M2201/36 ,  H04M2207/18 ,  H04M2242/30 ,  H04M3/382 ,  H04M3/436

    Abstract: The registration at a terminal on the basis of registration data which are stored in a terminal memory and the need to deregister oneself subsequently at the same terminal has the disadvantage that, if the deregistration is forgotten, the terminal memory is unnecessarily occupied by invalid information. This is prevented if the deregistration is performed from a further terminal, the possibilities including both an explicit deregistration and an implicit deregistration on the basis of a further registration. If the registration data are split into identification data and terminal data, more efficient use is made in that case of the terminal memory and if the identification data are split into user data and service data the possibility even arises of deregistering a user at a particular terminal for some services but not for other services.

    Abstract translation: PCT No.PCT / EP95 / 03228 Sec。 371日期1997年2月14日 102（e）1997年2月14日PCT PCT 1995年8月14日PCT公布。 出版物WO96 / 06413 日期1996年2月29日根据存储在终端存储器中的登记数据和终端的后续登记需要在终端进行注册的缺点在于，如果注销被忘记，终端存储器是不必要的 被无效信息所占用。 如果从另一个终端执行注销，则可以防止这种情况，包括基于进一步注册的明确注销和隐式注销的可能性。 如果注册数据被分割成识别数据和终端数据，则在终端存储器的情况下更有效地使用，并且如果识别数据被分割成用户数据和服务数据，则甚至出现在特定终端上注销用户的可能性 对于一些服务，但不适用于其他服务。

    Connection control method for personal communications
    153.
    发明授权
    Connection control method for personal communications 失效
    个人通信连接控制方法

    公开(公告)号：US5572584A

    公开(公告)日：1996-11-05

    申请号：US441708

    申请日：1995-05-15

    Applicant: Masami Yabusaki ,  Shoichi Hirata ,  Yasuyuki Uchiyama

    Inventor： Masami Yabusaki ,  Shoichi Hirata ,  Yasuyuki Uchiyama

    IPC: H04M3/42 ,  H04M1/57 ,  H04M3/428 ,  H04M7/00 ,  H04Q3/00 ,  H04Q3/545 ,  H04Q3/70 ,  H04Q3/72

    CPC classification number: H04M3/42 ,  H04M3/42229 ,  H04M3/428 ,  H04Q3/0016 ,  H04Q3/54533 ,  H04M1/57 ,  H04M2201/36 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/42102 ,  H04Q2213/1307 ,  H04Q2213/1309 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13173 ,  H04Q2213/13176 ,  H04Q3/70 ,  H04Q3/72

    Abstract: A switching center 30 comprises a memory part M2, a memory part M3, and a memory part M4. The memory part M2 stores a terminating terminal number corresponding to and registered by each subscriber. The memory part M3 stores idle/busy information corresponding to each terminal. The memory part M4 stores idle/busy information corresponding to each subscriber. When a subscriber 11.sub.1 makes a call at a terminal 12.sub.2, the switching center 30 determines whether the idle/busy information for the subscriber 11.sub.1 stored in the memory part M4 is idle or busy. When the idle/memory information represents idle, the switching center 30 refers to the idle/busy information for the terminal 12.sub.2 stored in the memory part M3. When this idle/busy information represents idle, the switching center 30 reads out the terminal number of a terminating terminal of a terminating subscriber stored in the terminating terminal memory part M2 and performs an outgoing call connection process. At this point, the switching center 30 also sets the idle/busy information for the subscriber 11.sub.1 and the terminal 12.sub.2 to busy state. When the subscriber 11.sub.1 makes a call, while the terminating terminal 12.sub.1 is performing an incoming call connection process for the subscriber 11.sub.1, since the idle/busy information for the subscriber 11.sub.1 has been set to the busy state, even if the terminal 12.sub.2 is idle, the switching center 30 does not perform an outgoing call connection process for the subscriber 11.sub.1 at the terminal 12.sub.2.

    Abstract translation: 交换中心30包括存储器部分M2，存储器部分M3和存储器部分M4。 存储器部分M2存储对应于每个用户登记的终接终端号码。 存储器部分M3存储对应于每个终端的空闲/忙碌信息。 存储器部分M4存储对应于每个用户的空闲/忙碌信息。 当用户111在终端122进行呼叫时，交换中心30确定存储在存储器部分M4中的用户111的空闲/忙碌信息是空闲还是忙碌。 当空闲/存储器信息表示空闲时，交换中心30参考存储在存储器M3中的终端122的空闲/忙碌信息。 当该空闲/忙碌信息表示空闲时，交换中心30读出存储在终接终端存储器部分M2中的终止用户的终接终端的终端号，并执行呼出连接处理。 此时，交换中心30还将用户111和终端122的闲/忙信息设置为忙状态。 当用户111进行呼叫时，当终端121正在为用户111进行呼入连接处理时，由于用户111的空闲/忙碌信息已被设置为忙状态，即使终端122空闲 交换中心30在终端122处不对用户111执行呼出连接处理。

    Techniques for hybrid behavioral pairing in a contact center system
    159.
    发明授权
    Techniques for hybrid behavioral pairing in a contact center system 有权

    公开(公告)号：US09781269B2

    公开(公告)日：2017-10-03

    申请号：US14956086

    申请日：2015-12-01

    Applicant: Afiniti Europe Technologies Limited

    Inventor： Zia Chishti ,  Vikash Khatri

    IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523

    CPC classification number: H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/18 ,  H04M2201/36

    Abstract: Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: ordering a contact; ordering a plurality of agents; applying, by at least one processor, a hybridization function to the ordering of the plurality of agents to bias a first strategy for pairing toward a second strategy for pairing; comparing, by the at least one processor and based on the hybridization function, a first difference in ordering between the contact and a first agent in a first pair with a second difference in ordering between the contact and a second agent different from the first agent in a second pair; and selecting, by the at least one processor, the first pair or the second pair for connection based on the comparing.

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