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公开(公告)号：US09497316B2
公开(公告)日：2016-11-15
申请号：US14381054
申请日：2013-02-15
Applicant: BRITISH TELECOMMUNICATIONS PLC
Inventor： Christopher Marcus Croot , Ashley Pickering , Philipp Anthony Everett , Alan Edson Cooper , Ian Edwin Horsley
IPC: H04M1/24 , H04M3/08 , H04M3/22 , H04M3/36 , H04L12/28 , H04L12/26 , H04L12/24 , H04M3/30 , H04M11/06 , H04M3/00 , H04L12/851
CPC classification number: H04M3/367 , H04L12/2869 , H04L12/2878 , H04L41/0896 , H04L43/0829 , H04L47/24 , H04M3/007 , H04M3/2227 , H04M3/304 , H04M3/365 , H04M11/062 , H04M2201/12
Abstract: A method and corresponding device for determining a data connection profile for a data connection (15) between one of a plurality of end-user devices (14, 16, 18) and an aggregation transceiver device (24, 34), the data connection belonging to one of a plurality of predetermined categories, each category being associated with one of a plurality of service providing entities (62, 64, 66), the method comprising receiving performance data indicative of the performance of a data connection; receiving an entity identifier indicative of one of said plurality of service providing entities, and determining in dependence thereon the category to which the data connection belongs; and determining a data connection profile for the data connection in dependence on the performance data and on the category so-determined, the data connection profile specifying a set of values for one or more parameters associated with the data connection.
Abstract translation: 一种用于确定多个终端用户设备（14,16,18）中的一个与聚合收发器设备（24,34）之间的数据连接（15）的数据连接简档的方法和相应设备，所述数据连接属于 到多个预定类别中的一个，每个类别与多个服务提供实体（62,64,66）中的一个相关联，所述方法包括：接收指示数据连接的执行的演奏数据; 接收指示所述多个服务提供实体中的一个的实体标识符，并依赖于数据连接所属的类别; 以及根据所述性能数据和所确定的类别确定所述数据连接的数据连接简档，所述数据连接简档指定与所述数据连接相关联的一个或多个参数的一组值。
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公开(公告)号：US09294625B2
公开(公告)日：2016-03-22
申请号：US14496137
申请日：2014-09-25
Applicant: 8x8, Inc.
Inventor： Robert Townsend
CPC classification number: H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M15/80 , H04M15/8027 , H04M2201/12 , H04M2201/14 , H04M2201/18
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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183.发明申请SYSTEM AND METHOD FOR HANDLING UNDESIRED COMMUNICATION AT A MOBILE DEVICE 审中-公开用于在移动设备处理未通信通信的系统和方法公开(公告)号：US20160029188A1
公开(公告)日：2016-01-28
申请号：US14339225
申请日：2014-07-23
Applicant: VERIZON PATENT AND LICENSING INC.
Inventor： Jo Ann JOELS , Gina M. GANLEY , Paul V. HUBNER , Robert A. CLAVENNA, II , Abby CHARFAUROS , Patrick J. MORAN
CPC classification number: H04W4/16 , H04M3/42136 , H04M3/42153 , H04M3/436 , H04M2201/12 , H04M2203/555
Abstract: An approach for handling undesired communication at a mobile device is disclosed. A call scoring platform detects a request for delivery of a communication from an originator to a recipient. The call scoring platform then collects data feeds from data sources associated with the communication, the originator, the recipient, or a combination thereof and based on the data feeds, a score is computed for the communication, the originator, or a combination thereof. Further, based on the computed score filtering and/or blocking of delivery of the communication to the recipient is initiated. In addition, the call scoring platform creates a personal scoring system for one or more users wherein the users may assign scores for an incoming communication.
Abstract translation: 公开了一种在移动设备处理不期望的通信的方法。 呼叫评分平台检测到从发起者向接收者传送通信的请求。 呼叫评分平台然后从与通信，发起者，接收者或其组合相关联的数据源收集数据馈送，并且基于数据馈送，为通信，发起者或其组合计算得分。 此外，基于计算的分数过滤和/或阻止向接收者的通信的传送被启动。 此外，呼叫评分平台为一个或多个用户创建个人评分系统，其中用户可以为进入的通信分配分数。
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公开(公告)号：US09215323B2
公开(公告)日：2015-12-15
申请号：US14472998
申请日：2014-08-29
Applicant: SATMAP International Holdings Limited
Inventor： Zia Chishti
CPC classification number: H04M3/5233 , H04M3/5133 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5236 , H04M2201/10 , H04M2201/12
Abstract: Systems and methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. An exemplary method includes mapping a first portion (or fraction) of callers to agents according to a performance and/or pattern matching algorithm based on comparing caller data associated with the callers and agent data associated with the agents. The method further includes mapping a second portion of the callers (e.g., the remaining portion or fraction of all callers) to agents differently than the first portion of the callers (e.g., mapping based on queue order or performance based), which may provide a control group for monitoring or analyzing the effect of the pattern matching algorithm. The method may further include displaying the effect of the routing on at least one outcome variable, which may include revenue generation, cost, customer satisfaction, first call resolution, cancellation, or other variable outputs from the pattern matching algorithm of the system.
Abstract translation: 公开了用于将呼叫者路由到联络中心中的代理的系统和方法以及智能路由系统。 一种示例性方法包括基于与呼叫者相关联的呼叫者数据和与该代理相关联的代理数据的比较，根据性能和/或模式匹配算法将呼叫者的第一部分（或部分）映射到代理。 该方法还包括将呼叫者的第二部分（例如，所有呼叫者的剩余部分或分数）映射到与呼叫者的第一部分不同的代理（例如，基于队列顺序或基于性能的映射），其可以提供 控制组用于监视或分析模式匹配算法的效果。 该方法还可以包括将路由的效果显示在至少一个结果变量上，该结果变量可以包括来自系统的模式匹配算法的收入生成，成本，客户满意度，第一呼叫解析，消除或其它可变输出。
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公开(公告)号：US20150264179A1
公开(公告)日：2015-09-17
申请号：US14728521
申请日：2015-06-02
Applicant: SATMAP INTERNATIONAL HOLDINGS LTD.
Inventor： Zia CHISHTI
CPC classification number: H04M3/5233 , H04M3/5133 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5236 , H04M2201/10 , H04M2201/12
Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including associating an outcome of an interaction between a contact and an agent with an identification of a matching strategy used for matching the contact with the agent.
Abstract translation: 公开了一种在联络中心系统中处理联系人和代理人的技术。 在一个具体实施例中，这些技术可以被实现为用于处理联络中心系统中的联系人和代理的方法，包括将联系人和代理之间的交互的结果与用于将联系人与 代理商
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Patent Agency Ranking
公开(公告)号：US09054794B2
公开(公告)日：2015-06-09
申请号：US14286710
申请日：2014-05-23
Applicant: Broadcom Corporation
Inventor： Christopher Cunningham , Jianming Zhu
CPC classification number: H04B17/336 , H04B3/48 , H04L12/2898 , H04L41/0631 , H04L41/0677 , H04L2012/6478 , H04M3/085 , H04M3/304 , H04M3/306 , H04M2201/12
Abstract: A modem or associated computing or testing device is configured to detect the presence of one or more faults that affect DSL communications, and upon their detection, generate, for example, an indication, communication or message that recommends corrective action. In this context, a fault is generally caused by one or more unfiltered devices, impulsive noises, malfunctioning modems, or other factor that does not affect measured attenuation or measured noise, but does affect the signal-to-noise ratio (SNR) of the link. In addition to being able to generate a message guiding a user through corrective action, the system can estimate the rate impact of the detected fault.
Abstract translation: 调制解调器或相关联的计算或测试设备被配置为检测影响DSL通信的一个或多个故障的存在，并且在其检测时，生成例如建议纠正动作的指示，通信或消息。 在这种情况下，故障通常由一个或多个未滤波的设备，脉冲噪声，故障调制解调器或不影响测量的衰减或测量的噪声的其他因素引起，但是确实影响了信噪比（SNR） 链接。 除了能够通过纠正措施产生指导用户的消息之外，系统还可以估计检测到的故障的速率影响。
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公开(公告)号：US20150086004A1
公开(公告)日：2015-03-26
申请号：US14472998
申请日：2014-08-29
Applicant: SATMAP International Holdings Limited
Inventor： Zia Chishti
CPC classification number: H04M3/5233 , H04M3/5133 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5236 , H04M2201/10 , H04M2201/12
Abstract: Systems and methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. An exemplary method includes mapping a first portion (or fraction) of callers to agents according to a performance and/or pattern matching algorithm based on comparing caller data associated with the callers and agent data associated with the agents. The method further includes mapping a second portion of the callers (e.g., the remaining portion or fraction of all callers) to agents differently than the first portion of the callers (e.g., mapping based on queue order or performance based), which may provide a control group for monitoring or analyzing the effect of the pattern matching algorithm. The method may further include displaying the effect of the routing on at least one outcome variable, which may include revenue generation, cost, customer satisfaction, first call resolution, cancellation, or other variable outputs from the pattern matching algorithm of the system.
Abstract translation: 公开了用于将呼叫者路由到联络中心中的代理的系统和方法以及智能路由系统。 一种示例性方法包括基于与呼叫者相关联的呼叫者数据和与该代理相关联的代理数据的比较，根据性能和/或模式匹配算法将呼叫者的第一部分（或部分）映射到代理。 该方法还包括将呼叫者的第二部分（例如，所有呼叫者的剩余部分或分数）映射到与呼叫者的第一部分不同的代理（例如，基于队列顺序或基于性能的映射），其可以提供 控制组用于监视或分析模式匹配算法的效果。 该方法还可以包括将路由的效果显示在至少一个结果变量上，该结果变量可以包括来自系统的模式匹配算法的收入生成，成本，客户满意度，第一呼叫解析，消除或其它可变输出。
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公开(公告)号：US20150003596A1
公开(公告)日：2015-01-01
申请号：US14381054
申请日：2013-02-15
Applicant: BRITISH TELECOMMUNICATIONS PLC
Inventor： Christopher Marcus Croot , Ashley Pickering , Philipp Anthony Everett , Alan Edson Cooper , Ian Edwin Horsley
CPC classification number: H04M3/367 , H04L12/2869 , H04L12/2878 , H04L41/0896 , H04L43/0829 , H04L47/24 , H04M3/007 , H04M3/2227 , H04M3/304 , H04M3/365 , H04M11/062 , H04M2201/12
Abstract: A method and corresponding device for determining a data connection profile for a data connection (15) between one of a plurality of end-user devices (14, 16, 18) and an aggregation transceiver device (24, 34), the data connection belonging to one of a plurality of predetermined categories, each category being associated with one of a plurality of service providing entities (62, 64, 66), the method comprising receiving performance data indicative of the performance of a data connection; receiving an entity identifier indicative of one of said plurality of service providing entities, and determining in dependence thereon the category to which the data connection belongs; and determining a data connection profile for the data connection in dependence on the performance data and on the category so-determined, the data connection profile specifying a set of values for one or more parameters associated with the data connection.
Abstract translation: 一种用于确定多个终端用户设备（14,16,18）中的一个与聚合收发器设备（24,34）之间的数据连接（15）的数据连接简档的方法和相应设备，所述数据连接属于 到多个预定类别中的一个，每个类别与多个服务提供实体（62,64,66）中的一个相关联，所述方法包括：接收指示数据连接的执行的演奏数据; 接收指示所述多个服务提供实体中的一个的实体标识符，并依赖于数据连接所属的类别; 以及根据所述性能数据和所确定的类别确定所述数据连接的数据连接简档，所述数据连接简档指定与所述数据连接相关联的一个或多个参数的一组值。
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公开(公告)号：US08824658B2
公开(公告)日：2014-09-02
申请号：US12266446
申请日：2008-11-06
Applicant: Zia Chishti
Inventor： Zia Chishti
CPC classification number: H04M3/5233 , H04M3/5133 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5236 , H04M2201/10 , H04M2201/12
Abstract: Systems and methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. An exemplary method includes mapping a first portion (or fraction) of callers to agents according to a performance and/or pattern matching algorithm based on comparing caller data associated with the callers and agent data associated with the agents. The method further includes mapping a second portion of the callers (e.g., the remaining portion or fraction of all callers) to agents differently than the first portion of the callers (e.g., mapping based on queue order or performance based), which may provide a control group for monitoring or analyzing the effect of the pattern matching algorithm. The method may further include displaying the effect of the routing on at least one outcome variable, which may include revenue generation, cost, customer satisfaction, first call resolution, cancellation, or other variable outputs from the pattern matching algorithm of the system.
Abstract translation: 公开了用于将呼叫者路由到联络中心中的代理的系统和方法以及智能路由系统。 一种示例性方法包括基于与呼叫者相关联的呼叫者数据和与该代理相关联的代理数据的比较，根据性能和/或模式匹配算法将呼叫者的第一部分（或部分）映射到代理。 该方法还包括将呼叫者的第二部分（例如，所有呼叫者的剩余部分或分数）映射到与呼叫者的第一部分不同的代理（例如，基于队列顺序或基于性能的映射），其可以提供 控制组用于监视或分析模式匹配算法的效果。 该方法还可以包括将路由的效果显示在至少一个结果变量上，该结果变量可以包括来自系统的模式匹配算法的收入生成，成本，客户满意度，第一呼叫解析，消除或其它可变输出。
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190.发明授权Methods and apparatus to measure market share for voice over internet protocol carriers 有权测量互联网协议运营商语音市场份额的方法和设备公开(公告)号：US08824459B2
公开(公告)日：2014-09-02
申请号：US13616650
申请日：2012-09-14
Applicant: Shi Lu , Jerome Baccelli
Inventor： Shi Lu , Jerome Baccelli
IPC: H04L12/66
CPC classification number: H04M3/36 , H04L29/12132 , H04L29/1216 , H04L61/1552 , H04L61/157 , H04L65/1069 , H04M3/32 , H04M7/006 , H04M2201/12
Abstract: Methods and apparatus to measure market share for VoIP carriers is disclosed. An example method includes querying a plurality of VoIP carrier servers to determine the VoIP carrier server that owns the telephone subscriber number (SN), in response to the querying, receiving a plurality of messages operable to determine whether the telephone SN is found within any one of the plurality of VoIP carrier servers, when the received plurality of messages is at least one of inconclusive or when the telephone SN is not found within any one of the plurality of VoIP carrier servers, placing a first partial call to the telephone SN from a first VoIP number within a first VoIP carrier network, receiving a first signal from the first VoIP carrier network, and based on the first received signal, determining whether the telephone SN belongs to the first VoIP carrier network.
Abstract translation: 披露了衡量VoIP运营商市场份额的方法和手段。 示例性方法包括：响应于查询，查询多个VoIP载波服务器来确定拥有电话用户号码（SN）的VoIP载波服务器，接收多个消息，用于确定是否在任何一个 在多个VoIP载波服务器中，当接收到的多个消息是不确定的或者当多个VoIP载波服务器中的任一个中没有找到电话SN时，从第一部分呼叫 在第一VoIP载波网络内的第一VoIP号码，从第一VoIP载波网络接收第一信号，并且基于第一接收信号，确定电话机SN是否属于第一VoIP载波网络。
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