公开(公告)号：US12273387B1

公开(公告)日：2025-04-08

申请号：US17365901

申请日：2021-07-01

Applicant: 8x8, Inc.

Inventor： Bryan Martin ,  Zhishen Liu ,  Qing Zhao

IPC: H04L29/06 ,  H04L9/40

Abstract: A system is provided that includes one or more computing servers and a processing circuit for analyzing data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to analyze data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the analyzed data transactions. The processing circuit is configured to determine a threat level as function of the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a threshold level indicated in the security policy of the user account, the processing circuit performs an action for the user account that is associated with the threshold level.

公开(公告)号：US11849057B1

公开(公告)日：2023-12-19

申请号：US17709957

申请日：2022-03-31

Applicant: 8x8, Inc.

Inventor： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

IPC: H04M3/42 ,  H04M3/22 ,  H04M3/51 ,  H04M3/58 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04M3/5175 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/5232 ,  H04M3/58 ,  H04M7/009 ,  H04M7/0084

Abstract: In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to the server set which route incoming calls (e.g., for a plurality of agents in a communications/call center). The processing circuit is configured to receive communications event messages from the server set for communications routed by the server set, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

公开(公告)号：US11652924B1

公开(公告)日：2023-05-16

申请号：US17108283

申请日：2020-12-01

Applicant: 8x8, Inc.

Inventor： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

IPC: H04M7/00 ,  H04M3/22

CPC classification number: H04M7/0084 ,  H04M3/2218 ,  H04M7/009

Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes a first processing circuit communicatively coupled to an IPBX server. The IPBX server is configured to generate call event messages for the VoIP calls routed by the IPBX server. The first processing circuit is configured to generate call summary metrics from the call event messages. The call summary metrics and/or related data indicate respective sets of call data for participants of the calls routed by the IPBX server. A second processing circuit is configured to identify organizations associated with the participants of the calls. The second processing circuit aggregates the call related data to assess needs of the organization.

公开(公告)号：US11265423B1

公开(公告)日：2022-03-01

申请号：US16922796

申请日：2020-07-07

Applicant: 8x8, Inc.

Inventor： Zhishen Liu ,  Qing Zhao

IPC: H04M7/00 ,  H04L65/1069 ,  H04L65/1053 ,  H04N21/4788 ,  H04N21/00 ,  H04N21/45 ,  H04N21/426 ,  H04N21/443 ,  H04N21/643 ,  H04L43/045 ,  H04L43/0817 ,  H04N21/258 ,  H04M3/42

Abstract: Apparatus and methods are disclosed for display-related analysis of call data in an IPBX. In an example embodiment, an apparatus is configured to route data/VoIP calls via a data-communications server. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A processing circuit is configured to generate call summary metrics from call event messages for calls routed by the server and with subscription requests being associated with the parameters of interest. The call summary metrics are evaluated in connection with the parameters of interest as subscribed to by the devices and results of the evaluation are provided to the communication devices.

公开(公告)号：US10057416B1

公开(公告)日：2018-08-21

申请号：US15431291

申请日：2017-02-13

Applicant: 8x8, Inc.

Inventor： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

IPC: H04L12/26 ,  H04M3/42 ,  H04M7/00 ,  H04M3/22

CPC classification number: H04M3/42195 ,  H04M3/2218 ,  H04M3/42314 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/0054 ,  H04M7/006 ,  H04M7/0066 ,  H04M7/009 ,  H04M15/34 ,  H04M15/56 ,  H04M2203/551 ,  H04M2250/60 ,  H04Q3/10

Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.

公开(公告)号：US09794293B1

公开(公告)日：2017-10-17

申请号：US15074147

申请日：2016-03-18

Applicant: 8x8, Inc.

Inventor： Bryan Martin ,  Zhishen Liu ,  Qing Zhao

IPC: H04L29/08 ,  H04L29/06

CPC classification number: H04L63/20 ,  H04L63/102 ,  H04L63/1408 ,  H04L63/1433

Abstract: A system is provided that includes one or more computing servers and a processing circuit for monitoring data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to monitor data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes a set of conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the monitored data. The processing circuit is configured to determine a threat level based on the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a first threshold level indicated in the security policy of the user account, the processing circuit sends a notification to an authorized user of the user account.

公开(公告)号：US10798240B1

公开(公告)日：2020-10-06

申请号：US16105327

申请日：2018-08-20

Applicant: 8x8, Inc.

Inventor： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

IPC: H04M3/42 ,  H04M15/34 ,  H04M3/22 ,  H04M7/00 ,  H04M15/00 ,  H04Q3/10

Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.

公开(公告)号：US10560580B1

公开(公告)日：2020-02-11

申请号：US16545776

申请日：2019-08-20

Applicant: 8x8, Inc.

Inventor： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

IPC: H04W36/00 ,  H04M7/00 ,  H04M3/51 ,  H04M3/22 ,  H04M3/523 ,  H04M3/58

Abstract: Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is configured and arranged to route calls for a plurality of agents in a communications/call center. The processing circuit is configured to receive communications event messages from the IPBX server for communications routed by the IPBX server, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

公开(公告)号：US10389883B1

公开(公告)日：2019-08-20

申请号：US15955361

申请日：2018-04-17

Applicant: 8x8, Inc.

Inventor： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

IPC: H04L29/06 ,  H04M7/00 ,  H04M3/51 ,  H04M3/22 ,  H04M3/58 ,  H04M3/523

Abstract: Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is configured and arranged to route calls for a plurality of agents in a communications/call center. The processing circuit is configured to receive communications event messages from the IPBX server for communications routed by the IPBX server, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

公开(公告)号：US09300679B1

公开(公告)日：2016-03-29

申请号：US14107656

申请日：2013-12-16

Applicant: 8x8, Inc.

Inventor： Bryan Martin ,  Zhishen Liu ,  Qing Zhao

IPC: H04L29/06

CPC classification number: H04L63/20 ,  H04L63/102 ,  H04L63/1408 ,  H04L63/1433

Abstract: A system is provided that includes one or more computing servers and a processing circuit for monitoring data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to monitor data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes a set of conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the monitored data. The processing circuit is configured to determine a threat level based on the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a first threshold level indicated in the security policy of the user account, the processing circuit sends a notification to an authorized user of the user account.

Abstract translation: 提供了一种包括一个或多个计算服务器和用于监视计算服务器的数据事务的处理电路的系统。 每个计算服务器被配置为向远程用户提供相应的服务。 处理电路被配置为监视与用户帐户相关联的至少一个计算服务器的数据事务。 用户帐户的安全策略包括当通过监视数据的各种特征满足条件时指示未授权访问的一组条件。 处理电路被配置为基于数据事务的特性和安全策略的条件来确定威胁级别。 响应于威胁级别超过用户帐户的安全策略中指示的第一阈值级别，处理电路向用户帐户的授权用户发送通知。