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公开(公告)号：US12238242B1
公开(公告)日：2025-02-25
申请号：US17581661
申请日：2022-01-21
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao , Bryan R. Martin
Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes an IPBX server configured to route VOIP calls for a plurality of end-users having respective VoIP-enabled circuit devices communicatively coupled to the IPBX server via a communications network. A processing circuit is communicatively coupled to the IPBX server. The processing circuit is configured to receive call event messages corresponding to a plurality of end-users from the IPBX server and generate call models from the call event messages. The processing circuit also generates call summary metrics from the call models. In response to an input query, the processing circuit evaluates the call summary metrics for a parameter of interest specified in the input query to generate data for the parameter of interest.
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公开(公告)号：US11706350B1
公开(公告)日：2023-07-18
申请号：US17683515
申请日：2022-03-01
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao
IPC: H04L65/1053 , H04M7/00 , H04L65/1069 , H04N21/4788 , H04N21/00 , H04N21/45 , H04N21/426 , H04N21/443 , H04N21/643 , H04L43/045 , H04L43/0817 , H04N21/258 , H04M3/42
CPC classification number: H04M7/0084 , H04L43/045 , H04L43/0817 , H04L65/1053 , H04L65/1069 , H04N21/00 , H04N21/25825 , H04N21/42684 , H04N21/4432 , H04N21/4516 , H04N21/4788 , H04N21/64322 , H04M3/42314 , H04M7/009
Abstract: Exemplary aspects concern apparatuses and methods for display-related analysis of call data in an IPBX. In an example embodiment, an apparatus is configured to route data/VoIP calls via a data-communications server. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A processing circuit is configured to generate call summary metrics from call event messages for calls routed by the server and with subscription requests being associated with the parameters of interest. The call summary metrics are evaluated in connection with the parameters of interest as subscribed to by the devices and results of the evaluation are provided to the communications devices.
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公开(公告)号：US10419491B1
公开(公告)日：2019-09-17
申请号：US15785697
申请日：2017-10-17
Applicant: 8x8, Inc.
Inventor： Bryan Martin , Zhishen Liu , Qing Zhao
IPC: H04L29/06
Abstract: A system is provided that includes one or more computing servers and a processing circuit for analyzing data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to analyze data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the analyzed data transactions. The processing circuit is configured to determine a threat level as function of the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a first threshold level indicated in the security policy of the user account, the processing circuit performs an action for the user account that is associated with the first threshold level.
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公开(公告)号：US09578166B1
公开(公告)日：2017-02-21
申请号：US15239600
申请日：2016-08-17
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao , Bryan R. Martin
CPC classification number: H04M3/42195 , H04M3/2218 , H04M3/42314 , H04M7/0045 , H04M7/0048 , H04M7/0054 , H04M7/006 , H04M7/0066 , H04M7/009 , H04M15/34 , H04M15/56 , H04M2203/551 , H04M2250/60 , H04Q3/10
Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.
Abstract translation: 披露了IPBX服务器中呼叫路由的设备和方法。 第一处理电路通信地耦合到IPBX服务器，该IPBX服务器为具有相应的启用VoIP的设备的多个最终用户路由VoIP呼叫，并且为路由呼叫生成呼叫事件消息。 第一处理电路从呼叫事件消息产生呼叫摘要度量。 第二处理电路评估呼叫摘要度量以识别被丢失并且没有由终端用户返回的IPBX的一组来话呼叫。 第二处理电路将所识别的呼入呼叫集合与辅助数据源互相关联，以确定呼入呼叫集合的相应优先级。 第二处理电路存储指示所识别的集合的呼叫具有较高优先级的数据。
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公开(公告)号：US11240370B1
公开(公告)日：2022-02-01
申请号：US14725878
申请日：2015-05-29
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao , Bryan R. Martin
Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes an IPBX server configured to route VoIP calls for a plurality of end-users having respective VoIP-enabled circuit devices communicatively coupled to the IPBX server via a communications network. A call data processing circuit is communicatively coupled to the IPBX server. The call data processing circuit is configured to receive call event messages corresponding to a plurality of end-users from the IPBX server and generate call models from the call event messages. The call data processing circuit also generates call summary metrics from the call models. In response to an input query, the call data processing circuit evaluates the call summary metrics for a parameter of interest specified in the input query to generate data for the parameter of interest.
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Patent Agency Ranking
公开(公告)号：US11057436B1
公开(公告)日：2021-07-06
申请号：US16571857
申请日：2019-09-16
Applicant: 8x8, Inc.
Inventor： Bryan Martin , Zhishen Liu , Qing Zhao
IPC: H04L29/06
Abstract: A system is provided that includes one or more computing servers and a processing circuit for analyzing data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to analyze data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the analyzed data transactions. The processing circuit is configured to determine a threat level as function of the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a first threshold level indicated in the security policy of the user account, the processing circuit performs an action for the user account that is associated with the first threshold level.
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公开(公告)号：US10855849B1
公开(公告)日：2020-12-01
申请号：US14725944
申请日：2015-05-29
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao , Bryan R. Martin
Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes a first processing circuit communicatively coupled to an IPBX server. The IPBX server is configured to generate call event messages for the VoIP calls routed by the IPBX server. The first processing circuit is configured to generate call summary metrics from the call event messages. The call summary metrics indicate respective sets of call data for participants of the calls routed by the IPBX server. A second processing circuit is configured to identify organizations associated with the participants of the calls. The second processing circuit aggregates call summary metrics of the participants associated with at least one identified organization and identifies, based on the aggregated call summary metrics, needs of the organization that can be satisfied by a set of capabilities of an entity.
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公开(公告)号：US10135995B1
公开(公告)日：2018-11-20
申请号：US15943520
申请日：2018-04-02
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao
Abstract: Apparatus and methods are disclosed for display dependent analysis of call data in an IBPX. In an example embodiment, an apparatus communicatively coupled to an IPBX server is configured to route VoIP calls in the IPBX. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A first processing circuit is configured to generate call summary metrics from call event messages for calls routed by the IPBX server. A second processing circuit subscribes a device identified in the subscription request to the selected set of parameters of interest identified in the subscription request. The second processing circuit evaluates call summary metrics for each parameter of interest subscribed to by the devices and provides results of the evaluation to devices that are subscribed to the parameter of interest.
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公开(公告)号：US11297182B1
公开(公告)日：2022-04-05
申请号：US16786530
申请日：2020-02-10
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao , Bryan R. Martin
Abstract: Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is configured and arranged to route calls for a plurality of agents in a communications/call center. The processing circuit is configured to receive communications event messages from the IPBX server for communications routed by the IPBX server, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.
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公开(公告)号：US09936079B1
公开(公告)日：2018-04-03
申请号：US15638767
申请日：2017-06-30
Applicant: 8x8, Inc.
Inventor： Zhishen Liu , Qing Zhao
CPC classification number: H04M7/0084 , H04L43/045 , H04L43/0817 , H04L65/1053 , H04L65/1069 , H04M3/00 , H04M3/42314 , H04M7/009 , H04N21/00 , H04N21/25825 , H04N21/42684 , H04N21/4432 , H04N21/4516 , H04N21/4788 , H04N21/64322
Abstract: Apparatus and methods are disclosed for display dependent analysis of call data in an IBPX. In an example embodiment, an apparatus communicatively coupled to an IPBX server is configured to route VoIP calls in the IPBX. An interface circuit is configured to selected parameters of interest based on capabilities of a set of devices and generate subscription requests to subscribe the devices to the parameters of interest. A first processing circuit is configured to generate call summary metrics from call event messages for calls routed by the IPBX server. A second processing circuit subscribes a device identified in the subscription request to the selected set of parameters of interest identified in the subscription request. The second processing circuit evaluates call summary metrics for each parameter of interest subscribed to by the devices and provides results of the evaluation to devices that are subscribed to the parameter of interest.
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