Voice-operated interface for DTMF-controlled systems
    11.
    发明授权
    Voice-operated interface for DTMF-controlled systems 有权
    DTMF控制系统的语音接口

    公开(公告)号:US08917827B2

    公开(公告)日:2014-12-23

    申请号:US14021452

    申请日:2013-09-09

    Abstract: An arrangement for allowing “hands-free” access to DTMF-controlled systems, such as one's voice mail messaging systems, utilizes a speech-to-DTMF tone application that monitors the communication between the user and the DTMF-controlled system. A speech recognition unit is utilized to retrieve certain voice commands (e.g., “next”, “skip”, “repeat”, “forward”, etc.) when uttered by the user. The application then translates the received commands into the proper DTMF tone sequence used by the DTMF-controlled system and transmits the DTMF tones to the system. The application is particularly useful in the cell phone environment and avoids the necessity of the user to constantly switch between using the keypad and listening to messages/commands from the system.

    Abstract translation: 允许“免提”访问DTMF控制的系统(例如语音邮件消息系统)的安排利用语音到DTMF音调应用程序来监视用户和DTMF控制的系统之间的通信。 语音识别单元用于在用户发出时检索某些语音命令(例如,“下一个”,“跳过”,“重复”,“前进”等)。 然后,应用程序将接收到的命令转换为由DTMF控制的系统使用的正确的DTMF音调序列,并将DTMF音调发送到系统。 该应用在蜂窝电话环境中特别有用,并且避免了用户在使用键盘和从系统收听消息/命令之间不断地切换的必要性。

    Method of Handling Frequently Asked Questions in a Natural Language Dialog Service
    13.
    发明申请
    Method of Handling Frequently Asked Questions in a Natural Language Dialog Service 审中-公开
    在自然语言对话服务中处理常见问题的方法

    公开(公告)号:US20140149121A1

    公开(公告)日:2014-05-29

    申请号:US14171129

    申请日:2014-02-03

    CPC classification number: G10L21/00 G06F17/27 G10L13/02

    Abstract: A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer frequently asked questions.

    Abstract translation: 公开了支持语音的帮助台服务。 该服务包括用于识别来自用户的语音的自动语音识别模块,用于理解来自自动语音识别模块的输出的口语语言理解模块,用于生成来自用户对语音的响应的对话管理模块,自然语音文本 - 语音合成模块,用于合成语音以产生对用户的响应,以及常见问题模块。 常见问题模块通过改变语音来处理用户的常见问题,并提供预定的提示来回答常见问题。

    System and method of extracting clauses for spoken language understanding
    15.
    发明授权
    System and method of extracting clauses for spoken language understanding 有权
    提取语言理解条款的系统和方法

    公开(公告)号:US09484020B2

    公开(公告)日:2016-11-01

    申请号:US14468442

    申请日:2014-08-26

    CPC classification number: G10L15/063 G06F17/271 G06F17/277 G10L2015/0635

    Abstract: A clausifier for extracting clauses for spoken language understanding is disclosed. The method relates to generating a set of clauses from speech utterance text and comprises inserting at least one boundary tag in speech utterance text related to sentence boundaries, inserting at least one edit tag indicating a portion of the speech utterance text to remove, and inserting at least one conjunction tag within the speech utterance text. The result is a set of clauses that may be identified within the speech utterance text according to the inserted at least one boundary tag, at least one edit tag and at least one conjunction tag. The disclosed clausifier comprises a sentence boundary classifier, an edit detector classifier, and a conjunction detector classifier. The clausifier may comprise a single classifier or a plurality of classifiers to perform the steps of identifying sentence boundaries, editing text, and identifying conjunctions within the text.

    Abstract translation: 公开了一种用于提取语言理解条款的语言。 该方法涉及从语音话语文本生成一组子句,并且包括在与句子边界相关的语音话语文本中插入至少一个边界标签,插入至少一个编辑标签,该编辑标签指示语音话语文本的一部分以去除并插入 讲话话语文本内的至少一个连接标签。 结果是可以根据插入的至少一个边界标签,至少一个编辑标签和至少一个连接标签在语音发音文本内识别的一组子句。 所公开的分类器包括句子边界分类器,编辑检测器分类器和连接检测器分类器。 克隆器可以包括单个分类器或多个分类器,以执行识别句子边界,编辑文本以及识别文本内的连词的步骤。

    Methods and Systems for Natural Language Understanding Using Human Knowledge and Collected Data
    16.
    发明申请
    Methods and Systems for Natural Language Understanding Using Human Knowledge and Collected Data 有权
    使用人类知识和收集数据的自然语言理解的方法和系统

    公开(公告)号:US20140330555A1

    公开(公告)日:2014-11-06

    申请号:US14338602

    申请日:2014-07-23

    CPC classification number: G10L15/183 G06F17/2818 G10L15/14 G10L15/19

    Abstract: Disclosed herein are systems and methods to incorporate human knowledge when developing and using statistical models for natural language understanding. The disclosed systems and methods embrace a data-driven approach to natural language understanding which progresses seamlessly along the continuum of availability of annotated collected data, from when there is no available annotated collected data to when there is any amount of annotated collected data.

    Abstract translation: 这里公开的是在开发和使用自然语言理解的统计模型时将人类知识结合在一起的系统和方法。 所公开的系统和方法包含一种数据驱动的自然语言理解方法,其从注释收集的数据的可用性的连续性无缝地进行,从没有可用的注释收集的数据到当有任何数量的注释收集的数据时。

    System and Method of Spoken Language Understanding in Human Computer Dialogs
    17.
    发明申请
    System and Method of Spoken Language Understanding in Human Computer Dialogs 有权
    人类对话中口语理解的系统与方法

    公开(公告)号:US20140074477A1

    公开(公告)日:2014-03-13

    申请号:US14081166

    申请日:2013-11-15

    Abstract: A system and method are disclosed that improve automatic speech recognition in a spoken dialog system. The method comprises partitioning speech recognizer output into self-contained clauses, identifying a dialog act in each of the self-contained clauses, qualifying dialog acts by identifying a current domain object and/or a current domain action, and determining whether further qualification is possible for the current domain object and/or current domain action. If further qualification is possible, then the method comprises identifying another domain action and/or another domain object associated with the current domain object and/or current domain action, reassigning the another domain action and/or another domain object as the current domain action and/or current domain object and then recursively qualifying the new current domain action and/or current object. This process continues until nothing is left to qualify.

    Abstract translation: 公开了一种提高口语对话系统中的自动语音识别的系统和方法。 该方法包括将语音识别器输出划分为独立子句,识别每个自包含子句中的对话行为,通过识别当前域对象和/或当前域动作进行限定对话行为,以及确定是否可进一步限定 对于当前域对象和/或当前域操作。 如果可以进一步鉴定,则该方法包括识别与当前域对象和/或当前域操作相关联的另一域操作和/或另一域对象,将另一域操作和/或另一域对象重新分配为当前域操作,以及 /或当前域对象,然后递归地限定新的当前域操作和/或当前对象。 这个过程一直持续到没有什么是剩下的资格。

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