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    Video adaptation in conferencing using power or view indications
    11.
    发明授权
    Video adaptation in conferencing using power or view indications 有权

    公开(公告)号：US10917611B2

    公开(公告)日：2021-02-09

    申请号：US14734085

    申请日：2015-06-09

    Applicant: Avaya Inc.

    Inventor： Mehmet Balasaygun ,  John Buford

    IPC: H04N7/14

    Abstract: Conferencing applications run a variety of devices, including portable devices, such as smart phones, laptop computers, and tablet computers. A source device may be taking a high-resolution video to provide the video as a conference portion of a conference being viewed by a number of devices. The number of devices displaying the conference may only be displaying the conference portion as a thumbnail image, or other low-data image, or not be currently displaying the conference portion at all. The number of devices viewing the conference may then signal back to the source device to downgrade/terminate the capturing and/or transmission of the video. The source device then provides the video or other conference portion in a data-thrifty format more closely matching the conference portion as it is being displayed on the number of devices.

    System and method to use location-aware DNS responses as input to media relay selection for WebRTC
    12.
    发明授权
    System and method to use location-aware DNS responses as input to media relay selection for WebRTC 有权

    公开(公告)号：US10587449B2

    公开(公告)日：2020-03-10

    申请号：US15653239

    申请日：2017-07-18

    Applicant: Avaya, Inc.

    Inventor： Jason G. Tanabe ,  Mehmet Balasaygun ,  Adrian Lee ,  Jing (Jerry) Xie

    IPC: H04L29/06 ,  H04L29/12 ,  H04L29/08 ,  H04W4/18

    Abstract: A region specific proxy server receives a first request to establish a communication session from a communication device. The first request is based on an address of the region specific proxy server identified by a DNS server. The region specific proxy server generates and sends, to a media control service, a second request to identify a region specific media relay. The second request comprises the address of the region specific proxy server. The proxy server receives, from the media control service, an address of the region specific media relay that is selected based on the address of the region specific proxy server. The proxy server sends the address of the region specific media relay to the communication device. The communication device uses the address of the region specific media relay to establish a media communication session (e.g., a voice media communication session) using the region specific media relay.

    System and method for determining conference participation
    15.
    发明授权
    System and method for determining conference participation 有权
    决定会议参与的制度和方法

    公开(公告)号：US09426421B2

    公开(公告)日：2016-08-23

    申请号：US14478640

    申请日：2014-09-05

    Applicant: Avaya Inc.

    Inventor： Mehmet Balasaygun ,  Jon Silverman ,  John Buford

    IPC: H04N7/15 ,  H04M3/56 ,  H04L29/08 ,  H04L29/06

    CPC classification number: H04N7/15 ,  H04L12/1813 ,  H04L12/1822 ,  H04L12/1831 ,  H04L65/403 ,  H04L65/4038 ,  H04L67/22 ,  H04M3/568 ,  H04N7/152

    Abstract: Disclosed herein are systems, methods, and computer-readable storage media for tracking engagement of participants in a presentation. An example system implementing the method can identify a presenter in a conference and participants in the conference. Then the system can gather, during a presentation by the presenter in the conference, engagement data about the participants. The system can generate or calculate an engagement score based on the engagement data, and present the engagement score to the presenter during the presentation. The system can gather the engagement data from participant devices through which the participants are accessing the presentation or from other participant devices not directly involved with the presentation. The engagement data can include participant voice activity in the conference, participant voice activity with others outside of the conference, participant audio data, participant video data, participant mute status, participant interactions with other applications, participant interactions with computing devices and participant multi-tasking.

    Abstract translation: 本文公开了用于跟踪演示中的参与者的参与的系统，方法和计算机可读存储介质。 实现该方法的示例系统可以识别会议中的演示者和会议中的参与者。 然后系统可以在主持人在会议期间的演讲中收集有关参与者的参与数据。 该系统可以基于参与数据生成或计算参与分数，并且在呈现期间向演示者呈现参与分数。 该系统可以从参与者设备收集参与者数据，参与者通过该参与者访问演示文稿，或者从不直接参与演示的其他参与者设备。 参与数据可以包括会议中的参与者语音活动，与会议之外的其他人的参与者语音活动，参与者音频数据，参与者视频数据，参与者静音状态，与其他应用的参与者交互，与计算设备的参与者交互以及参与者多任务 。

    PRIORITY RECONNECTION OF DROPPED NODES FROM A NETWORK
    16.
    发明申请
    PRIORITY RECONNECTION OF DROPPED NODES FROM A NETWORK 审中-公开

    公开(公告)号：US20200288018A1

    公开(公告)日：2020-09-10

    申请号：US16291549

    申请日：2019-03-04

    Applicant: Avaya Inc.

    Inventor： Mehmet Balasaygun ,  Dragan Grebovic ,  David Chavez ,  Kurt Haserodt

    IPC: H04M3/523 ,  H04M3/22

    Abstract: Contact centers may receive a call that is unintentionally disconnected or has poor audio quality. If the customer needs to call again, re-entering the normal queuing process, which may have a significant delay, or re-starting an issue (e.g., providing background information, stating a problem, etc.) further adds to the frustration. Methods and systems are provided to enable a customer, who is disconnected or other wise unable to communicate effectively with an agent, to be re-queued at a higher priority, if they call the contact center again, such as within a period of time likely to be associated with the same event.

    Sequenced applications for controlling communication features
    17.
    发明授权
    Sequenced applications for controlling communication features 有权

    公开(公告)号：US10757547B2

    公开(公告)日：2020-08-25

    申请号：US15807322

    申请日：2017-11-08

    Applicant: Avaya Inc.

    Inventor： Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Adrian Lee ,  Ruby Agarwal

    IPC: H04W4/20 ,  H04L29/08 ,  G06F9/54 ,  H04W4/50 ,  H04W4/60

    Abstract: A registration is received from an application framework. The registration is for the application framework to be notified of an event managed by a service gateway. The event is based on a communication service provided by the service gateway. The service gateway detects the event. The service gateway sends a notification associated with the event to the application framework. The notification associated with the event comprises information associated with the event. For example, the notification may include a caller's name and address. An object is received from the application framework that is associated with the event. The object associated with the event further comprises extension information that is not used by the communication service/service gateway. A message is sent to a communication endpoint and/or an external application that comprises the object. The extension information is used to provide custom services that are not supported by the communication service/service gateway.

    SYSTEM AND METHOD FOR PROVIDING A RICH USER EXPERIENCE FOR CELLULAR CALLS
    18.
    发明申请
    SYSTEM AND METHOD FOR PROVIDING A RICH USER EXPERIENCE FOR CELLULAR CALLS 审中-公开

    公开(公告)号：US20190312918A1

    公开(公告)日：2019-10-10

    申请号：US15948631

    申请日：2018-04-09

    Applicant: Avaya Inc.

    Inventor： Mehmet Balasaygun ,  Kurt Haserodt

    IPC: H04L29/06 ,  H04L29/08

    Abstract: An invitation is received from a cell phone application in a mobile device to join or establish a conference session. A determination is made that the invitation to join or establish the conference session is from a cellular network. For example, the invitation may be based on a known cellular telephone number in the request to join or establish the conference session. A push notification message is sent to a push notification service. The push notification message causes a conferencing application on the mobile device to become active. For example, the push notification message may cause the conferencing application to be launched in the mobile device. A message is received that indicates the conferencing application is active. Information is sent associated with the conference session to the active conferencing application. The information is then displayed to a user. An embodiment is also described for a collaboration application.

    Integration of real-time and non-real-time communications
    19.
    发明授权
    Integration of real-time and non-real-time communications 有权

    公开(公告)号：US10404646B2

    公开(公告)日：2019-09-03

    申请号：US15006293

    申请日：2016-01-26

    Applicant: Avaya Inc.

    Inventor： Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Jonathan Mark Silverman ,  David Skiba

    IPC: H04L12/58 ,  H04L29/06

    Abstract: First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in a second communication medium associated with the first topic identifier. The first and second communication mediums are different communication mediums. The second communication session occurs after the first communication session has ended. For example, the second communication medium may be an email that occurs after a voice call has completed. The first information and the second information are stored in a first topic record based on the first topic identifier. A user can then access the topic record to view the first and second communication information for the topic.

    SYSTEMS AND METHODS FOR MEDIA TUNNELING THROUGH EDGE SERVER
    20.
    发明申请
    SYSTEMS AND METHODS FOR MEDIA TUNNELING THROUGH EDGE SERVER 审中-公开

    公开(公告)号：US20180054468A1

    公开(公告)日：2018-02-22

    申请号：US15335735

    申请日：2016-10-27

    Applicant: Avaya Inc.

    Inventor： Stephen Whynot ,  Mehmet Balasaygun ,  Manish Chaterjee

    IPC: H04L29/06 ,  H04L29/08 ,  H04L12/46

    CPC classification number: H04L65/1069 ,  H04L12/4633 ,  H04L65/1006 ,  H04L65/105 ,  H04L67/02

    Abstract: Embodiments provide systems and methods for exchanging media through an edge server between different communication networks. More specifically, embodiments of the present disclosure provide systems and methods for establishing and conducting voice and/or video communications between one or more parties on a private network, such as within an enterprise, and one or more parties on a different network such as another private network or an open network such as the Internet using an edge server of the enterprise network. This edge server, also referred to herein as a Session Border Controller (SBC), can be adapted to allow media packets to traverse through a port typically kept open by enterprise firewalls and used for other data exchanges such as HyperText Transfer Protocol (HTTP) data traffic. The SBC can also provide multiplexing and demultiplexing of media streams through the same port and address to traverse firewalls between the different communication networks.

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