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    SYSTEM AND METHOD FOR COMMUNICATION MANAGEMENT
    11.
    发明申请
    SYSTEM AND METHOD FOR COMMUNICATION MANAGEMENT 有权
    用于通信管理的系统和方法

    公开(公告)号：US20090116403A1

    公开(公告)日：2009-05-07

    申请号：US11933651

    申请日：2007-11-01

    申请人： Sean Callanan ,  Gary Denner ,  Patrick Joseph O'Sullivan ,  Al Chakra

    发明人： Sean Callanan ,  Gary Denner ,  Patrick Joseph O'Sullivan ,  Al Chakra

    IPC分类号： H04L12/28

    CPC分类号： H04L12/5855 ,  H04L51/14 ,  H04L67/24 ,  H04L67/306

    摘要： A method and computer program product for managing communications with a user include defining one or more communication profiles for a user, in which defining the one or more communication profiles includes defining one or more communication channels for the user, and defining a preferred communication schedule for each of the one or more communication channels. The preferred communication schedule is associated with a respective one of the one or more communication channels. Communications with the user by a contacting user are managed based upon, at least in part, the one or more communication profiles for the user.

    摘要翻译： 用于管理与用户的通信的方法和计算机程序产品包括为用户定义一个或多个通信简档，其中定义一个或多个通信简档包括为用户定义一个或多个通信信道，并且为 每个一个或多个通信信道。 优选的通信调度与一个或多个通信信道中的相应一个相关联。 至少部分地基于用户的一个或多个通信简档管理由联系用户与用户的通信。

    PROVIDING ACCURATE RECIPIENT LISTS BY CORRELATING TAGGED KEYWORDS TO RECIPIENT LISTS
    12.
    发明申请
    PROVIDING ACCURATE RECIPIENT LISTS BY CORRELATING TAGGED KEYWORDS TO RECIPIENT LISTS 有权
    通过将标签关键字连接到接收者列表来提供精确的接收者

    公开(公告)号：US20120330951A1

    公开(公告)日：2012-12-27

    申请号：US13166961

    申请日：2011-06-23

    申请人： Al Chakra ,  Gary Denner ,  Itzhack Goldberg ,  Mette F. Hammer ,  George Kyriacou ,  Patrick J. O'Sullivan

    发明人： Al Chakra ,  Gary Denner ,  Itzhack Goldberg ,  Mette F. Hammer ,  George Kyriacou ,  Patrick J. O'Sullivan

    IPC分类号： G06F17/30

    CPC分类号： G06Q10/107 ,  G06F17/30017 ,  G06F17/30749 ,  G06F17/30772 ,  G06F17/30879 ,  H04L51/04 ,  H04L51/16 ,  H04M1/72547

    摘要： A method, system and computer program product for providing accurate recipients lists. Keywords (e.g., processor, monitor) in a document (e.g., electronic mail message) are identified. These keywords are tagged, where tagging refers to an index term assigned to a piece of information, such as these keywords. A list of recipients may be provided to be correlated with these tagged keywords. The list of recipients is associated with these tagged keywords thereby providing a predefined recipient list to be used when a subsequent document with these tagged keywords is identified. Furthermore, the user is provided an option to modify this recipient list when a subsequent document containing the tagged keywords associated with the recipient list is identified thereby ensuring an accurate recipient list is used.

    摘要翻译： 一种用于提供准确收件人列表的方法，系统和计算机程序产品。 识别文档中的关键字（例如，处理器，监视器）（例如，电子邮件消息）。 这些关键字被标记，其中标记是指分配给一条信息的索引术语，例如这些关键字。 可以提供收件人列表以与这些标记的关键字相关联。 收件人列表与这些标记的关键字相关联，从而提供了当具有这些标记关键字的后续文档被识别时要使用的预定义收件人列表。 此外，当识别包含与接收者列表相关联的标记的关键字的后续文档时，向用户提供修改该收件人列表的选项，从而确保使用准确的接收者列表。

    Providing accurate recipient lists by correlating tagged keywords to recipient lists
    13.
    发明授权
    Providing accurate recipient lists by correlating tagged keywords to recipient lists 有权
    通过将标记的关键字与收件人列表相关联来提供准确的收件人列表

    公开(公告)号：US09563879B2

    公开(公告)日：2017-02-07

    申请号：US13166961

    申请日：2011-06-23

    申请人： Al Chakra ,  Gary Denner ,  Itzhack Goldberg ,  Mette F. Hammer ,  George Kyriacou ,  Patrick J. O'Sullivan

    发明人： Al Chakra ,  Gary Denner ,  Itzhack Goldberg ,  Mette F. Hammer ,  George Kyriacou ,  Patrick J. O'Sullivan

    IPC分类号： G06F17/30 ,  G06Q10/10 ,  H04L12/58 ,  H04M1/725

    CPC分类号： G06Q10/107 ,  G06F17/30017 ,  G06F17/30749 ,  G06F17/30772 ,  G06F17/30879 ,  H04L51/04 ,  H04L51/16 ,  H04M1/72547

    摘要： A method, system and computer program product for providing accurate recipients lists. Keywords (e.g., processor, monitor) in a document (e.g., electronic mail message) are identified. These keywords are tagged, where tagging refers to an index term assigned to a piece of information, such as these keywords. A list of recipients may be provided to be correlated with these tagged keywords. The list of recipients is associated with these tagged keywords thereby providing a predefined recipient list to be used when a subsequent document with these tagged keywords is identified. Furthermore, the user is provided an option to modify this recipient list when a subsequent document containing the tagged keywords associated with the recipient list is identified thereby ensuring an accurate recipient list is used.

    摘要翻译： 一种用于提供准确收件人列表的方法，系统和计算机程序产品。 识别文档中的关键字（例如，处理器，监视器）（例如，电子邮件消息）。 这些关键字被标记，其中标记是指分配给一条信息的索引术语，例如这些关键字。 可以提供收件人列表以与这些标记的关键字相关联。 收件人列表与这些标记的关键字相关联，从而提供了当具有这些标记关键字的后续文档被识别时要使用的预定义收件人列表。 此外，当识别包含与接收者列表相关联的标记的关键字的后续文档时，向用户提供修改该收件人列表的选项，从而确保使用准确的接收者列表。

    METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTEXT SPECIFIC FORMALITY CONTROL
    14.
    发明申请
    METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTEXT SPECIFIC FORMALITY CONTROL 审中-公开
    提供通信语境特定格式控制的方法和系统

    公开(公告)号：US20080126481A1

    公开(公告)日：2008-05-29

    申请号：US11563208

    申请日：2006-11-26

    申请人： Al Chakra ,  Jonathan P. Thomson ,  Patrick Joseph O'Sullivan ,  Sean Callanan

    发明人： Al Chakra ,  Jonathan P. Thomson ,  Patrick Joseph O'Sullivan ,  Sean Callanan

    IPC分类号： G06F15/16

    CPC分类号： H04L67/20 ,  H04L51/063

    摘要： A system for automatically providing different levels of formality controls in a communication is disclosed, in which a formality level is determined based on a current communication context. The formality level is used to enable an appropriate level of automatic checking of the communication contents. The determination of a formality level for a communication may be based on any specific context information regarding the participants and/or contents of a communication. including but not limited to the relative positions of participants within an organizational hierarchy (“organizational distance”), the professional relationships of the participants (e.g. service provider to client/customer), the frequency of communications between participants, the geographic locations of participants, the number of previous errors in the communication contents, configurable participant preferences, express communication settings by participants, etc. The determined formality level may be used to enable any specific type or level of automatic message contents checking, including but not limited to various types and levels of spell checking (e.g. location specific spell checking), grammar checking, acronym substitution, cultural filtering, etc. The disclosed system may determine organisational distances based on the contents of user directories, such as lightweight directory access protocol (LDAP) directories.

    摘要翻译： 公开了一种用于在通信中自动提供不同级别的形式控制的系统，其中基于当前通信上下文确定形式级别。 形式级别用于启用适当级别的通信内容的自动检查。 通信的形式级别的确定可以基于关于参与者的任何特定上下文信息和/或通信的内容。 包括但不限于参与者在组织层级（“组织距离”）中的相对位置，参与者（例如服务提供商与客户/客户）的专业关系，参与者之间的通信频率，参与者的地理位置， 通信内容中先前错误的数量，可配置的参与者偏好，由参与者表达通信设置等。所确定的形式级别可以用于实现任何特定类型或级别的自动消息内容检查，包括但不限于各种类型和 拼写检查的水平（例如，特定地点拼写检查），语法检查，首字母缩略词替换，文化过滤等。所公开的系统可以基于诸如轻量级目录访问协议（LDAP）目录的用户目录的内容来确定组织距离。

    METHOD AND SYSTEM FOR DYNAMICALLY CHANGING USER SESSION BEHAVIOR BASED ON USER AND/OR GROUP CLASSIFICATION IN RESPONSE TO APPLICATION SERVER DEMAND
    15.
    发明申请
    METHOD AND SYSTEM FOR DYNAMICALLY CHANGING USER SESSION BEHAVIOR BASED ON USER AND/OR GROUP CLASSIFICATION IN RESPONSE TO APPLICATION SERVER DEMAND 有权
    基于用户和/或组分类的响应应用程序服务器需求动态更改用户会话行为的方法和系统

    公开(公告)号：US20080016214A1

    公开(公告)日：2008-01-17

    申请号：US11457592

    申请日：2006-07-14

    申请人： Joseph D. Galluzzo ,  Al Chakra ,  Patrick Joseph O'Sullivan ,  Sean Callanan

    发明人： Joseph D. Galluzzo ,  Al Chakra ,  Patrick Joseph O'Sullivan ,  Sean Callanan

    IPC分类号： G06F15/173

    CPC分类号： H04L67/322 ,  H04L41/0893 ,  H04L43/0888 ,  H04L43/16 ,  H04L67/14

    摘要： A system for dynamically changing session behavior based on user and/or group classification in response to server demand. The system operates to dynamically alter current session behavior experienced by individual users and/or groups of users in response to monitored server demand. An intelligence server provides application servers with actions to be taken to dynamically change current user sessions, in response to current server demand, for example based on rules known by a rules engine within the intelligence server. A ranking system within the intelligence server takes its input from a monitoring system also in the intelligence server, and dynamically keeps track of individual user's relative ranks against other users that are actively being monitored.

    摘要翻译： 一种用于响应于服务器需求基于用户和/或组分类来动态地改变会话行为的系统。 系统操作以响应于监视的服务器需求来动态地改变个体用户和/或用户组经历的当前会话行为。 智能服务器为应用服务器提供动作以动态地改变当前用户会话，以响应当前的服务器需求，例如基于智能服务器内的规则引擎已知的规则。 智能服务器中的排名系统也从智能服务器中的监控系统中获得输入，并且动态地跟踪主动监控的其他用户的个人用户的相对级别。

    Method and system for dynamically changing user session behavior based on user and/or group classification in response to application server demand
    18.
    发明授权
    Method and system for dynamically changing user session behavior based on user and/or group classification in response to application server demand 有权
    响应于应用服务器需求，基于用户和/或组分类动态地改变用户会话行为的方法和系统

    公开(公告)号：US07805529B2

    公开(公告)日：2010-09-28

    申请号：US11457592

    申请日：2006-07-14

    申请人： Joseph D. Galluzzo ,  Al Chakra ,  Patrick Joseph O'Sullivan ,  Sean Callanan

    发明人： Joseph D. Galluzzo ,  Al Chakra ,  Patrick Joseph O'Sullivan ,  Sean Callanan

    IPC分类号： G06F15/16 ,  G06F11/00 ,  G06F9/46

    CPC分类号： H04L67/322 ,  H04L41/0893 ,  H04L43/0888 ,  H04L43/16 ,  H04L67/14

    摘要： A system for dynamically changing session behavior based on user and/or group classification in response to server demand. The system operates to dynamically alter current session behavior experienced by individual users and/or groups of users in response to monitored server demand. An intelligence server provides application servers with actions to be taken to dynamically change current user sessions, in response to current server demand, for example based on rules known by a rules engine within the intelligence server. A ranking system within the intelligence server takes its input from a monitoring system also in the intelligence server, and dynamically keeps track of individual user's relative ranks against other users that are actively being monitored.

    摘要翻译： 一种用于响应于服务器需求基于用户和/或组分类来动态地改变会话行为的系统。 系统操作以响应于监视的服务器需求来动态地改变个体用户和/或用户组经历的当前会话行为。 智能服务器为应用服务器提供动作以动态地改变当前用户会话，以响应当前的服务器需求，例如基于智能服务器内的规则引擎已知的规则。 智能服务器中的排名系统也从智能服务器中的监控系统中获得输入，并且动态地跟踪主动监控的其他用户的个人用户的相对级别。

    System and Method for Passive Event Scheduling Using a Moderating Engine
    19.
    发明申请
    System and Method for Passive Event Scheduling Using a Moderating Engine 审中-公开
    使用中等引擎的被动事件调度的系统和方法

    公开(公告)号：US20080288316A1

    公开(公告)日：2008-11-20

    申请号：US11749841

    申请日：2007-05-17

    申请人： Al Chakra ,  Patrick O'Sullivan ,  Scan Callanan ,  Gary Denner

    发明人： Al Chakra ,  Patrick O'Sullivan ,  Scan Callanan ,  Gary Denner

    IPC分类号： G06F9/46

    CPC分类号： G06Q10/109 ,  G06Q10/1095

    摘要： A method, system and program are provided for moderating the automated scheduling of meetings and their respective participants. Input actions are received resulting in the origination of a meeting, which is then assigned a hierarchical prioritization value that is cross referenced to the meeting moderator's hierarchical ranking parameters, which are contextually referenced to a hierarchical directory system. Candidate meeting participants are selected for the meeting and their availability information is retrieved. Comparison operations are then performed against the priority ranking of the meeting, the meeting participant's availability information, and the respective hierarchical ranking parameters of the meeting moderator and candidate meeting participants. Optimum scheduling for the meeting is determined and scheduling conflicts are identified. Conflicting meetings are pre-empted if they have a lower prioritization value or if they were originated by a moderator with lower hierarchical ranking parameters. Affected participants are notified of the preemptions and their reassignment to the newly-originated meeting. The meeting is conducted and meeting status information is communicated by the scheduling moderation system.

    摘要翻译： 提供了一种方法，系统和程序来调节会议及其各自参与者的自动安排。 接收到输入动作，导致会议的发起，该会议被分配了与会议主持人的分级排序参数相互参照的分级优先级值，会议主持人的分级排序参数被上下文地引用到分级目录系统。 为候选人参加会议，并检索其可用性信息。 然后根据会议的优先级排序，会议参与者的可用性信息以及会议主持人和候选会议参与者的各自的分级排列参数执行比较操作。 确定会议的最佳调度，并确定调度冲突。 冲突的会议如果具有较低的优先级值，或者是由具有较低等级排名参数的主持人发起，则会被优先考虑。 受影响的参与者被通知先发制人及其重新分配给新成立的会议。 会议进行，会议情况信息由调度管理系统传达。