Integrated user interface
    11.
    发明授权
    Integrated user interface 有权
    集成用户界面

    公开(公告)号:US07747568B2

    公开(公告)日:2010-06-29

    申请号:US11400612

    申请日:2006-04-07

    IPC分类号: G06F17/30 G06F17/00

    摘要: A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.

    摘要翻译: 提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。 服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。 基于接收到的用户上下文信息,服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。 服务器联系相应的源并从中获取信息。 此外,服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。 服务器可以通过通信信道发送一组上下文信息,诸如用于在用户设备上调用用户界面的嵌入式指令。 当用户与用户界面交互时,服务器可以获得新用户的上下文信息。

    System and method for extensible computer assisted collaboration
    12.
    发明申请
    System and method for extensible computer assisted collaboration 审中-公开
    可扩展计算机辅助协作的系统和方法

    公开(公告)号:US20060242236A1

    公开(公告)日:2006-10-26

    申请号:US11113218

    申请日:2005-04-22

    IPC分类号: G06F15/16

    CPC分类号: G06Q10/00

    摘要: A collaborative services platform may include a connectivity service, an activity service and a contact management service. The connectivity service may provide communicative connectivity between users of the collaborative services platform. The activity service may provide one or more collaborative activities supporting various modes of communication. The contact management service may maintain contact information for each of the users of the collaborative service platform. It may be that not every user is capable of participating in every collaborative activity. The contact information maintained by the contact management service may indicate the collaborative activities in which each user is capable of participating. A set of programmatic objects utilized to implement the collaborative services platform may include contact objects, conference objects, MeContact objects, endpoint objects, published objects and presence objects. The presence object may represent a presence of a particular user in a networked computing environment and may reference multiple collaborative endpoints.

    摘要翻译: 协作服务平台可以包括连接服务,活动服务和联系人管理服务。 连接服务可以提供协作服务平台的用户之间的交互连接。 活动服务可以提供支持各种通信模式的一个或多个协作活动。 联系人管理服务可以维护协作服务平台的每个用户的联系人信息。 可能不是每个用户都能够参与每个协作活动。 由联系人管理服务维护的联系信息可以指示每个用户能够参与的协作活动。 用于实现协作服务平台的一组程式化对象可以包括联系对象,会议对象,MeContact对象,端点对象,已发布对象和存在对象。 存在对象可以表示在联网计算环境中特定用户的存在,并且可以引用多个协作端点。

    Peer-to-peer contact exchange
    14.
    发明申请
    Peer-to-peer contact exchange 有权
    对等联系交流

    公开(公告)号:US20070250700A1

    公开(公告)日:2007-10-25

    申请号:US11408894

    申请日:2006-04-21

    IPC分类号: H04L9/00

    摘要: A system may publish authenticated contact information in a publicly available index store, retrieve the contact information, and validate it. The claimed method and system may provide a client-based, server optional approach to publishing. The publicly available index store may be a distributed hash table used in a peer-to-peer network. The system may be used in other secure directory service applications where a server may not be available or where server trust may be minimal.

    摘要翻译: 系统可以在公开可用的索引商店中发布经认证的联系人信息,检索联系人信息并进行验证。 所要求的方法和系统可以提供基于客户端的服务器可选的发布方法。 公开可用的索引存储可以是在对等网络中使用的分布式散列表。 该系统可用于其他服务器可能不可用或服务器信任可能最小的其他安全目录服务应用程序。

    Multi-party information analysis in a VoIP system
    16.
    发明申请
    Multi-party information analysis in a VoIP system 有权
    VoIP系统中的多方信息分析

    公开(公告)号:US20070265990A1

    公开(公告)日:2007-11-15

    申请号:US11431957

    申请日:2006-05-10

    IPC分类号: G07B15/02

    摘要: A system and method for collecting contextual information from several parties and generating an analyzed response to the contextual information is provided. Multiple sets of contextual information may be received from one or more clients. Relevant contextual information may be identified and pushed into a module which is configured to aggregate the relevant contextual information until it meets its threshold within a predetermined period. A set of events relating to the relevant contextual information may be generated to execute appropriate actions. The appropriate actions may include notifying a potential problem or an issue, providing a known solution, and so on. In this manner, contextual data from multiple parties can be analyzed to identify potential issues/problems that are frequently reported.

    摘要翻译: 提供了一种用于从多方收集上下文信息并生成对上下文信息的分析响应的系统和方法。 可以从一个或多个客户端接收多组上下文信息。 可以识别相关的上下文信息并将其推送到模块中,该模块被配置为聚集相关的上下文信息,直到在预定时段内满足其阈值。 可以生成与相关上下文信息相关的一组事件以执行适当的动作。 适当的行动可能包括通知潜在的问题或问题,提供已知的解决方案等等。 以这种方式,可以分析来自多方的上下文数据,以识别经常报告的潜在问题/问题。

    VoIP call center
    17.
    发明申请
    VoIP call center 有权
    VoIP呼叫中心

    公开(公告)号:US20070265830A1

    公开(公告)日:2007-11-15

    申请号:US11432163

    申请日:2006-05-10

    IPC分类号: G06F17/27

    摘要: A method and system for routing a call connection signal and corresponding contextual information to an appropriate destination is provided. A call center and at least one user may exchange signals, and/or contextual information during a call set-up phase. Relevant contextual information and other detailed information may be identified and collected from their corresponding sources. Based on the relevant contextual information and other detailed information, one or more appropriate routed destinations may be determined. In addition, contextual information may be tailored for each of the determined routed destinations. The call connection signal and the tailored contextual information are routed to each routed destination. In this manner, necessary contextual information may be readily available for the routed destination at the time of the call connection and thus the routed destination can provide a faster service.

    摘要翻译: 提供了一种用于将呼叫连接信号和对应的上下文信息路由到适当的目的地的方法和系统。 呼叫中心和至少一个用户可以在呼叫建立阶段期间交换信号和/或上下文信息。 相关的上下文信息和其他详细信息可以从其相应的来源被识别和收集。 基于相关的上下文信息和其他详细信息,可以确定一个或多个适当的路由目的地。 此外,可以为每个确定的路由目的地量身定制上下文信息。 呼叫连接信号和定制的上下文信息被路由到每个路由的目的地。 以这种方式,在呼叫连接时,必要的上下文信息可以容易地用于路由目的地,并且因此路由目的地可以提供更快的服务。

    Automatic discovery and configuration of network devices
    18.
    发明申请
    Automatic discovery and configuration of network devices 审中-公开
    自动发现和配置网络设备

    公开(公告)号:US20070250605A1

    公开(公告)日:2007-10-25

    申请号:US11409947

    申请日:2006-04-24

    IPC分类号: G06F15/177 G06F15/173

    摘要: Various technologies and techniques are disclosed for automatically configuring devices on a network. The network adapters on a device are enumerated with a DHCP DISCOVER request. The system determines that the DHCP DISCOVER request will not return a complete set of information needed to configure the device, and broadcasts a DHCP INFORM request over a network to obtain additional information. The DHCP INFORM request includes a parameter requesting one or more server addresses, and at least one identification parameter that describes the device. The device listens for at least one response on its network adapters. Upon receiving at least one response to the DHCP INFORM request, the device takes an appropriate configuration action based on the response.

    摘要翻译: 公开了用于在网络上自动配置设备的各种技术和技术。 设备上的网络适配器列举了DHCP DISCOVER请求。 系统确定DHCP DISCOVER请求不会返回配置设备所需的一整套信息,并通过网络广播DHCP INFORM请求以获取其他信息。 DHCP INFORM请求包括请求一个或多个服务器地址的参数和至少一个描述该设备的标识参数。 该设备在其网络适配器上侦听至少一个响应。 在收到对DHCP INFORM请求的至少一个响应后,设备将根据响应采取适当的配置操作。

    User interface for telephone system administration
    19.
    发明申请
    User interface for telephone system administration 有权
    电话系统管理的用户界面

    公开(公告)号:US20070211878A1

    公开(公告)日:2007-09-13

    申请号:US11370097

    申请日:2006-03-07

    IPC分类号: H04M7/00

    摘要: A user interface for a telephone system may include a telephone portion operable to provide telephone administration functionality for each of a plurality of telephones of a telephone system. The telephone portion may include a telephone icon corresponding to at least one telephone of the plurality of telephones, the telephone icon operable to provide the telephone administration functionality for the at least one telephone. Other portions of the user interface may include an external line portion, an extension portion, or a user portion, which may include, respectively, an external line icon, an extension icon, and a user icon, where each icon may provide associated administration functionality. Accordingly, the user interface allows an administrator of the telephone system to easily view and administer the devices and elements of the telephone system.

    摘要翻译: 用于电话系统的用户界面可以包括可操作以为电话系统的多个电话中的每一个提供电话管理功能的电话部分。 电话部分可以包括对应于多个电话中的至少一个电话的电话图标,电话图标可操作以提供至少一个电话的电话管理功能。 用户界面的其他部分可以包括外部线部分,扩展部分或用户部分,其可以分别包括外部线图标,扩展图标和用户图标,其中每个图标可以提供相关联的管理功能 。 因此,用户接口允许电话系统的管理员容易地查看和管理电话系统的设备和元件。

    Application and user interface for facilitating a meeting
    20.
    发明申请
    Application and user interface for facilitating a meeting 审中-公开
    应用和用户界面,方便会议

    公开(公告)号:US20070011231A1

    公开(公告)日:2007-01-11

    申请号:US11175547

    申请日:2005-07-06

    IPC分类号: G06F15/16

    CPC分类号: H04L12/1827

    摘要: An application and its associated user interface provide a meeting window for use in organizing and holding meetings using peer-to-peer network facilities. The meeting window offers menu selections for choosing a network over which to hold the meeting and for discovering and inviting meeting participants. The meeting window includes three main panes, one each for managing attendees, for distributing files to attendees, and for streaming presentation materials real-time to attendees. Data streaming is also supported to network devices such as projectors. Control of the presentation may be delegated by the presentation owner to another attendee, and may also be revoked by the presentation owner. The real-time streaming of the presentation may be paused and resumed to accommodate meeting dynamics or real-time changes.

    摘要翻译: 应用程序及其关联的用户界面提供会议窗口,用于组织和举行使用点对点网络设施的会议。 会议窗口提供菜单选项,用于选择一个可以举行会议的网络,以及发现和邀请会议参与者。 会议窗口包括三个主窗格,一个用于管理与会者,向与会者分发文件,以及向演示人员实时播放演示文稿。 网络设备(如投影机)也支持数据流。 呈现的控制权可以由演示所有者转让给其他与会者,演示者也可以撤销。 演示文稿的实时流式传输可以暂停和恢复,以适应会议动态或实时更改。