Systems and methods for allocating communication resources via information technology infrastructure

    公开(公告)号:US10356154B2

    公开(公告)日:2019-07-16

    申请号:US15016639

    申请日:2016-02-05

    Applicant: Google, Inc.

    Abstract: The present disclosure is directed to allocating communication resources via information technology infrastructure. A system can provide a communication tag and an analytics tag for integration in a web site. The system can receive a request to allocate a phone number generated based on an interaction between the communication tag and the analytics tag. The request can include a first field comprising the communication endpoint identifier, a second field comprising the site identifier for the web site, and a third field comprising a session identifier for the computing device. The system can determine a virtual phone number to assign to a combination of the values of the fields provided in the request, and create a link between the assigned virtual number and the combination. The system can provide the assigned virtual phone number to the computing device that initiated the request.

    Linking a forwarded contact on a resource to a user interaction on a requesting source item

    公开(公告)号:US09819678B1

    公开(公告)日:2017-11-14

    申请号:US14178447

    申请日:2014-02-12

    Applicant: Google Inc.

    CPC classification number: H04L63/0876 G06Q30/0251

    Abstract: Methods, systems, and apparatus include computer programs encoded on a computer-readable storage medium, including a method for providing content. An initial request for a resource is received. A determination is made when fixed or recyclable contact information should be provided with the resource, wherein the contact information is associated with a content sponsor that sponsored the resource. When recyclable contact information should be provided, first recyclable contact information for the content sponsor and time-out information are identified. The first recyclable contact information and the time-out information are combined in an identifier. The identifier is stored on the requesting device and the resource is provided including the first recyclable contact information responsive to the initial request.

    CONDUCTING FINANCIAL TRANSACTIONS BY TELEPHONE
    14.
    发明申请
    CONDUCTING FINANCIAL TRANSACTIONS BY TELEPHONE 审中-公开
    通过电话进行财务交易

    公开(公告)号:US20160005023A1

    公开(公告)日:2016-01-07

    申请号:US14325299

    申请日:2014-07-07

    Applicant: GOOGLE INC.

    CPC classification number: G06Q20/4014 G06Q20/32 G06Q30/018 G06Q30/0637

    Abstract: A method for completing financial transactions by telephone comprises a user that indicates a desire to conduct a financial transaction with a merchant using financial account information maintained by an account system. The merchant determines the user's telephone number and prepares a request to the account system for data to complete the financial transaction. The account system prepares a request for authorization to transmit the data to the merchant to complete the financial transaction and transmits the request to a user device. The user device displays the request for authorization, and the user's authorization is transmitted to the account system. Upon receipt of the authorization, the account system account management system prepares limited use financial account for the transaction with the user and transmits the data to the merchant. The merchant completes the financial transaction requested by the user during the telephone call using the received data.

    Abstract translation: 通过电话完成金融交易的方法包括用户,其表示希望使用由帐户系统维护的金融账户信息与商家进行金融交易。 商家确定用户的电话号码,并准备向帐户系统请求数据以完成金融交易。 帐户系统准备授权的请求以将数据发送到商家以完成金融交易,并将该请求发送到用户设备。 用户设备显示授权请求,用户的授权被传送到帐号系统。 在收到授权后,账户系统帐户管理系统为与用户的交易准备有限使用的财务账户,并将数据发送给商家。 商家使用接收到的数据完成电话期间用户所要求的金融交易。

    Call Tracking for Online Content Items
    15.
    发明申请
    Call Tracking for Online Content Items 审中-公开
    在线内容项目的通话跟踪

    公开(公告)号:US20130332261A1

    公开(公告)日:2013-12-12

    申请号:US13964775

    申请日:2013-08-12

    Applicant: Google Inc.

    Abstract: This specification relates to tracking phone calls related to online content items. In general, one aspect of the subject matter described in this specification can be embodied in methods that include the actions of determining a probability that a call to a phone number resulted from a first interaction of a set of interactions. In general, another aspect of the subject matter described in this specification can be embodied in methods that include the actions of determining a rank score for an online content item, including for each call of a plurality of phone calls to the phone number, attributing the call to an online content interaction of a set of online content interactions; determining, using the rank score, whether to provide the online content item to a client device; and providing the online content item to the client device upon determining to do so using the rank score.

    Abstract translation: 本规范涉及跟踪与在线内容相关的电话呼叫。 通常,本说明书中描述的主题的一个方面可以体现在包括确定由一组交互的第一交互产生的电话号码的呼叫的概率的动作的方法中。 通常,本说明书中描述的主题的另一方面可以体现在包括确定在线内容项的排名得分的动作的方法中,包括针对电话号码的多个电话呼叫的每个呼叫,归因于 呼吁一组在线内容交互的在线内容交互; 使用所述等级得分确定是否将所述在线内容项提供给客户端设备; 以及在使用所述等级得分确定所述在线内容项目时,将所述在线内容项目提供给所述客户端设备。

    Systems and methods for dynamically selecting a communication identifier

    公开(公告)号:US10581795B2

    公开(公告)日:2020-03-03

    申请号:US14936883

    申请日:2015-11-10

    Applicant: Google Inc.

    Abstract: The present disclosure can select a communication identifier for a device of a content provider. A system receives a request for content for display. The system identifies a content item responsive to the request. The system determines a feature of the computing device and a feature of the content item. The system selects a type of phone number for a content provider of the content item based on both the feature of the computing device and the feature of the content item. The system identifies a phone number for the content item corresponding to the type of phone number. The system transmits the phone number for the content item for display via a computing device. The system identifies, responsive to an indication to establish a communication corresponding to the phone number for the content item, a phone number for the device of the content provider.

    Systems and methods for maintaining an asynchronous communication via an intermediary

    公开(公告)号:US10051075B1

    公开(公告)日:2018-08-14

    申请号:US14936315

    申请日:2015-11-09

    Applicant: Google Inc.

    Abstract: The disclosure is directed to maintaining an asynchronous communication via an intermediary. An agent executed on a device intermediary to clients and providers can receive a request from a client for an asynchronous communication between the client device and a provider device. The agent identifies a provider dynamic identifier identifying the provider. The agent uses a communication channel selection policy to determine a communication channel and a provider static identifier corresponding to the provider device. The agent maps a client dynamic identifier assigned by the server to a client static identifier of the client device. The agent generates a transmission data package including the content, a source address identifying the client dynamic identifier and a destination address identifying the provider static identifier. The agent provides the generated transmission data package for transmission via the communication channel determined using the communication channel selection policy to the provider device.

    WEB-BASED DATA EXTRACTION AND LINKAGE
    18.
    发明申请

    公开(公告)号:US20180129905A1

    公开(公告)日:2018-05-10

    申请号:US15637138

    申请日:2017-06-29

    Applicant: Google Inc.

    Abstract: Systems and methods for automatically extracting a plurality of contact information from a resource, calculating prominence scores of each contact information, and associating a selected contact information with a content item are provided. A content item and a uniform resource locator are received from a content provider. A resource identified by the uniform resource locator is loaded. A plurality of contact information is detected from the loaded resource. For each of the detected contact information, a prominence score is calculated. One of the plurality of contact information is selected based on the calculated prominence scores. The selected contact information is associated with the content item.

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