AUTOMATIC DELIVERY OF CUSTOMER ASSISTANCE AT PHYSICAL LOCATIONS

    公开(公告)号:US20170193506A1

    公开(公告)日:2017-07-06

    申请号:US14989559

    申请日:2016-01-06

    Applicant: Google Inc.

    Abstract: A system is described that identifies, based on contextual information associated with a device that is located at a physical location associated with a merchant, a product that a user of the device is at the physical location to purchase. The system executes an autonomous search query for product information that is predicted to assist the user in completing a purchase of the product, from the merchant, at the physical location. The system sends the product information to the device, and for subsequent output. The system determines whether a degree of likelihood that the user will complete the purchase in response to receiving the product information satisfies a likelihood threshold, if not, the system executes a remote assistance module accessed by the device to provide a virtual environment in which a human provides additional information that the user needs to complete the purchase.

    SYSTEMS AND METHODS FOR PROVIDING CALL CONTEXT TO CONTENT PROVIDERS
    3.
    发明申请
    SYSTEMS AND METHODS FOR PROVIDING CALL CONTEXT TO CONTENT PROVIDERS 有权
    提供给内容提供者的呼叫的系统和方法

    公开(公告)号:US20170017622A1

    公开(公告)日:2017-01-19

    申请号:US14799079

    申请日:2015-07-14

    Applicant: Google Inc.

    Abstract: The present disclosure is directed to providing call context to content providers. A tracker receives a selection of a content item associated with a keyword. The tracker stores, in an impression data structure, tracking data including the keyword. The tracker maps the selected content item to a first virtual number and generates a link there between. The tracker receives a call from a client device to initiate a first communication channel via the first virtual number. The tracker performs a lookup in a database using the first virtual number to identify a second virtual number corresponding to the content provider and to identify the tracking data. The tracker establishes, via the second virtual number, a second communication channel between the client device and a content provider device. The tracker provides the tracking data to the content provider via the second communication channel.

    Abstract translation: 本公开旨在向内容提供商提供呼叫上下文。 跟踪器接收与关键字相关联的内容项目的选择。 跟踪器以印象数据结构存储包括关键字的跟踪数据。 跟踪器将所选择的内容项目映射到第一虚拟号码,并在其间生成链接。 跟踪器接收来自客户端设备的呼叫,以经由第一虚拟号码发起第一通信信道。 跟踪器使用第一虚拟号码在数据库中执行查找,以识别与内容提供者相对应的第二虚拟号码并识别跟踪数据。 跟踪器通过第二虚拟号码建立客户端设备和内容提供商设备之间的第二通信信道。 跟踪器通过第二通信信道将跟踪数据提供给内容提供商。

    CONDUCTING FINANCIAL TRANSACTIONS BY TELEPHONE
    4.
    发明申请
    CONDUCTING FINANCIAL TRANSACTIONS BY TELEPHONE 审中-公开
    通过电话进行财务交易

    公开(公告)号:US20160005023A1

    公开(公告)日:2016-01-07

    申请号:US14325299

    申请日:2014-07-07

    Applicant: GOOGLE INC.

    CPC classification number: G06Q20/4014 G06Q20/32 G06Q30/018 G06Q30/0637

    Abstract: A method for completing financial transactions by telephone comprises a user that indicates a desire to conduct a financial transaction with a merchant using financial account information maintained by an account system. The merchant determines the user's telephone number and prepares a request to the account system for data to complete the financial transaction. The account system prepares a request for authorization to transmit the data to the merchant to complete the financial transaction and transmits the request to a user device. The user device displays the request for authorization, and the user's authorization is transmitted to the account system. Upon receipt of the authorization, the account system account management system prepares limited use financial account for the transaction with the user and transmits the data to the merchant. The merchant completes the financial transaction requested by the user during the telephone call using the received data.

    Abstract translation: 通过电话完成金融交易的方法包括用户,其表示希望使用由帐户系统维护的金融账户信息与商家进行金融交易。 商家确定用户的电话号码,并准备向帐户系统请求数据以完成金融交易。 帐户系统准备授权的请求以将数据发送到商家以完成金融交易,并将该请求发送到用户设备。 用户设备显示授权请求,用户的授权被传送到帐号系统。 在收到授权后,账户系统帐户管理系统为与用户的交易准备有限使用的财务账户,并将数据发送给商家。 商家使用接收到的数据完成电话期间用户所要求的金融交易。

    Network based data traffic latency reduction

    公开(公告)号:US10469424B2

    公开(公告)日:2019-11-05

    申请号:US15288921

    申请日:2016-10-07

    Applicant: Google Inc.

    Abstract: The present disclosure is directed to a technique for reduction of latency in network traffic data transmissions. The system parses an online document to determine a messaging identifier used to communicate over an asynchronous network-based communication channel with a content provider device. The system assembles a first instance of the online content item with the messaging identifier. An intermediary appliance located on the asynchronous network-based communication channel in between the first computing device and the content provider device intercepts data packets including the electronic message The system determines a quality of the asynchronous network-based communication channel. The system blocks insertion of the messaging identifier in a second instance of the online content item prior to transmission of the second instance of the online content item to a second computing device to reduce latency by preventing additional messages from being sent to the messaging identifier.

    INTERACTION WITH ELECTRONIC CHAT INTERFACES
    6.
    发明申请

    公开(公告)号:US20180357072A1

    公开(公告)日:2018-12-13

    申请号:US15621375

    申请日:2017-06-13

    Applicant: Google Inc.

    Abstract: A method includes, for each of a plurality of web resources, receiving, at a communications server, data indicating characteristics of a respective web resource, detecting, based on the received data, that the respective web resource provides functionality for live assistance by a third party content provider through a chat user interface on the respective web resource, and storing, in a database, an entry that indicates that the respective web resource has the functionality. The method includes receiving, from a user, a request to access a particular web resource hosted by a particular third party content provider, determining, based on a stored entry in the database representing the particular web resource, that the web resource provides functionality for live assistance by the particular third party content provider through a particular chat user interface on the web resource, and initiating a chat session between the user and the third party content provider.

    MOBILE DELIVERY RECEPTACLE
    7.
    发明申请

    公开(公告)号:US20180005170A1

    公开(公告)日:2018-01-04

    申请号:US15705256

    申请日:2017-09-14

    Applicant: GOOGLE INC.

    CPC classification number: G06Q10/083 G06Q10/0833

    Abstract: Improving automated package delivery to mobile delivery receptacles to allow accurate and reliable package deliveries comprises a delivery receptacle for an automated package delivery via an unmanned aerial delivery device. The delivery receptacle is notified of a pending delivery and travels to a receiving location. The delivery receptacle emits infrared (“IR”) beacons from one or more IR beacon transmitters. An aerial delivery device detects the IR beacon and uses the beacons to navigate to the delivery receptacle. The delivery receptacle receives IR beacon responses from the aerial delivery device and continually or periodically directs the IR beacons in the direction of the aerial delivery device. The aerial delivery device deposits the package in the delivery receptacle. After receiving the package, the delivery receptacle transports the package to a secure location, such as into a garage.

    AUTOMATED PACKAGE DELIVERY TO A DELIVERY RECEPTACLE

    公开(公告)号:US20170098378A1

    公开(公告)日:2017-04-06

    申请号:US15383520

    申请日:2016-12-19

    Applicant: GOOGLE INC.

    Abstract: Improving automated package delivery to mobile delivery receptacles to allow accurate and reliable package deliveries comprises a delivery receptacle for an automated package delivery via an unmanned aerial delivery device. The delivery receptacle is notified of a pending delivery and travels to a receiving location. The delivery receptacle emits infrared (“IR”) beacons from one or more IR beacon transmitters. An aerial delivery device detects the IR beacon and uses the beacons to navigate to the delivery receptacle. The delivery receptacle receives IR beacon responses from the aerial delivery device and continually or periodically directs the IR beacons in the direction of the aerial delivery device. The aerial delivery device deposits the package in the delivery receptacle. After receiving the package, the delivery receptacle transports the package to a secure location, such as into a garage.

    AUTOMATIC VERIFICATION OF ADVERTISER IDENTIFIER IN ADVERTISEMENTS
    9.
    发明申请
    AUTOMATIC VERIFICATION OF ADVERTISER IDENTIFIER IN ADVERTISEMENTS 有权
    广告人标识符在广告中的自动验证

    公开(公告)号:US20150278881A1

    公开(公告)日:2015-10-01

    申请号:US14229438

    申请日:2014-03-28

    Applicant: Google Inc.

    Abstract: Systems and methods for automatically verifying an identifier of a content provider are provided. A first identifier, a content item, and a uniform resource locator are received from a content provider. The domain of the uniform resource locator is determined. A plurality of second resources under the domain are accessed and stored in memory. From the plurality of second resources, a plurality of second identifiers are detected. A map of domain and a plurality of second identifiers is created. Using the map, the first identifier is compared to each of the plurality of second identifiers. If there is a match, the first identifier is approved to be used with the content item. The first identifier may be displayed on a user device with the content item.

    Abstract translation: 提供了用于自动验证内容提供商的标识符的系统和方法。 从内容提供商接收第一标识符,内容项和统一资源定位符。 确定统一资源定位器的域。 访问域下的多个第二资源并将其存储在存储器中。 从多个第二资源中检测多个第二标识符。 创建域和多个第二标识符的映射。 使用地图,将第一标识符与多个第二标识符中的每一个进行比较。 如果有匹配,则第一个标识符被批准与内容项一起使用。 可以在具有内容项的用户设备上显示第一标识符。

    ESTABLISHMENT OF AUDIO-BASED NETWORK SESSIONS WITH NON-REGISTERED RESOURCES

    公开(公告)号:US20180358022A1

    公开(公告)日:2018-12-13

    申请号:US15544426

    申请日:2017-06-13

    Applicant: Google Inc.

    Abstract: The present disclosure is generally directed to increasing the scalability of onboarding network resources, such as a digital component, to a voice-based network. The system enables the navigating of and interaction with digital components using voice or speech input and output interfaces on a computing device. The system can receive and processes an input audio signal to identify a digital component. The system enables voice-based interaction with the previously unregistered digital component via the input and output interfaces.

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