公开(公告)号：US08432275B2

公开(公告)日：2013-04-30

申请号：US11972551

申请日：2008-01-10

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC分类号： G08B1/08

CPC分类号： H04M1/72572 ,  H04M1/72513 ,  H04M1/72577

摘要： In an example embodiment, an automatic warning system that warns users of personal mobile devices (such as cellular telephones and portable music players) when they enter or are near the threshold of a hazardous area while using their mobile device. In an example embodiment, the mobile device is automatically paused upon entering a street and resumes when the user has crossed the street. In a cellular telephone embodiment, calls are automatically put on hold upon entering the hazardous area, optionally the other parties to the call are informed of the reason for the hold, and the call is automatically resumed when all parties have left the hazardous area.

摘要翻译： 在一个示例性实施例中，一种自动警告系统，当使用其移动设备时，它们在个人移动设备（例如蜂窝电话和便携式音乐播放器）进入或接近危险区域的阈值时向用户发出警告。 在示例实施例中，移动设备在进入街道时自动暂停，并且当用户越过街道时恢复。 在蜂窝电话实施例中，在进入危险区域时，呼叫被自动置于保持状态，可选择地通知呼叫的其他方保留原因，并且当各方离开危险区域时，该呼叫被自动恢复。

公开(公告)号：US08269817B2

公开(公告)日：2012-09-18

申请号：US12174145

申请日：2008-07-16

申请人： Sanjeev Kumar ,  Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain

发明人： Sanjeev Kumar ,  Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain

IPC分类号： H04N7/14

CPC分类号： H04N7/15

摘要： In one embodiment, a conference with multiple end points is provided. At the locations, multiple screens may be configured to display video from a portion of the multiple end points. Video from multiple locations is output onto the multiple screens, such as video streams from N different segments are output on N different screens. The video output may be determined based on a first dimension of the floor control algorithm. A push-to-talk input may then be received from a button. A video segment associated with the push-to-talk button is then determined and the video segment is output on one of the multiple screens in response to receiving the push-to-talk input. The push-to-talk input may be used by users that cannot actively participate in the first dimension of the floor control algorithm. For example, users using sign language cannot speak louder and thus by using the push to talk button or hand gestures can indicate their desire to be switched in as one of the displayed segments.

摘要翻译： 在一个实施例中，提供具有多个端点的会议。 在这些位置，多个屏幕可被配置为从多个端点的一部分显示视频。 来自多个位置的视频被输出到多个屏幕上，例如来自N个不同段的视频流在N个不同屏幕上输出。 可以基于楼层控制算法的第一维度来确定视频输出。 然后可以从按钮接收一键通输入。 随后响应于接收一键通输入，确定与一键通按钮相关联的视频片段，并且视频片段在多个屏幕之一上输出。 即按即说输入可能不能主动参与楼层控制算法的第一维度的用户使用。 例如，使用手语的用户不能说更大声，因此通过使用按键通话按钮或手势可以指示他们作为显示的段之一被切换的愿望。

公开(公告)号：US08205163B2

公开(公告)日：2012-06-19

申请号：US11606274

申请日：2006-11-28

申请人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC分类号： G06F3/00

CPC分类号： G06Q10/109 ,  Y10S715/963

摘要： In one embodiment, a method includes scanning, by an automated tool, a set of application programs and/or systems associated with a user, the set including one or more action items calendared in a relevant time period that includes one or more days when the user intends to be out of the office. The one or more action items are then presented to the user via a user interface. Responsive to input received, each of one or more delegates correspondingly assigned to the one or more action items is automatically notified of the assignment. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，一种方法包括通过自动化工具扫描与用户相关联的一组应用程序和/或系统，所述组包括在相关时间段内压缩的一个或多个动作项目，所述动作项目包括一天或多天 用户打算离开办公室。 然后通过用户界面将一个或多个动作项呈现给用户。 响应于接收的输入，相应地分配给一个或多个动作项目的一个或多个代表中的每一个被自动通知分配。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US08130927B2

公开(公告)日：2012-03-06

申请号：US12113312

申请日：2008-05-01

申请人： Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

发明人： Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

IPC分类号： H04M1/56 ,  H04M15/06 ,  H04M3/42

CPC分类号： H04M1/56

摘要： In one embodiment, a method includes establishing a call, and continuously monitoring the call from or using a first endpoint associated with the call. Monitoring the call includes identifying when an information element associated with the call has changed. The method also includes determining when the information associated with the call has changed, and storing a representation of the information element in an enhanced directory arrangement associated with the first endpoint when the information associated with the call has changed.

摘要翻译： 在一个实施例中，一种方法包括建立呼叫，并且连续监视来自或使用与呼叫相关联的第一端点的呼叫。 监视呼叫包括识别与呼叫相关联的信息元素何时改变。 该方法还包括确定何时与呼叫相关联的信息已经改变，并且当与呼​​叫相关联的信息已经改变时，将信息元素的表示存储在与第一端点相关联的增强目录布置中。

公开(公告)号：US20120039451A1

公开(公告)日：2012-02-16

申请号：US13283273

申请日：2011-10-27

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M1/56

CPC分类号： H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

摘要翻译： 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US20120016536A1

公开(公告)日：2012-01-19

申请号：US13241966

申请日：2011-09-23

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G08G1/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US07743101B2

公开(公告)日：2010-06-22

申请号：US11448276

申请日：2006-06-07

申请人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC分类号： G06F15/16 ,  H04M3/42 ,  H04L12/16

CPC分类号： G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

摘要： In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.

摘要翻译： 在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。 会议的参与者可以决定将现有会议的邀请发送给用户。 收到邀请用户进入现有会议的请求。 确定现有会议的与会者名单。 然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。 然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。 例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

公开(公告)号：US20070280468A1

公开(公告)日：2007-12-06

申请号：US11444851

申请日：2006-05-31

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5236 ,  H04M3/5238

摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070250581A1

公开(公告)日：2007-10-25

申请号：US11408696

申请日：2006-04-20

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  H04L51/04 ,  H04L51/24

摘要： In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

摘要翻译： 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US08817061B2

公开(公告)日：2014-08-26

申请号：US11824655

申请日：2007-07-02

申请人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC分类号： H04N7/14

CPC分类号： H04M1/72522 ,  G06F1/1616 ,  G06F1/1694 ,  G06F3/012 ,  G06F3/017 ,  H04L65/403 ,  H04M3/56 ,  H04M2250/12 ,  H04M2250/62 ,  H04W4/21

摘要： In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。 然后将声音和/或视觉响应传达给扬声器。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。