公开(公告)号：US09886675B2

公开(公告)日：2018-02-06

申请号：US15190995

申请日：2016-06-23

Applicant: Microsoft Technology Licensing, LLC

Inventor： Satish Thomas ,  Yi Zhang ,  Murtaza Chowdhury ,  Sridhar Srinivasan ,  John Hal Howard

IPC: G06F9/44 ,  G06F11/00 ,  G06Q10/06 ,  G06F11/22 ,  G06F9/455 ,  G06F11/36 ,  G06F3/0484 ,  G06Q10/00

CPC classification number: G06Q10/0637 ,  G06F3/04842 ,  G06F9/455 ,  G06F9/45558 ,  G06F11/2294 ,  G06F11/3058 ,  G06F11/366 ,  G06F11/3664 ,  G06F2009/45595 ,  G06Q10/20

Abstract: A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.

公开(公告)号：US09830142B2

公开(公告)日：2017-11-28

申请号：US14151289

申请日：2014-01-09

Applicant: Microsoft Technology Licensing, LLC

Inventor： Satish Thomas ,  Arunpriyaa Nachimuthu ,  Sri Srinivasan ,  Roberto De Lira Garza

IPC: G06F9/45 ,  G06F9/46 ,  G06F9/445 ,  G06F9/44 ,  G06F11/36

CPC classification number: G06F8/65 ,  G06F8/62 ,  G06F8/658 ,  G06F8/71 ,  G06F9/454 ,  G06F11/3688 ,  G06F11/3696

Abstract: An update installer generates an update display for a user that allows the user to select updates be applied to a first environment. An export display allows the user to export the selected updates so they can be saved for installation in another environment.

公开(公告)号：US20170161051A1

公开(公告)日：2017-06-08

申请号：US15182354

申请日：2016-06-14

Applicant: Microsoft Technology Licensing, LLC

Inventor： Shailesh Nikam ,  YenPing Yu ,  Zhonghua Chu ,  Satish Thomas

IPC: G06F9/445 ,  G06F17/30 ,  H04L29/08 ,  G06F11/14

CPC classification number: G06F8/65 ,  G06F9/485 ,  G06F11/1464 ,  G06F16/9024 ,  G06F2201/84 ,  H04L67/16 ,  H04L67/34

Abstract: An update system is provided that performs a stop of that service at each machine that hosts that service such that a service that is dependent on another service stops before that other service starts performing a stop. After a machine hosting a service stops, the update system performs an update of that service on that machine. The update system then performs a start of that service at each machine that hosts that service such than a service that another service depends on starts before that other service starts performing a start.

公开(公告)号：US20160307129A1

公开(公告)日：2016-10-20

申请号：US15190995

申请日：2016-06-23

Applicant: Microsoft Technology Licensing, LLC

Inventor： Satish Thomas ,  Yi Zhang ,  Murtaza Chowdhury ,  Sridhar Srinivasan ,  John Hal Howard

IPC: G06Q10/06 ,  G06F3/0484 ,  G06F9/455 ,  G06Q10/00

CPC classification number: G06Q10/0637 ,  G06F3/04842 ,  G06F9/455 ,  G06F9/45558 ,  G06F11/2294 ,  G06F11/3058 ,  G06F11/366 ,  G06F11/3664 ,  G06F2009/45595 ,  G06Q10/20

Abstract: A virtual environment service obtains automatically collected diagnostic information from a deployed instance of a computer system and automatically generates a reproduction of an environment of the instance of the computer system, based upon the collected diagnostic data. User interactions with the virtual diagnostic environment can be recorded to identify a technical issue with the deployed instance of the computer system. A fix for the issue is applied in the virtual diagnostic environment so that it can be verified by the user prior to applying it to the deployed instance.