System and method of managing calls at a call center
    12.
    发明申请
    System and method of managing calls at a call center 失效
    在呼叫中心管理呼叫的系统和方法

    公开(公告)号:US20070116230A1

    公开(公告)日:2007-05-24

    申请号:US11267593

    申请日:2005-11-04

    IPC分类号: H04M3/42 H04M3/00

    摘要: The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.

    摘要翻译: 本公开涉及一种在呼叫中心中管理呼叫的系统和方法。 该方法包括从呼叫者接收呼叫。 该方法还包括向呼叫者发送估计的等待时间。 该方法还包括通过等待选项和接收返回呼叫选项提示呼叫者。 该方法还包括当呼叫者选择接收返回呼叫选项时,向主叫方提供调度返回呼叫选项。

    Video quality testing by encoding aggregated clips
    13.
    发明申请
    Video quality testing by encoding aggregated clips 有权
    通过编码聚合的剪辑进行视频质量测试

    公开(公告)号:US20070025449A1

    公开(公告)日:2007-02-01

    申请号:US11191154

    申请日:2005-07-27

    IPC分类号: H04N7/12

    CPC分类号: H04N17/004

    摘要: A variable-bit-rate (VBR)-encoding of a plurality of clips from a plurality of video content items is performed to produce a VBR-encoded aggregated video content item. The VBR-encoding of each of the clips is based on an encoding complexity of at least one other one of the clips. This can be performed by combining the clips into aggregated video content and two-pass VBR-encoding the aggregated video content. A video quality test may be performed using the VBR-encoded aggregated video content item.

    摘要翻译: 执行来自多个视频内容项目的多个剪辑的可变比特率(VBR)编码,以产生VBR编码的聚合视频内容项。 每个剪辑的VBR编码基于至少另一个剪辑的编码复杂度。 这可以通过将剪辑组合成聚合视频内容和对聚合的视频内容进行双程VBR编码来执行。 可以使用VBR编码的聚合视频内容项目来执行视频质量测试。

    Method and system for searching incomplete lists
    14.
    发明申请
    Method and system for searching incomplete lists 有权
    搜索不完整列表的方法和系统

    公开(公告)号:US20060271516A1

    公开(公告)日:2006-11-30

    申请号:US11137683

    申请日:2005-05-25

    IPC分类号: G06F17/30

    摘要: A content provider has an associated database. The database is indexed with a plurality of content items available in a domain. The database includes a field to indicate an availability of each of the content items from the content provider. The database is searched based on a search query entered by a user to generate a search result list. The search result list may include a content item that is identified as being unavailable from the content provider based on the field. If so, the search result list is provided to the user to indicate the content item and to indicate that the content item is unavailable from the content provider. A user feedback control associated with the content item is also provided to the user. The user feedback control is to provide feedback from the user if the user desires the content provider to make the content item available

    摘要翻译: 内容提供商具有关联的数据库。 数据库用域中可用的多个内容项进行索引。 数据库包括用于指示来自内容提供者的每个内容项的可用性的字段。 基于用户输入的搜索查询来搜索数据库以生成搜索结果列表。 搜索结果列表可以包括基于该字段被识别为不能从内容提供商获得的内容项目。 如果是,则向用户提供搜索结果列表以指示内容项目并且指示该内容项目不能从内容提供商获得。 还向用户提供与内容项目相关联的用户反馈控件。 如果用户期望内容提供商使内容项可用,则用户反馈控制是提供来自用户的反馈

    Method of using an entertainment system and an apparatus and handset for use with the entertainment system
    15.
    发明申请
    Method of using an entertainment system and an apparatus and handset for use with the entertainment system 审中-公开
    使用娱乐系统的方法以及与娱乐系统一起使用的装置和手机

    公开(公告)号:US20060230421A1

    公开(公告)日:2006-10-12

    申请号:US11093736

    申请日:2005-03-30

    IPC分类号: H04N7/173 H04N7/16

    摘要: A method of using an entertainment system can allow a plurality of different options to be presented to a user of the entertainment system when an incoming phone call is detected. The user can choose an option, and the entertainment system can be configured to take appropriate action based on the option selected. Such a method allows the user of the entertainment system to make a real-time disposition of the incoming phone call, rather than relying solely on a predetermined set of configurations. In one embodiment, an apparatus and handset can be used in carrying out the method. In another embodiment, a handset for use with the entertainment system can be a remote control that includes telephone control features, or the handset can be used with VoIP connections.

    摘要翻译: 当检测到来话电话时,使用娱乐系统的方法可以允许向娱乐系统的用户呈现多个不同的选项。 用户可以选择一个选项,娱乐系统可以配置为根据选择的选项采取适当的措施。 这样的方法允许娱乐系统的用户实时地处理来电,而不是仅仅依赖于一组预定的配置。 在一个实施例中,可以使用装置和手机来执行该方法。 在另一个实施例中,与娱乐系统一起使用的手机可以是包括电话控制特征的遥控器,或者手机可以与VoIP连接一起使用。

    System and method of managing content
    16.
    发明申请
    System and method of managing content 审中-公开
    管理内容的系统和方法

    公开(公告)号:US20060168610A1

    公开(公告)日:2006-07-27

    申请号:US11043443

    申请日:2005-01-26

    IPC分类号: H04N7/16

    摘要: Systems and methods can be implemented to allow restricted content to be available using an apparatus within a system, while still protecting the privacy or one or more users. Metadata regarding restricted content may not be displayed if the user so desires or if other users do not have proper access. In this manner, visitors of the user or the user's own children may not be aware that restricted content is available. Metadata regarding the restricted data is not displayed.

    摘要翻译: 可以实现系统和方法,以允许受限内容使用系统内的装置可用,同时仍然保护隐私或一个或多个用户。 如果用户希望或其他用户没有适当的访问权限,则可能不会显示有关受限内容的元数据。 以这种方式,用户或用户自己的孩子的访问者可能不知道受限的内容可用。 不显示有关受限数据的元数据。

    Interface for controlling service actions at a set top box from a remote control
    17.
    发明申请
    Interface for controlling service actions at a set top box from a remote control 审中-公开
    从遥控器控制机顶盒上的服务动作的界面

    公开(公告)号:US20060048178A1

    公开(公告)日:2006-03-02

    申请号:US10929888

    申请日:2004-08-26

    IPC分类号: H04N7/16 H04N7/14

    摘要: A method is provided for controlling service actions at a set top box. When the method is executed, a first graphical user interface is displayed. The first graphical user interface includes a first set of soft keys. An arrangement of the first set of soft keys corresponds to an arrangement of a first set of service buttons on the remote control device. Further, the arrangement of the first set of soft keys corresponds to an arrangement of a second set of service buttons on a set top box that is responsive to one or more signals from the remote control device. Each of the first set of soft keys is linked to a corresponding service button on the remote control device. Also, each of the first set of soft keys is shaped in a corresponding manner to the corresponding service button on the remote control device.

    摘要翻译: 提供了一种用于控制机顶盒上的服务动作的方法。 执行该方法时,将显示第一个图形用户界面。 第一图形用户界面包括第一组软键。 第一组软键的布置对应于遥控装置上的第一组服务按钮的布置。 此外,第一组软键的布置对应于响应于来自遥控装置的一个或多个信号的机顶盒上的第二组服务按钮的布置。 第一组软键中的每一个被链接到遥控装置上相应的服务按钮。 此外,第一组软键中的每一个以与遥控装置上相应的服务按钮相对应的方式成形。

    Human factors-based video compression

    公开(公告)号:US20060015924A1

    公开(公告)日:2006-01-19

    申请号:US10891845

    申请日:2004-07-15

    IPC分类号: H04N7/16 H04B1/66 H04N11/04

    摘要: Methods, systems and content have been developed for increasing the bandwidth available to a bandwidth-constrained medium for transmitting digital video content. The content that is to be transmitted is compressed in proportion to the desirability of the content. The desirability of the content is determined by obtaining human-factors data indicative of whether a selected item of content is highly desirable. A desirability score derived from the data is assigned to the content. The desirability score determines the compression level. Feedback systems change the level of compression as the desirability of the content changes with time.

    Connection management for data networks
    19.
    发明申请
    Connection management for data networks 有权
    数据网络的连接管理

    公开(公告)号:US20050180463A1

    公开(公告)日:2005-08-18

    申请号:US10777773

    申请日:2004-02-12

    IPC分类号: H04Q7/24 H04Q11/04

    摘要: In a particular embodiment, the disclosure is directed to a method of making a digital subscriber line (DSL) connection to a remote network. The method includes detecting the presence of a powered-on network capable device that is connected to a DSL modem; establishing a network connection over a DSL line to the remote network after detecting the presence of the powered on network capable device; terminating the network connection over the DSL line after detecting an absence of network capable devices connected to the DSL modem; and releasing network resources supported by the remote network after the network connection is terminated.

    摘要翻译: 在特定实施例中,本公开涉及一种制造到远程网络的数字用户线(DSL)连接的方法。 该方法包括检测连接到DSL调制解调器的已启动网络的设备的存在; 在检测到有电源网络的设备的存在之后,通过DSL线路建立到远程网络的网络连接; 在检测到没有连接到DSL调制解调器的具有网络能力的设备之后,通过DSL线路终止网络连接; 网络连接终止后,释放远程网络支持的网络资源。

    METHODS AND SYSTEMS TO DELIVER ELECTRONIC MAIL USING PAYMENTS
    20.
    发明申请
    METHODS AND SYSTEMS TO DELIVER ELECTRONIC MAIL USING PAYMENTS 审中-公开
    使用付款提供电子邮件的方法和系统

    公开(公告)号:US20070271342A1

    公开(公告)日:2007-11-22

    申请号:US11419401

    申请日:2006-05-19

    IPC分类号: G06F15/16

    CPC分类号: G06Q10/107

    摘要: Methods, apparatus, and systems to deliver electronic mail using payments are disclosed. An example method involves receiving an electronic mail message at a server. It is then determined whether the electronic mail message includes information indicative that a sending entity has posted an electronic mail delivery payment to enable delivery of the electronic mail message. When the electronic mail message includes the information indicative that the sending entity has pasted the electronic mail delivery payment, a funds account of an intended recipient of the electronic mail message is polled to determine whether the electronic mail delivery payment has been deposited in the funds account. The electronic mail message is not sent to a mailbox of the intended recipient unless the electronic mail delivery payment has been deposited in the funds account regardless of whether the sending entity is on a permissions list.

    摘要翻译: 披露了使用付款方式交付电子邮件的方法,装置和系统。 示例性方法涉及在服务器处接收电子邮件消息。 然后确定电子邮件消息是否包括指示发送实体已经发布电子邮件传递支付以使得能够传送电子邮件消息的信息。 当电子邮件消息包括指示发送实体已经粘贴电子邮件传递支付的信息时,轮询电子邮件消息的预期接收者的资金账户,以确定电子邮件传递支付是否已经存入资金账户 。 电子邮件消息不会发送到预期收件人的邮箱,除非电子邮件传递付款已存入资金帐户,而不管发送实体是否在权限列表上。