摘要:
A method, apparatus, and computer instructions for managing software. A solution to a problem that has occurred with a program on a client data processing system is received by a server. This solution is created while solving the problem that occurred on the data processing system. The solution includes a process that may be executed on another data processing system to solve the same problem on that data processing system. The process is, for example, a script, a macro, or a set of computer executable steps or instructions. A database of solutions is selectively updated to reflect the new solution. In response to a request for a solution by another client system to a problem, the server will respond with the current solution that exists in the database.
摘要:
A method, apparatus, and computer instructions for managing software. A solution to a problem that has occurred with a program on a client data processing system is received by a server. This solution is created while solving the problem that occurred on the data processing system. The solution includes a process that may be executed on another data processing system to solve the same problem on that data processing system. The process is, for example, a script, a macro, or a set of computer executable steps or instructions. A database of solutions is selectively updated to reflect the new solution. In response to a request for a solution by another client system to a problem, the server will respond with the current solution that exists in the database.
摘要:
Methods and devices for securely providing personalities to reconfigurable hardware. Reconfigurable hardware is provided with one or more domains. At least one domain serves as a gatekeeper domain and another domain serves as a task domain. A service provider provides an authentication and security personality to the gatekeeper domain. The hardware is shipped to the user. A user then accesses the service provider via a network connection and downloads a task personality into the task domain, but only if the personality in the gatekeeper domain allows the download to take place. Once the task personality completes a task, the user may download another task personality into the task domain, if permitted by the personality loaded in the gatekeeper domain. The domains and personalities are managed and made available by the service provider.
摘要:
The present invention concerns methods and apparatus for controlling software patching activity in, for example, computer systems. Methods and apparatus of the present invention may implement a software shell and institute a patching policy to control patching activities. When implemented, the software shell acts as a barrier which permits patching of the underlying software only when the patching activity would be in accordance with the instituted patching policy. Various patching policies can be instituted in embodiments of the present invention. For example, patching may be done when convenient; or just before when the software requiring the patch is needed; or patching may be blocked to prevent unwanted software characteristics and/or behavior. In other circumstances, patching may be delayed until confidence has been established in a new patch so as to avoid disrupting a computer system that is already functioning in an acceptable manner. In still further circumstances, a particular software action may be blocked so as to avoid the necessity of having to patch software, particularly when the action may interrupt the orderly function of a computer system.
摘要:
The present invention concerns methods and apparatus for managing multiple virtual machines simultaneously operative in a computing environment. The methods and apparatus of the present invention provide an integrated work environment—for example, a desktop—which incorporates graphical and control elements from multiple virtual machines. In embodiments of the present invention, application programs and resources available in multiple virtual machines can be accessed from a single desktop. Methods and apparatus of the present invention provide visual cues for associating control elements and resources with particular virtual machines. In embodiments of the present invention, multiple virtual machines operative in a computing environment can comprise a plurality of collaborative virtual machines, or a private virtual machine and one or more collaborative virtual machines.
摘要:
A method, apparatus, and computer instructions for managing a program. Operation of the program is monitored by an agent process. An observed operation of the program is compared with an expected operation of the program to form a comparison. A determination is made as to whether an error has occurred based on the comparison. In response to an occurrence of the error, a solution for the error is obtained and implemented by the agent process.
摘要:
The authenticity of a website is tested with software that runs on a personal computing device and a service that is provided via the Internet. The software on the personal computing device is in the form of a proxy, or transparent component in the Internet Protocol implementation. The proxy receives all outbound messages, analyzes them and forwards or modifies them without the user's intervention. The service tests the IP address and/or the behavior of the target website.
摘要:
In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event. In instances where a given service delivery does not comply with service level attributes specified in a controlling service level agreement, the methods and apparatus of the present invention take corrective action.
摘要:
A system accesses a log of events on more than one computing system and scans these logs in an effort to determine the likely cause of various items of interest, events, or problems. These items of interest often include improper or frustrating behavior of a computer system, but may also include delightful or beneficial behaviors for which a user, group of users, company, service, or help desk seeks a cause. Once the likely source of the item of interest is found, a test may be performed to confirm the source of the problem and warning or corrective action taken.