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公开(公告)号：US10558938B2
公开(公告)日：2020-02-11
申请号：US16195555
申请日：2018-11-19
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
Abstract: In a method of using an observation platform to determine relative expertise of enterprise employees, a computer system of the observation platform monitors communications from and to a plurality of communication devices which have been routed through a radio access point associated with the computer system. Each of the communication devices is associated with a user who is an employee in an enterprise. The computer system extracts information from the communications including identities of the users. The computer system measures performance of a plurality of the users based on aspects of the extracted information which are related to questions on one or more of products and processes of the enterprise, wherein the questions are posed and responded to via the communications devices. The computer system assigns a numerical ranking of the measured performance by each of the measured users, with respect to other measured users, at responding to the questions.
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12.发明申请公开(公告)号：US20170213178A1
公开(公告)日：2017-07-27
申请号：US15470235
申请日：2017-03-27
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
CPC classification number: G06Q10/06398 , H04L12/4625 , H04L51/18 , H04L67/12 , H04L67/22 , H04L67/306
Abstract: A method for collecting data and deriving performance metrics for one or more users within an observation platform environment is described. The method includes recognizing a user identity based on signals from the communications device; Capturing a user's voice message and the secondary signal indicative of the location of the communications device or the relative proximity of the communications device to other devices; Deriving statistical data comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and voice message; and Storing the user identity, the voice message, the location of the communications device, and the statistical data in a database forming a user record, wherein the user record is processed by an inference engine to derive performance information about the user.
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公开(公告)号：US20240185161A1
公开(公告)日：2024-06-06
申请号：US18437458
申请日：2024-02-09
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
IPC: G06Q10/0639 , G06Q10/067 , G06Q10/087 , G06Q10/101 , G06Q30/0601 , H04L12/46 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/50 , H04W4/90
CPC classification number: G06Q10/06398 , G06Q10/067 , G06Q10/087 , G06Q10/101 , G06Q30/0601 , G06Q30/0635 , H04L12/4625 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/535 , H04W4/90
Abstract: In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
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公开(公告)号：US11900302B2
公开(公告)日：2024-02-13
申请号：US18089893
申请日：2022-12-28
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
IPC: G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02 , H04W4/90 , G06Q30/0601 , G06Q10/087 , G06Q10/067 , G06Q10/101
CPC classification number: G06Q10/06398 , G06Q10/067 , G06Q10/087 , G06Q10/101 , G06Q30/0601 , G06Q30/0635 , H04L12/4625 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/535 , H04W4/90
Abstract: In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
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公开(公告)号：US20240046193A1
公开(公告)日：2024-02-08
申请号：US18381011
申请日：2023-10-17
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
IPC: G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02
CPC classification number: G06Q10/06398 , H04L67/12 , H04L67/306 , H04L12/4625 , H04L51/18 , H04L67/535 , H04L67/02
Abstract: A method for collecting data and deriving performance metrics for one or more users within an observation platform environment is described. The method includes recognizing a user identity based on signals from the communications device; Capturing a user's voice message and the secondary signal indicative of the location of the communications device or the relative proximity of the communications device to other devices; Deriving statistical data comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and voice message; and Storing the user identity, the voice message, the location of the communications device, and the statistical data in a database forming a user record, wherein the user record is processed by an inference engine to derive performance information about the user.
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Patent Agency Ranking
公开(公告)号：US11797904B2
公开(公告)日：2023-10-24
申请号：US17676191
申请日：2022-02-20
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
IPC: G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02
CPC classification number: G06Q10/06398 , H04L12/4625 , H04L51/18 , H04L67/02 , H04L67/12 , H04L67/306 , H04L67/535
Abstract: One or more users in an observation platform environment is provided with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location or relative proximity of the communications device. An observation platform is provided and has a communications system for receiving and sending data from and to at least one of the communications devices and a computer system configured to recognize the identity of a user of the users, based on signals from the communications device;
capture, from the communications device, the secondary signal and a voice message of the user; derive statistical data about employee performance of the user; store the user identity, voice message, location, and statistical data in an employee performance library associated with the user; and generate at least one performance metric entry for the user, based on the performance information, into the employee performance library.-
公开(公告)号：US20230169440A1
公开(公告)日：2023-06-01
申请号：US18089939
申请日：2022-12-28
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Christopher N. Todd , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
IPC: G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02 , G06Q10/087
CPC classification number: G06Q10/06398 , H04L67/12 , H04L67/306 , H04L12/4625 , H04L51/18 , H04L67/535 , H04L67/02 , G06Q10/087 , G06Q30/0635
Abstract: In a method of observation platform buy-online-pickup-in-store (BOPIS) integration, a BOPIS application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the BOPIS application within the observation platform. An automation software component is sent from the BOPIS application for resident installation at an external retailer system which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the BOPIS application. A message regarding a BOPIS order populated in the external retailer system is received at the BOPIS application from the external retailer system. The observation platform sends, to a device of a user of the observation platform, a task request to perform a task related to the message.
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公开(公告)号：US20220172148A1
公开(公告)日：2022-06-02
申请号：US17676191
申请日：2022-02-20
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
Abstract: One or more users in an observation platform environment is provided with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location or relative proximity of the communications device. An observation platform is provided and has a communications system for receiving and sending data from and to at least one of the communications devices and a computer system configured to recognize the identity of a user of the users, based on signals from the communications device; capture, from the communications device, the secondary signal and a voice message of the user; derive statistical data about employee performance of the user; store the user identity, voice message, location, and statistical data in an employee performance library associated with the user; and generate at least one performance metric entry for the user, based on the performance information, into the employee performance library.
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公开(公告)号：US10313289B2
公开(公告)日：2019-06-04
申请号：US16119948
申请日：2018-08-31
Applicant: Theatro Labs, Inc.
Inventor： Ravi Shankar Kumar , Guy R. VanBuskirk , Steven M. Lucy , Shiva Cheedella , Kiran Kumar, S B , Ashok Donthe Manjunath
Abstract: Methods and systems for using an observation platform with an external device are disclosed. A signal is received from a first communication device at a second communication device associated with a computer system. Context information is derived from the signal at the computer system from, a speech to text analysis of the audible source, a policy implemented in the computer system by a controlling enterprise, and inferences calculated by a combination of text analysis, and secondary information contained in the signal. An action is determined to take place at an external device or user device based on the context information, wherein the external device is one of a plurality of external devices and is networked to the second communication device or a plurality of devices. A second signal is sent to the external device to instruct the device to take the action.
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20.发明申请公开(公告)号：US20190130336A1
公开(公告)日：2019-05-02
申请号：US16195555
申请日：2018-11-19
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
CPC classification number: G06Q10/06398 , H04L12/4625 , H04L51/18 , H04L67/12 , H04L67/22 , H04L67/306
Abstract: In a method of using an observation platform to determine relative expertise of enterprise employees, a computer system of the observation platform monitors communications from and to a plurality of communication devices which have been routed through a radio access point associated with the computer system. Each of the communication devices is associated with a user who is an employee in an enterprise. The computer system extracts information from the communications including identities of the users. The computer system measures performance of a plurality of the users based on aspects of the extracted information which are related to questions on one or more of products and processes of the enterprise, wherein the questions are posed and responded to via the communications devices. The computer system assigns a numerical ranking of the measured performance by each of the measured users, with respect to other measured users, at responding to the questions.
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