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    Advanced user interface and control paradigm for multiple service operator extended functionality offers
    11.
    发明授权
    Advanced user interface and control paradigm for multiple service operator extended functionality offers 有权
    高级用户界面和多种服务操作员扩展功能提供的控制范例

    公开(公告)号：US08819729B2

    公开(公告)日：2014-08-26

    申请号：US13172363

    申请日：2011-06-29

    申请人： David L. Chavez

    发明人： David L. Chavez

    IPC分类号： H04L12/18 ,  H04N7/14 ,  H04N21/482 ,  H04N5/445 ,  H04N21/4788 ,  H04N21/45

    CPC分类号： H04N21/482 ,  H04L12/1827 ,  H04L12/1831 ,  H04N5/44543 ,  H04N7/147 ,  H04N21/4532 ,  H04N21/4788 ,  H04N2005/44556

    摘要： Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions.

    摘要翻译： 提供用于呈现关于多类内容的信息的方法和系统。 另外，提供了一种方法和系统，其提供用户关于内容的活动以及与内容相关的与用户联系的确定的亲和度的方法和系统。 提供了用于显示关于内容，建议的活动和建议的联系人的状态和/或历史信息的用户界面应用程序。 用户可以与界面进行交互以访问详细信息并对建议采取行动。

    CONFIGURING A VIRTUAL REALITY ENVIRONMENT IN A CONTACT CENTER
    12.
    发明申请
    CONFIGURING A VIRTUAL REALITY ENVIRONMENT IN A CONTACT CENTER 有权
    在联络中心配置虚拟现实环境

    公开(公告)号：US20130051548A1

    公开(公告)日：2013-02-28

    申请号：US13471954

    申请日：2012-05-15

    申请人： David L. Chavez

    发明人： David L. Chavez

    IPC分类号： H04M3/00

    CPC分类号： G06Q10/101 ,  G06Q10/103 ,  G06T19/006

    摘要： A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment is configured based on collected information of various types.

    摘要翻译： 提供了一种系统和方法。 虚拟现实环境渲染模块提供代表联络中心，预测拨号器和媒体协作会话中的一个或多个的虚拟现实环境。 虚拟现实环境根据收集的各种信息进行配置。

    SYSTEM AND METHOD FOR NEAR REAL-TIME IDENTIFICATION AND DEFINITION QUERY
    14.
    发明申请
    SYSTEM AND METHOD FOR NEAR REAL-TIME IDENTIFICATION AND DEFINITION QUERY 有权
    近似实时识别和定义查询的系统和方法

    公开(公告)号：US20120089395A1

    公开(公告)日：2012-04-12

    申请号：US12899683

    申请日：2010-10-07

    申请人： David L. Chavez ,  Larry J. Hardouin

    发明人： David L. Chavez ,  Larry J. Hardouin

    IPC分类号： G10L15/26

    CPC分类号： G10L15/26 ,  G06F17/2735 ,  G06F17/2795 ,  G06F17/3064

    摘要： A method of operating a communication system includes generating a transcript of at least a portion of a conversation between a plurality of users. The transcript includes a plurality of subsets of characters. The method further includes displaying the transcript on a plurality of communication devices, identifying an occurrence of at least one selected subset of characters from the plurality of subsets of characters, and querying a definition source for at least one definition for the selected subset of characters. The definition for the selected subset of characters is displayed on the plurality of communication devices.

    摘要翻译： 操作通信系统的方法包括生成多个用户之间的对话的至少一部分的抄本。 抄本包括多个字符子集。 该方法还包括在多个通信设备上显示抄本，从多个字符子集中识别至少一个所选择的字符集的出现，并且为所选择的字符子集的至少一个定义查询定义源。 所选择的字符子集的定义显示在多个通信设备上。

    Method and apparatus for migrating to an alternate call controller
    16.
    发明授权
    Method and apparatus for migrating to an alternate call controller 有权
    用于迁移到备用呼叫控制器的方法和装置

    公开(公告)号：US07483369B2

    公开(公告)日：2009-01-27

    申请号：US10676659

    申请日：2003-09-30

    申请人： David L. Chavez ,  Kurt H. Haserodt ,  Manish Marwah ,  Jeffrey Meis ,  Vivekananda Velamala

    发明人： David L. Chavez ,  Kurt H. Haserodt ,  Manish Marwah ,  Jeffrey Meis ,  Vivekananda Velamala

    IPC分类号： G01R31/08 ,  H04L12/50 ,  H04L12/28 ,  H04M3/22 ,  H04M7/00

    CPC分类号： H04L65/104 ,  H04L29/06027 ,  H04L65/103 ,  H04L65/1043 ,  H04M3/12 ,  H04M7/006

    摘要： The present invention is directed to the maintenance of call signaling information in connection with realtime communications established using a packet data network. According to the present invention, call state information related to a realtime communication is provided by a call controller to an interconnected client. The client stores the call state information. In the event of a failure of a call signaling channel between the call controller and the client or in the event of a failure of the call controller, the client may establish contact with an alternate call controller, and may provide the call state information that has been stored on the client to the alternate call controller. The alternate call controller may then restore call features associated with the realtime communication.

    摘要翻译： 本发明涉及到使用分组数据网络建立的实时通信的呼叫信令信息的维护。 根据本发明，呼叫控制器向互连的客户端提供与实时通信相关的呼叫状态信息。 客户端存储呼叫状态信息。 在呼叫控制器和客户端之间的呼叫信令信道发生故障或者呼叫控制器发生故障的情况下，客户端可以建立与备用呼叫控制器的联系，并且可以提供呼叫状态信息 已经存储在客户端到备用呼叫控制器。 备用呼叫控制器然后可以恢复与实时通信相关联的呼叫特征。

    Method and apparatus for license distribution
    17.
    发明授权
    Method and apparatus for license distribution 有权
    许可证分配的方法和装置

    公开(公告)号：US07260557B2

    公开(公告)日：2007-08-21

    申请号：US10377369

    申请日：2003-02-27

    申请人： David L. Chavez

    发明人： David L. Chavez

    IPC分类号： G06F99/00 ,  H04K1/00

    CPC分类号： G06F21/105 ,  G06Q10/087

    摘要： A method and apparatus for license distribution are disclosed. An endpoint requests information from a server related to information required for the server to grant a license. The server provides the required information to the endpoint. The endpoint obtains the required information, and forwards the information to the server. The server, upon receiving the information, determines if a license may be granted to the endpoint, and transmits a license authorization to the endpoint, which includes the number of licenses which are granted.

    摘要翻译： 公开了一种用于许可证分发的方法和装置。 端点从服务器请求与服务器授予许可证所需信息相关的信息。 服务器向端点提供所需的信息。 端点获取所需的信息，并将信息转发到服务器。 服务器在接收到信息后，确定是否可以向端点授予许可证，并向终端发送许可证授权，其中包括授予的许可证数量。

    Contextual summary of recent communications method and apparatus
    19.
    发明授权
    Contextual summary of recent communications method and apparatus 有权
    最近通信方法和设备的上下文总结

    公开(公告)号：US09258143B2

    公开(公告)日：2016-02-09

    申请号：US12708759

    申请日：2010-02-19

    申请人： David L. Chavez

    发明人： David L. Chavez

    IPC分类号： G06Q10/10 ,  H04L12/58

    CPC分类号： H04L12/583 ,  G06Q10/10 ,  G06Q10/107 ,  H04L51/063 ,  H04L51/14

    摘要： The present invention provides mechanisms for determining contextual information and including at least some of the determined contextual information in a communication. As an example, a multi-modal communications thumbnail providing context and prior communications summary as an attachment to a communication may be provided. The context and prior communications summary may supplement or replace one or more of a typical communications identifier such as subject, title, and distribution information.

    摘要翻译： 本发明提供用于确定上下文信息并且包括通信中所确定的上下文信息中的至少一些的机制。 作为示例，可以提供提供作为通信的附件的上下文和先前通信摘要的多模式通信缩略图。 上下文和先前通信摘要可以补充或替换典型通信标识符中的一个或多个，例如主题，标题和分发信息。

    Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers
    20.
    发明授权
    Advanced user interface and control paradigm including contextual collaboration for multiple service operator extended functionality offers 有权
    高级用户界面和控制范例，包括多个服务运营商扩展功能提供的上下文协作

    公开(公告)号：US09183514B2

    公开(公告)日：2015-11-10

    申请号：US13172368

    申请日：2011-06-29

    申请人： David L. Chavez

    发明人： David L. Chavez

    IPC分类号： G06F3/00 ,  G06Q10/00 ,  H04N21/4788 ,  H04N21/482

    CPC分类号： H04N21/4622 ,  G06Q10/00 ,  H04N21/4312 ,  H04N21/4782 ,  H04N21/4788 ,  H04N21/4826 ,  H04N21/64322 ,  H04N21/8126 ,  H04N21/8173

    摘要： Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions. In addition the user can interact with the interface to share content to other users, including users participating in real time communication sessions.

    摘要翻译： 提供用于呈现关于多类内容的信息的方法和系统。 另外，提供了一种方法和系统，其提供用户关于内容的活动以及与内容相关的与用户联系的确定的亲和度的方法和系统。 提供了用于显示关于内容，建议的活动和建议的联系人的状态和/或历史信息的用户界面应用程序。 用户可以与界面进行交互以访问详细信息并对建议采取行动。 此外，用户可以与界面交互以向其他用户共享内容，包括参与实时通信会话的用户。