公开(公告)号：US09674231B2

公开(公告)日：2017-06-06

申请号：US12722262

申请日：2010-03-11

申请人： David L. Chavez ,  Larry J. Hardouin

发明人： David L. Chavez ,  Larry J. Hardouin

IPC分类号： H04M3/22 ,  H04L29/06 ,  H04M3/42 ,  H04L29/08

CPC分类号： H04L65/1016 ,  H04L65/1006 ,  H04L65/1069 ,  H04L67/14 ,  H04M3/2218 ,  H04M3/42 ,  H04M3/42221 ,  H04M3/42314 ,  H04M2201/60 ,  H04M2203/2072

摘要： Mechanisms and methods for providing sequenced applications upon communications session termination are provided. More particularly, a variety of messages, transcriptions, recordings, information sharing, billing, verification, participant listing, reporting, date and time stamping, linkages to other applications, launching of software programs, initiation of one or more subsequent communications sessions via the same or other communications modalities, and the like are possible. Provision of sequenced applications is performed in accordance with selections made as part of the initial negotiation of the communications session, during the communications session, or prior to the communications session to drive the applications launched upon call disconnect. The selections can include the features or resources for which associated applications will be launched in response to variables associated with the communications session, such as the identity of at least one participant to a communication, and the recipients of the application output.

公开(公告)号：US20130051547A1

公开(公告)日：2013-02-28

申请号：US13471931

申请日：2012-05-15

申请人： David L. Chavez

发明人： David L. Chavez

IPC分类号： H04M3/00

CPC分类号： G06Q10/101 ,  G06Q10/103 ,  G06T19/006

摘要： A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes avatars representative of resources and entities to be serviced by the resources. Characteristic(s) of the avatars are selected based on collected information of various types.

摘要翻译： 提供了一种系统和方法。 虚拟现实环境渲染模块提供代表联络中心，预测拨号器和媒体协作会话中的一个或多个的虚拟现实环境。 虚拟现实环境包括代表资源和资源服务的实体的化身。 化身的特征是根据收集的各种类型的信息来选择的。

公开(公告)号：US20120221952A1

公开(公告)日：2012-08-30

申请号：US13172368

申请日：2011-06-29

申请人： David L. Chavez

发明人： David L. Chavez

IPC分类号： G06F3/01 ,  G06F15/16

CPC分类号： H04N21/4622 ,  G06Q10/00 ,  H04N21/4312 ,  H04N21/4782 ,  H04N21/4788 ,  H04N21/4826 ,  H04N21/64322 ,  H04N21/8126 ,  H04N21/8173

摘要： Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions. In addition the user can interact with the interface to share content to other users, including users participating in real time communication sessions.

摘要翻译： 提供用于呈现关于多类内容的信息的方法和系统。 另外，提供了一种方法和系统，其提供用户关于内容的活动以及与内容相关的与用户联系的确定的亲和度的方法和系统。 提供了用于显示关于内容，建议的活动和建议的联系人的状态和/或历史信息的用户界面应用程序。 用户可以与界面进行交互以访问详细信息并对建议采取行动。 此外，用户可以与界面交互以向其他用户共享内容，包括参与实时通信会话的用户。

公开(公告)号：US08239903B1

公开(公告)日：2012-08-07

申请号：US12210628

申请日：2008-09-15

申请人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

发明人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

IPC分类号： H04N7/173

CPC分类号： H04N21/4433 ,  H04N21/4532 ,  H04N21/478 ,  H04N21/8126

摘要： One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for service application management. Additional aspects relate to service application management including filtering, controlling the display of content associated with one or more service applications, performing an action based on the service application, scheduling a communication based on the service application and initiating a request for service based on, for example, a detected problem. Still further aspects relate to managing information associated with a service application received at a STB including initiating a communication to a support representative.

摘要翻译： 一个示例性方面是通过OCAP使用驻留在STB中的客户特定简档进行服务应用程序管理的高级多媒体通信。 其他方面涉及服务应用管理，包括过滤，控制与一个或多个服务应用相关联的内容的显示，基于服务应用执行动作，基于服务应用调度通信，并基于 例如，检测到的问题。 另外的方面涉及管理与在STB处接收的服务应用相关联的信息，包括发起与支持代表的通信。

公开(公告)号：US08228891B2

公开(公告)日：2012-07-24

申请号：US11734135

申请日：2007-04-11

申请人： Albert G. Bertagnole ,  David L. Chavez ,  Jeffrey Meis

发明人： Albert G. Bertagnole ,  David L. Chavez ,  Jeffrey Meis

IPC分类号： H04J3/24

CPC分类号： H04L65/1056 ,  H04L65/1096 ,  H04L69/40 ,  H04M3/42263 ,  H04M3/42272 ,  H04M7/009

摘要： In one embodiment, an enterprise network is provided that includes a mobility module 150 associated with a first or second switch/server 100 or 104, respectively. On the second switch/server, the mobility agent manages a pool of mobility user station records 168a-j and creates visitor application records 172a-i associated with a external subscriber communication devices 136a-n. Each visitor application record is associated with a subscriber whose communication device is controlled by the first switch/server 100. In response to a selected stimulus, outgoing call processing for selected communication devices on the first switch/server is moved to the second switch/server 104 by associating, for each such device, a selected record 168 with a corresponding record 172.

摘要翻译： 在一个实施例中，提供了企业网络，其包括分别与第一或第二交换机/服务器100或104相关联的移动性模块150。 在第二交换机/服务器上，移动代理管理移动性用户站记录168a-j，并创建与外部用户通信设备136a-n相关联的访问者应用记录172a-i。 每个访问者应用记录与其通信设备由第一交换机/服务器100控制的用户相关联。响应于所选择的激励，将第一交换机/服务器上的所选通信设备的呼出处理移动到第二交换机/服务器 104通过将对于每个这样的设备与选择的记录168与对应的记录172相关联。

公开(公告)号：US07983148B1

公开(公告)日：2011-07-19

申请号：US10890486

申请日：2004-07-12

申请人： Sandra R. Abramson ,  David L. Chavez ,  Stephen M. Milton ,  Albert D. Pessot ,  Emil F. Stefanacci

发明人： Sandra R. Abramson ,  David L. Chavez ,  Stephen M. Milton ,  Albert D. Pessot ,  Emil F. Stefanacci

IPC分类号： G06F11/00 ,  G01R31/08 ,  G08C15/00 ,  H04J1/16 ,  H04J3/14 ,  H04L1/00 ,  H04L12/26

CPC分类号： H04L43/0811 ,  H04L41/06 ,  H04Q3/62

摘要： An enterprise network is provided that includes a plurality of internal terminals 108, 112 corresponding to a plurality of subscribers and a network reconfiguration agent 212 operable to (a) determine that at least one of a requested connection to a first terminal 112-1 associated with a subscriber and a connected communication with the first terminal 112-1 will have and/or has an undesirable grade of service and (b) in response thereto, perform at least one of the following operations: (i) direct the requested connection or connected communication to a second terminal 108, 140 associated with the subscriber; and (ii) change the communication path for the requested connection or connected communication from a first communication path comprising a first network 110 but not a second network 404 to a second communication path comprising the second network 404 but not the first network 110.

摘要翻译： 提供企业网络，其包括对应于多个订户的多个内部终端108,112和网络重配置代理212，网络重配置代理212可操作以（a）确定与第一终端112-1相关联的请求连接中的至少一个 与第一终端112-1的订户和连​​接的通信将具有和/或具有不期望的服务等级，并且（b）响应于此，执行以下操作中的至少一个：（i）指示所请求的连接或连接 与与用户相关联的第二终端108,140的通信; 以及（ii）将所请求的连接或连接的通信的通信路径从包括第一网络110而不是第二网络404的第一通信路径改变到包括第二网络404而不是第一网络110的第二通信路径。

公开(公告)号：US20100246793A1

公开(公告)日：2010-09-30

申请号：US12722262

申请日：2010-03-11

申请人： David L. Chavez ,  Larry J. Hardouin

发明人： David L. Chavez ,  Larry J. Hardouin

IPC分类号： H04M3/42

CPC分类号： H04L65/1016 ,  H04L65/1006 ,  H04L65/1069 ,  H04L67/14 ,  H04M3/2218 ,  H04M3/42 ,  H04M3/42221 ,  H04M3/42314 ,  H04M2201/60 ,  H04M2203/2072

摘要： Mechanisms and methods for providing sequenced applications upon communications session termination are provided. More particularly, a variety of messages, transcriptions, recordings, information sharing, billing, verification, participant listing, reporting, date and time stamping, linkages to other applications, launching of software programs, initiation of one or more subsequent communications sessions via the same or other communications modalities, and the like are possible. Provision of sequenced applications is performed in accordance with selections made as part of the initial negotiation of the communications session, during the communications session, or prior to the communications session to drive the applications launched upon call disconnect. The selections can include the features or resources for which associated applications will be launched in response to variables associated with the communications session, such as the identity of at least one participant to a communication, and the recipients of the application output.

摘要翻译： 提供了在通信会话终止时提供有序应用的机制和方法。 更具体地，各种消息，转录，记录，信息共享，计费，验证，参与者列表，报告，日期和时间戳，与其他应用的链接，启动软件程序，启动一个或多个后续通信会话 或其他通信模式等是可能的。 根据作为通信会话的初始协商的一部分，在通信会话期间或在通信会话之前进行的排序应用的提供，以驱动在呼叫断开连接时启动的应用。 选择可以包括响应于与通信会话相关联的变量（例如通信的至少一个参与者的身份）以及应用输出的接收者将启动相关联的应用的特征或资源。

公开(公告)号：US20090241160A1

公开(公告)日：2009-09-24

申请号：US12050634

申请日：2008-03-18

申请人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

发明人： Theresa Campagna ,  David L. Chavez ,  Gregory D. Weber

IPC分类号： H04N7/173

CPC分类号： H04N7/173 ,  H04N7/17318 ,  H04N21/252 ,  H04N21/4532 ,  H04N21/466 ,  H04N21/4751 ,  H04N21/4755 ,  H04N21/478 ,  H04N21/8173

摘要： Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.

公开(公告)号：US20090082016A1

公开(公告)日：2009-03-26

申请号：US12277023

申请日：2008-11-24

申请人： Albert G. Bertagnole ,  David L. Chavez ,  Jennifer L. Crowley ,  Jeffrey Meis ,  Mark T. Rolfs

发明人： Albert G. Bertagnole ,  David L. Chavez ,  Jennifer L. Crowley ,  Jeffrey Meis ,  Mark T. Rolfs

IPC分类号： H04W4/00

CPC分类号： H04M3/42238 ,  H04M3/42272

摘要： In one embodiment, an enterprise network is provided that includes a mobility agent 150 associated with a switch/server 100 or 104. The mobility agent creates a visitor application record 172 associated with a second communication device 140b. The visitor application record is associated with a first subscriber. A second subscriber is normally associated with the second communication device, and the first subscriber with a first communication device 136a. In response to creating the visitor application record, the native communication device record is associated with a virtual communication device having the same public and/or private numbers as the second communication device 140b.

摘要翻译： 在一个实施例中，提供了包括与交换机/服务器100或104相关联的移动性代理150的企业网络。移动性代理创建与第二通信设备140b相关联的访问者应用记录172。 访问者应用记录与第一用户相关联。 第二用户通常与第二通信设备相关联，第一用户具有第一通信设备136a。 响应于创建访问者应用程序记录，本地通信设备记录与具有与第二通信设备140b相同的公共和/或私有号码的虚拟通信设备相关联。

公开(公告)号：US08819729B2

公开(公告)日：2014-08-26

申请号：US13172363

申请日：2011-06-29

申请人： David L. Chavez

发明人： David L. Chavez

IPC分类号： H04L12/18 ,  H04N7/14 ,  H04N21/482 ,  H04N5/445 ,  H04N21/4788 ,  H04N21/45

CPC分类号： H04N21/482 ,  H04L12/1827 ,  H04L12/1831 ,  H04N5/44543 ,  H04N7/147 ,  H04N21/4532 ,  H04N21/4788 ,  H04N2005/44556

摘要： Methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions.

摘要翻译： 提供用于呈现关于多类内容的信息的方法和系统。 另外，提供了一种方法和系统，其提供用户关于内容的活动以及与内容相关的与用户联系的确定的亲和度的方法和系统。 提供了用于显示关于内容，建议的活动和建议的联系人的状态和/或历史信息的用户界面应用程序。 用户可以与界面进行交互以访问详细信息并对建议采取行动。